Experience

Suburban Inns

• United States
• Hospitality
• 1 - 100 Employee

• Restaurant General Manager

  • Jun 2019 - Present

  MANAGE FRONT OF HOUSE OPERATIONS INCLUDING MARKETING, PAYROLL, AND MENU CREATION SELECT, DEVELOP, RETAIN AND SCHEDULE FOH EMPLOYEES COORDINATE AND EXECUTE PRIVATE PARTIES OF UP TO 110 GUESTS, OFTEN HOSTING MULTIPLE/DAY ESTABLISH AND ENFORCE OPENING, CLOSING AND STANDARD OPERATING PROCEDURES MANAGE AND EVALUATE INVENTORY, POUR COSTS AND PRICING FOR ALCOHOL SALES MANAGE FRONT OF HOUSE OPERATIONS INCLUDING MARKETING, PAYROLL, AND MENU CREATION SELECT, DEVELOP, RETAIN AND SCHEDULE FOH EMPLOYEES COORDINATE AND EXECUTE PRIVATE PARTIES OF UP TO 110 GUESTS, OFTEN HOSTING MULTIPLE/DAY ESTABLISH AND ENFORCE OPENING, CLOSING AND STANDARD OPERATING PROCEDURES MANAGE AND EVALUATE INVENTORY, POUR COSTS AND PRICING FOR ALCOHOL SALES



X-Golf Michigan

• United States
• Spectator Sports
• 1 - 100 Employee

• Bar Manager

  • Oct 2018 - Oct 2019

  ESTABLISH GUEST SERVICE STANDARDS AND MANAGE CUSTOMER COMPLAINTS ASSIST IN SELECTION, DEVELOPMENT AND RETENTION OF EMPLOYEES PURCHASE AND MANAGE ALL FOOD, BEVERAGE AND ALCOHOL INVENTORY ESTABLISH AND ENFORCE OPENING, CLOSING AND STANDARD OPERATING PROCEDURES ESTABLISH GUEST SERVICE STANDARDS AND MANAGE CUSTOMER COMPLAINTS ASSIST IN SELECTION, DEVELOPMENT AND RETENTION OF EMPLOYEES PURCHASE AND MANAGE ALL FOOD, BEVERAGE AND ALCOHOL INVENTORY ESTABLISH AND ENFORCE OPENING, CLOSING AND STANDARD OPERATING PROCEDURES



Railhouse Sports Bar and Grille

• United States
• Restaurants

• Bartender

  • Aug 2015 - Dec 2017

  MIX AND SERVE BEVERAGES WITH ACCURACY AND PROFESSIONAL TECHNIQUE TRAIN INCOMING FOH EMPLOYEES ON RESTAURANT AND POOL HALL POLICIES AND PROCEDURES SERVE AND EXECUTE POOL LEAGUES OF UP TO 14 TEAMS WITH ONE OTHER STAFF MEMBER PROVIDE QUALITY SERVICE FOR HIGH VOLUME SHIFTS WHILE MANAGING GUEST CONSUMPTION MIX AND SERVE BEVERAGES WITH ACCURACY AND PROFESSIONAL TECHNIQUE TRAIN INCOMING FOH EMPLOYEES ON RESTAURANT AND POOL HALL POLICIES AND PROCEDURES SERVE AND EXECUTE POOL LEAGUES OF UP TO 14 TEAMS WITH ONE OTHER STAFF MEMBER PROVIDE QUALITY SERVICE FOR HIGH VOLUME SHIFTS WHILE MANAGING GUEST CONSUMPTION



Bayshore Yacht Club

• Holland, Michigan, United States

• General Manager Bartender

  • Jun 2015 - Oct 2017

  MANAGE ALL RESTAURANT OPERATIONS AND MEMBER SERVICES ORGANIZE/EXECUTE BAR SERVICE AND EVENTS INCL. THE HOSPICE REGATTA (750+ ATTENDEES) SELECT, DEVELOP, RETAIN AND SCHEDULE EMPLOYEES ATTAINED RECORD BREAKING NEW MEMBER COUNT AND INCREASED SALES BY 18% IN ONE SEASON MANAGE ALL RESTAURANT OPERATIONS AND MEMBER SERVICES ORGANIZE/EXECUTE BAR SERVICE AND EVENTS INCL. THE HOSPICE REGATTA (750+ ATTENDEES) SELECT, DEVELOP, RETAIN AND SCHEDULE EMPLOYEES ATTAINED RECORD BREAKING NEW MEMBER COUNT AND INCREASED SALES BY 18% IN ONE SEASON



