Experience

Kaizen Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Director of Product Management

  • Sep 2021 - Present

  In partnership with cross functional stakeholders, create a long-term Claims strategy that impacts Kaizen Health's vision. Lead development and cross functional partnering on the building, configuring, and improving of Kaizen Health's technology platform(s) for adjudicating claims accurately and efficiently. Ensure creation and implementation of management processes for identifying process / system / policy gaps and pain points, root causing issues, and architecting solutions to… Show more In partnership with cross functional stakeholders, create a long-term Claims strategy that impacts Kaizen Health's vision. Lead development and cross functional partnering on the building, configuring, and improving of Kaizen Health's technology platform(s) for adjudicating claims accurately and efficiently. Ensure creation and implementation of management processes for identifying process / system / policy gaps and pain points, root causing issues, and architecting solutions to proactively ensure that claims process operates at the highest level possible. Show less In partnership with cross functional stakeholders, create a long-term Claims strategy that impacts Kaizen Health's vision. Lead development and cross functional partnering on the building, configuring, and improving of Kaizen Health's technology platform(s) for adjudicating claims accurately and efficiently. Ensure creation and implementation of management processes for identifying process / system / policy gaps and pain points, root causing issues, and architecting solutions to… Show more In partnership with cross functional stakeholders, create a long-term Claims strategy that impacts Kaizen Health's vision. Lead development and cross functional partnering on the building, configuring, and improving of Kaizen Health's technology platform(s) for adjudicating claims accurately and efficiently. Ensure creation and implementation of management processes for identifying process / system / policy gaps and pain points, root causing issues, and architecting solutions to proactively ensure that claims process operates at the highest level possible. Show less



ACE Solutions Inc & Associates

• United States
• IT Services and IT Consulting

• Founder

  • Jan 2010 - Present

  Our mission is to promote true interoperability by helping organizations design SMART solutions for accessibility, connectivity, and exchange of information using consumer-centric workflows. Simple | Manageable | Agile | Reliable Technology Our mission is to promote true interoperability by helping organizations design SMART solutions for accessibility, connectivity, and exchange of information using consumer-centric workflows. Simple | Manageable | Agile | Reliable Technology



ELLKAY

• United States
• Software Development
• 300 - 400 Employee

• Enterprise Solutions Architect

  • Aug 2019 - Mar 2021

  Enterprise Solutions Consultant and administrative lead for infectious disease reporting to State Department of Public Health and Health Information Exchange Electronic Laboratory Reporting systems. Enterprise Solutions Consultant and administrative lead for infectious disease reporting to State Department of Public Health and Health Information Exchange Electronic Laboratory Reporting systems.



Change Healthcare

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Solutions Architect, Clinical Network

  • Jul 2016 - Jul 2018

  Change Healthcare Clinical Network Solutions provide industry leading connectivity to 750,000 physicians, 5,000 hospitals, 60,000 pharmacies, 600+ laboratories, and 1,200 government and commercial payers. ► Collaborate with VP of Clinical Network, VP Channel Partner Enablement and Account Sales Executives to create and execute account/opportunity-specific sales strategies to win new business. ► Foster strong relationship with potential Customers, Channel Partners and Strategic… Show more Change Healthcare Clinical Network Solutions provide industry leading connectivity to 750,000 physicians, 5,000 hospitals, 60,000 pharmacies, 600+ laboratories, and 1,200 government and commercial payers. ► Collaborate with VP of Clinical Network, VP Channel Partner Enablement and Account Sales Executives to create and execute account/opportunity-specific sales strategies to win new business. ► Foster strong relationship with potential Customers, Channel Partners and Strategic Technology Partners. ► Refine and scale core sales engineering processes such as discovery, technical qualification and proof-of-concept. ► Develop solution and customer proposals. ► Develop and deliver product and solution demonstrations. ► Work with sales leadership and clients to design, create and present business solutions to increase client revenue growth. ► Provide advice and support response to requests for proposals (RFPs), ► Promote products and business solutions at conferences, forums, and seminars. ► Participate in regional industry events/organizations as a thought leader. ► Collaborate with a variety of internal functional areas to ensure solutions are implemented and supported in-line with client expectations. ► Collaborate with Product Management Team to identify customer needs, prioritizing features and developing the program Vision and Roadmap.

• Sales Engineer

  • Jan 2013 - Jun 2016

  ► Collaborate with Vice President of Clinical Sales and Account Sales Executives to create and execute account/opportunity-specific sales strategies to win new business. ► Foster strong relationships with potential customers and strategic technology partners. ► Deliver SaaS concepts, and business models to exchange clinical data between hospitals, laboratories, physicians, pharmacies, payers, and channel partners. ► Discuss system integration methods such as Health Level Seven (HL7)… Show more ► Collaborate with Vice President of Clinical Sales and Account Sales Executives to create and execute account/opportunity-specific sales strategies to win new business. ► Foster strong relationships with potential customers and strategic technology partners. ► Deliver SaaS concepts, and business models to exchange clinical data between hospitals, laboratories, physicians, pharmacies, payers, and channel partners. ► Discuss system integration methods such as Health Level Seven (HL7), web services, SOAP/REST APIs; including HTML, XML, and structured data. ► Ensure proposed Clinical Network Solutions are compliant, compelling, and aligned to the client’s technical requirements and clinical business rules.

