Experience

EmpowerMe Wellness

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Senior Vice President of Product and Technology at EmpowerMe Wellness

  • Apr 2022 - Present

  EmpowerMe Wellness is the leading senior community healthcare provider of Therapy, Lab Services and Pharmacy in the United Stated serving nearly 500 senior communities. My role is to transform the experience for our residents, practitioners, and clients to drive improved health outcomes for our solutions. Leads a team of Product professionals in an Agile environment with cross-function team leadership. We help the business grow new revenue streams and enter new markets. EmpowerMe Wellness is the leading senior community healthcare provider of Therapy, Lab Services and Pharmacy in the United Stated serving nearly 500 senior communities. My role is to transform the experience for our residents, practitioners, and clients to drive improved health outcomes for our solutions. Leads a team of Product professionals in an Agile environment with cross-function team leadership. We help the business grow new revenue streams and enter new markets.



Modivcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Vice President, Head of Product Development

  • Nov 2020 - Apr 2022

  Responsible for setting the Product Vision and Roadmap, leading Product Managers to deliver innovative solutions to increase revenue, enhance customer experience, improve the efficacy of the solutions and drive savings for the $2B Medicare and Medicaid-based healthcare technology company. We develop solutions specializing in Social Determinants of Health (SDoH) to include Non-emergency Medical Transportation, Home and Senior Community Healthcare Services, Remote Patient Monitoring and Meal Delivery. Lead a team of 25 Product visionaries and Product Managers to help drive the transformation of the Member Experience into a truly delightful and digital interaction and relationship. Led the organization in understanding the Patient journey and how to resolve pain points or lapses in our Member Experience. Created a multi-year product roadmap that allowed the Technology organization to align their resources and focus of the delivery of superior solutions and code. Served as the communication bridge to clients and patients regarding their needs and requested features to enhance the value of our services. Expert at generating requirements from Human Centered Design sessions and translating these into epics, features and user stores for the Technology team to digest and deliver. Strong collaborator with the Sales and Technology teams. Skills: General Management, Innovation, Product Life-cycle Management, Product Development, Design Thinking, Human Centered Design, Agile Development, Customer Journey Mapping, Technology Solutions & Development, Cloud, Managed Services, Healthcare, Payer Strategies, Private Equity Backed Businesses.



L4 Consulting LLC

• Greater St. Louis Area

• Managing Partner

  • Mar 2020 - Feb 2021

  Helping clients with Human Centered Design (HCD) and experiential workshops to better understand the preferred member experience for existing and new products in the Healthcare industry. We assist clients in significant transformational programs through the identification of new target markets, the development of new products and strategies, and the creation of processes and tools to ensure execution to realize growth. We enable clients to accelerate new product innovations through the implementation of new processes and tools.



Centene Corporation

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Staff Vice President, Head of Commercial Innovation

  • Oct 2017 - Mar 2020

  Executive Leader for all Commercial Innovation activities focused on transforming the member experience by creating new digital channels for Care Management, including identifying client needs, developing strategies, evaluating third party solutions, and deploying Minimum Viable Products (MVP) and prototypes, and deploying new innovations into production. Responsible for a budget of $5M, a direct team of 5 professionals, and 35 matrixed team members. Led the Digital Strategy creation and execution for the entire corporation. • Developed the new Commercial Innovation team, process, and governance model in a greenfield situation in 6 months, utilizing Human Centered Design (HCD) methodologies. • Partnered with the major health plans to identify needs, perform build versus buy analysis, test solutions, and deploy the innovation platforms to meet or exceed Plan goals. • Designed and deployed multiple innovation solutions through internal development that resulted in over $5M savings. • Created a pipeline of Innovation solutions that established visibility to executive leadership and Health Plan leaders to deliver new revenue, enhance member engagement, and drive better health outcomes. • Delivered an industry-leading medical transportation solution for members reducing wait times by 67% and increasing customer satisfaction scores by nearly 70%. • Led the development of a highly successful Digital Strategy resulting in a multi-million dollar investment in digital infrastructure and assets for members and providers.



TierPoint

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• SVP, Head of Products

  • Sep 2015 - Feb 2017

  Senior leader and owner of a national Product and Development team charged with all Products and Services for the $400M enterprise. Managed product P&Ls, new product prioritization, pricing, customer satisfaction and all aspects related to growth for each product. Grew the business from $120M in revenue through organic and inorganic growth. Responsible for a budget of $45M, a direct team of 20 professionals, and 105 matrixed team members. • Recognized by Gartner and Forrester as an industry leader in the Cloud & Managed Services space. • Prioritized, developed and deployed over 14 new revenue generating products in the first year. • Collaborated with clients, sales, engineering, operations and technology teams to deliver accountable and highly successful solutions for clients. • Increased product line revenue by 18% in first year by pivoting the product strategy to focus on high growth cloud solutions.



CenturyLink Business for Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• VP & Global Head of Product Management, Product Development and Program Management (Corporate PMO)

  • Jun 2014 - Sep 2015

  Senior business owner of a global Product and Innovation team of 25 individuals charged with delivering revenue of $1.4 billion for all cloud and managed serves. Developed and deployed a new Product development process that delivered 22 new revenue generating products per year. The team was recognized by Gartner with ‘Product Leader’ award due to the team’s performance and delivery of new products. • Led the team’s transformation from a legacy waterfall (staged gate) process to an Agile methodology.• Created cross-functional teams to develop product vision, roadmaps, feature lists and prioritization models.• Initiated pro-active monthly business reviews and client partnership approach that resulted in decreasing product development cycle times by an average of 9 months.

• VP & Global Head - Product Development, Corporate Program Mgt., & Major Programs

  • May 2008 - Jul 2014

  Directed all activities relative to Product Development and Program Management. Established both organizations from a green field situation. Led the PMO for all 10 company integrations of acquired companies. • Reduced the Product Development time-to-Market by 70% (4 months vs. 14 months).• Delivered a program to identify unrecognized customer revenue, delivering over $25M.• Led a customer churn initiative that reduced customer defections by 40%.



Maritz

• United States
• Business Consulting and Services
• 700 & Above Employee

• Vice President of Sales, Product Management, Program Management, and Marketing

  • Mar 2006 - Jan 2008



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Industry Executive Director - Strategic Business Development

  • Mar 2002 - Mar 2006



Williams Communications, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Director - Busines Development

  • 2000 - 2002



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Executive Director - Product Development

  • 1992 - 2000

  Delivered a new revenue stream of $1 billion at 40% margins in 12 months after launching a new product set. Led Product Development functions for Hosting, Broadband, Long Distance, Mobile, and Messaging business units. Delivered a new revenue stream of $1 billion at 40% margins in 12 months after launching a new product set. Led Product Development functions for Hosting, Broadband, Long Distance, Mobile, and Messaging business units.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Executive Director, Product Development (Space Systems Division)

  • 1988 - 1992

  Led the development and procurement of classified intelligence satellite systems from large aerospace defense contractors. Led the development and procurement of classified intelligence satellite systems from large aerospace defense contractors.