Ulta Beauty

• United States
• Retail
• 700 & Above Employee

• Salon Manager

  • Apr 2014 - Dec 2014

  OVERSEE ALL SALON OPERATIONS SELECT, DEVELOP, RETAIN AND SCHEDULE SALON EMPLOYEES ANALYZE SALES METRICS AND PERFORMANCE INDICATORS ACHIEVED RECORD BREAKING CUSTOMER COUNT AND GROSS SERVICE SALES OVERSEE ALL SALON OPERATIONS SELECT, DEVELOP, RETAIN AND SCHEDULE SALON EMPLOYEES ANALYZE SALES METRICS AND PERFORMANCE INDICATORS ACHIEVED RECORD BREAKING CUSTOMER COUNT AND GROSS SERVICE SALES



Freedom Smoke USA

• Holland, MI

• Corporate Operations Manager

  • Aug 2013 - Feb 2014

  SELECT, DEVELOP, RETAIN AND SCHEDULE EMPLOYEES ASSIST IN MONITORING EMPLOYEE PERFORMANCE COMPANY AND COUNTRY WIDE EVALUATE RETAIL SALES AND MAXIMIZE INTER-DEPARTMENT COORDINATION REDUCE PAPER LOSS BY $28,000 PER MONTH WITH INVENTORY MANAGEMENT SELECT, DEVELOP, RETAIN AND SCHEDULE EMPLOYEES ASSIST IN MONITORING EMPLOYEE PERFORMANCE COMPANY AND COUNTRY WIDE EVALUATE RETAIL SALES AND MAXIMIZE INTER-DEPARTMENT COORDINATION REDUCE PAPER LOSS BY $28,000 PER MONTH WITH INVENTORY MANAGEMENT



Walgreens Boots Alliance, Retail Pharmacy International (Excl. UK & ROI)

• Retail
• 700 & Above Employee

• Beauty Consultant

  • Oct 2012 - Jun 2013

  • Proven Sales record: top 3 in gross sales and department share in the state of Texas • Promotional work and event planning • Proven Sales record: top 3 in gross sales and department share in the state of Texas • Promotional work and event planning



Waterstone Salon/Joie de Via Salon

• Austin Area, Texas

• Independent Hair Stylist

  • Jan 2011 - Jun 2013

  • Promotional work, inventory, and editorial assistance for Joie de Vie and Waterstone Salon • Analysis of personal performance reports, client retention, and sales tracking • Promotional work, inventory, and editorial assistance for Joie de Vie and Waterstone Salon • Analysis of personal performance reports, client retention, and sales tracking



Great Clips Inc.

• United States
• Consumer Services
• 700 & Above Employee

• Salon Manager

  • Sep 2009 - Dec 2010

  • Record breaking customer count and gross service sales • Creation, retention, and training of staff of 10-15 employees • General Management role including but not limited to: inventory, administrative, and customer service authority • Analyzing sales metrics and performance/client service indicators • Retention plan/promotion offered upon notice given • Record breaking customer count and gross service sales • Creation, retention, and training of staff of 10-15 employees • General Management role including but not limited to: inventory, administrative, and customer service authority • Analyzing sales metrics and performance/client service indicators • Retention plan/promotion offered upon notice given



Selah Hair Design

• Holland, MI

• Managing Partner

  • Oct 2007 - Mar 2009

  • Creation and execution of startup salon business plan • Managing partner for all in salon activities and business strategy • Bookkeeping: payroll, accounts receivable/payable and inventory/financial reconciliation • All operations roles included in executive management • Creation and execution of startup salon business plan • Managing partner for all in salon activities and business strategy • Bookkeeping: payroll, accounts receivable/payable and inventory/financial reconciliation • All operations roles included in executive management