Stephanie Truong-Lopes
Market Manager, Customer Operations at WhatsApp- Claim this Profile
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Bio
Luis Monge
SStephanie is a very talented professional. We worked together at some point in a client/vendor relationship and she was always very focused to reach company goals but also very balanced on her approach. I think she's a very valuable asset to any company given her excellent work ethics and knowledge. Besides she has the commitment needed to get the best out of any task that is given to her.
Cheryl Cannon
Stephanie was part of my America's Technical Post Sales support team at Intel. She was a key player and a very valuable asset. Her operations and communication skills are excellent and used to create executive overviews as well as team and department communications. She is very detail oriented and has a strategic mind. Which proved invaluable in developing and implementing a Social Media Support Strategy. She was a pleasure to have on the team and any group would be blessed to get her. Give this girl her wings and watch her fly to the top!
Luis Monge
SStephanie is a very talented professional. We worked together at some point in a client/vendor relationship and she was always very focused to reach company goals but also very balanced on her approach. I think she's a very valuable asset to any company given her excellent work ethics and knowledge. Besides she has the commitment needed to get the best out of any task that is given to her.
Cheryl Cannon
Stephanie was part of my America's Technical Post Sales support team at Intel. She was a key player and a very valuable asset. Her operations and communication skills are excellent and used to create executive overviews as well as team and department communications. She is very detail oriented and has a strategic mind. Which proved invaluable in developing and implementing a Social Media Support Strategy. She was a pleasure to have on the team and any group would be blessed to get her. Give this girl her wings and watch her fly to the top!
Luis Monge
SStephanie is a very talented professional. We worked together at some point in a client/vendor relationship and she was always very focused to reach company goals but also very balanced on her approach. I think she's a very valuable asset to any company given her excellent work ethics and knowledge. Besides she has the commitment needed to get the best out of any task that is given to her.
Cheryl Cannon
Stephanie was part of my America's Technical Post Sales support team at Intel. She was a key player and a very valuable asset. Her operations and communication skills are excellent and used to create executive overviews as well as team and department communications. She is very detail oriented and has a strategic mind. Which proved invaluable in developing and implementing a Social Media Support Strategy. She was a pleasure to have on the team and any group would be blessed to get her. Give this girl her wings and watch her fly to the top!
Luis Monge
SStephanie is a very talented professional. We worked together at some point in a client/vendor relationship and she was always very focused to reach company goals but also very balanced on her approach. I think she's a very valuable asset to any company given her excellent work ethics and knowledge. Besides she has the commitment needed to get the best out of any task that is given to her.
Cheryl Cannon
Stephanie was part of my America's Technical Post Sales support team at Intel. She was a key player and a very valuable asset. Her operations and communication skills are excellent and used to create executive overviews as well as team and department communications. She is very detail oriented and has a strategic mind. Which proved invaluable in developing and implementing a Social Media Support Strategy. She was a pleasure to have on the team and any group would be blessed to get her. Give this girl her wings and watch her fly to the top!
Experience
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WhatsApp
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United States
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Software Development
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700 & Above Employee
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Market Manager, Customer Operations
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Oct 2021 - Present
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Facebook
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Software Development
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700 & Above Employee
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Scaled Operations Manager, Developer Operations, Trust & Safety
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May 2019 - Oct 2021
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Business Operations Manager & Chief of Staff, Corporate Services IT
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Oct 2016 - May 2019
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Intel Corporation
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United States
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Semiconductor Manufacturing
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700 & Above Employee
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Social Media Manager, Intel Customer Support
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Sep 2015 - Oct 2016
Launched and oversaw Intel's global social support program. Key focus areas include:• Develop, standardize, and implement processes to establish a consistent social support experience globally•Prepare and deliver business updates to senior management regarding trends, operations and recommendations to improve overall program•Utilize social listening insights to influence initiatives and drive strategic business decisions within various business units•Manage process and platform changes by creating and implementing internal communication plans and training programs Show less
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Operations & Program Manager, Intel Customer Support
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Jan 2011 - Sep 2015
Drove and managed initiatives to deliver a world-class customer support experience across all channels. Key focus areas include: •Manage projects across geographies to close gaps in efficiency, improve operations flow and standardize processes•Lead cross-functional teams to implement initiatives that enhanced the overall customer experience and satisfaction•Evaluate voice of the customer to drive business process change and reduce customer effort•Implement new lines of support and coordinated ramp-down strategy for products at end-of-life Show less
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Inside Sales Account Manager, Online Sales
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Jun 2010 - Jan 2011
Responsible for relationship management and business development across the online sales funnel. Key focus areas include:•Provide customers with design assistance to implement Intel Architecture in their embedded devices, education systems, and enterprise IT systems•Establish relationships with customers to explore, cultivate and generate design win opportunities
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Assistant Marketing Manager
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Apr 2008 - Jun 2010
Developed media plans and drove advertising strategies to optimize marketing budget for commercial developers. Key focus areas include: •Determine project viability, identified potential resident profile and unit pricing by compiling research reports •Assess project viability by conducting residential, multi-residential and geographic market analysis to evaluate buying and selling trends •Design and implement marketing campaigns to generate project exposure Developed media plans and drove advertising strategies to optimize marketing budget for commercial developers. Key focus areas include: •Determine project viability, identified potential resident profile and unit pricing by compiling research reports •Assess project viability by conducting residential, multi-residential and geographic market analysis to evaluate buying and selling trends •Design and implement marketing campaigns to generate project exposure
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Coldwell Banker
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United States
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Real Estate
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700 & Above Employee
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Marketing Assistant
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2007 - 2008
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Education
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2011 - 2014
CSU Sacramento
Master of Business Administration (MBA), Marketing -
2006 - 2009
California State University - East Bay
Bachelor of Science (BS), Business Administration, Marketing & Finance
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