Experience

LQA

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Founder/Board Advisor

  • Jan 2021 - 3 years

  Vancouver, British Columbia, Canada

• Managing Director

  • Apr 2000 - Jan 2021

  Vancouver, Canada Area Trent leads client relationships and development at Leading Quality Assurance (LQA), the world's market leader in quality assurance assessments and benchmarking analysis for the luxury hospitality industry. As the Founder, he pioneered many industry firsts including global benchmarking practices, brand standards, and EQ analysis of the guest experience in partnership with the world's most innovative luxury hospitality brands. LQA specializes in providing quality assurance assessments… Show more Trent leads client relationships and development at Leading Quality Assurance (LQA), the world's market leader in quality assurance assessments and benchmarking analysis for the luxury hospitality industry. As the Founder, he pioneered many industry firsts including global benchmarking practices, brand standards, and EQ analysis of the guest experience in partnership with the world's most innovative luxury hospitality brands. LQA specializes in providing quality assurance assessments, benchmarking analysis, learning solutions, and predictive modeling for the world's most distinguished luxury hospitality brands. Hotel clients in 131 countries and 603 destinations depend on LQA for unparalleled insights, strategies, and actionable intelligence to help them monitor service delivery, elevate their guest's experience, and improve operating performance.



GAP Analysis International

• Managing Director

  • Jul 1997 - Apr 2000

  London, United Kingdom



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Deputy General Manager

  • Jan 1995 - Jun 1997



Sun International

• South Africa
• Gambling Facilities and Casinos
• 700 & Above Employee

• Director of Food & Beverage Services

  • Aug 1993 - Dec 1994