• Solutions Consultant

  • Jan 2011 - Jan 2013

  ► Provide technical and sales support to district sales teams with emphasis on providing technical presentations and demonstrations to potential clients. ► Lead onsite white-boarding sessions and deliver tailored online demonstrations of Change Healthcare Clinical Network Solutions based on a client's stated requirements. ► Prepare and present Solution Storyboards detailing the business and technical components of Clinical Network Solutions in a concise, yet comprehensive manner to… Show more ► Provide technical and sales support to district sales teams with emphasis on providing technical presentations and demonstrations to potential clients. ► Lead onsite white-boarding sessions and deliver tailored online demonstrations of Change Healthcare Clinical Network Solutions based on a client's stated requirements. ► Prepare and present Solution Storyboards detailing the business and technical components of Clinical Network Solutions in a concise, yet comprehensive manner to prospective clients. ► Articulate Change Healthcare's value proposition during the sales process to various technical and non-technical audiences and stakeholder groups at all levels (from end-users to executives). ► Collect, document and assess business, functional and technical requirements during the sales process and design/propose the appropriate Change Healthcare solution to meet those requirements and achieve the stated business objectives.



Atlas Healthcare Software

• India
• Software Development
• 1 - 100 Employee

• Systems Engineer

  • Jan 2008 - Dec 2010

  ► Delivered out-of-the-box and proof of concept product demonstrations. ► Led pre-sales technical discussions and documented as-is and to-be business processes. ► Responsible for communicating both the technical and business value to customers. ► Answered Requests for Proposals and Requests for Information. ► Delivered out-of-the-box and proof of concept product demonstrations. ► Led pre-sales technical discussions and documented as-is and to-be business processes. ► Responsible for communicating both the technical and business value to customers. ► Answered Requests for Proposals and Requests for Information.



MITEM Corporation

• Software Development
• 1 - 100 Employee

• Systems Engineer

  • 2001 - 2007

  Defined and enriched pre-sales engineering role directly impacting cost of sales and revenue by improving funnel quality, solution closure time, deal sizes, and solution win rate. Team exceeded sales goals in 4 of the 5 full years – some years achieving 165% of goal. In final full year (2006), managed and exceeded sales quota of $2m. Defined and enriched pre-sales engineering role directly impacting cost of sales and revenue by improving funnel quality, solution closure time, deal sizes, and solution win rate. Team exceeded sales goals in 4 of the 5 full years – some years achieving 165% of goal. In final full year (2006), managed and exceeded sales quota of $2m.



Baptist Health Bethesda Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Physician Information Network Administrator, Corporate Strategy

  • 1999 - 2001

  ► Manage implementation of Bethesda's web-based Physician Information Network Reporting Tool ► Primary hospital contact and representative on issues involving department staff, physician subscribers, system performance, and customer service satisfaction related to the web-based Physician Information Network. ► Developed marketing plan, Customer Service evaluation tools, and education/instructional materials for physicians, and Information Systems personnel. ► Supervised strategic… Show more ► Manage implementation of Bethesda's web-based Physician Information Network Reporting Tool ► Primary hospital contact and representative on issues involving department staff, physician subscribers, system performance, and customer service satisfaction related to the web-based Physician Information Network. ► Developed marketing plan, Customer Service evaluation tools, and education/instructional materials for physicians, and Information Systems personnel. ► Supervised strategic planning and implementation of software upgrades/replacement, technical functionality, system analysis, education and support. ► Designed and implemented corporate compliance policies and procedures for Administrative, Systems Analyst, Data Center, and Technical Services divisions of the Information Systems Department. ► Designed and implemented Disaster Recovery Plans, Business Continuity and Health Insurance Portability Assurance Act (HIPAA) policies and procedures for the Information Systems Department.

• Information Technology Specialist, BethesdaCare Home Health & Bethesda Plus

  • 1997 - 1999

  ► Managed RFP of a point-of-care mobile app for Hospital-based/Private Duty Home Health Agency ► Deployed 1st mobile app with Home Health Nurses & Physical Therapist collecting clinical data ► Developed Computer Training Guides based on Specialty (i.e. Physical Therapist vs RN etc) ► Maintained proper data master files related to data input and output of electronic clinical records. ► Data analysis of log files between SCO/UNIX Server, Notebooks, and Novell Server. ► Planned and… Show more ► Managed RFP of a point-of-care mobile app for Hospital-based/Private Duty Home Health Agency ► Deployed 1st mobile app with Home Health Nurses & Physical Therapist collecting clinical data ► Developed Computer Training Guides based on Specialty (i.e. Physical Therapist vs RN etc) ► Maintained proper data master files related to data input and output of electronic clinical records. ► Data analysis of log files between SCO/UNIX Server, Notebooks, and Novell Server. ► Planned and managed hardware/software upgrades; database-programming error resolution ► Established security levels, assigned and inventoried computer software and equipment. ► Developed and maintain information management administrative policies and procedures. ► Compiled statistical reports used by operations for capital budgets and end-of-month reporting ► Facilitated compliance with Medicare/Medicaid data collection, encoding, editing, reporting, and electronic transmission specifications mandated by the Department of Health and Human Services Health Care Financing Administration increasing Gross Revenue = $1.5M annually



Northwood University

• Higher Education
• 500 - 600 Employee

• Assessment Coordinator, University College

  • 1989 - 1996

  ► Department coordinator for computer installations, upgrading, and troubleshooting system issues. ► Designed and maintained student information databases (academic records). ► Created instruction manuals for specialized application programs for University's Novell Network. ► Compiled & analyzed statistical data to ensure targeted revenue of $1M annually. ► Designed marketing presentations with information tailored to an audience's point of reference. ► Academic Adviser for… Show more ► Department coordinator for computer installations, upgrading, and troubleshooting system issues. ► Designed and maintained student information databases (academic records). ► Created instruction manuals for specialized application programs for University's Novell Network. ► Compiled & analyzed statistical data to ensure targeted revenue of $1M annually. ► Designed marketing presentations with information tailored to an audience's point of reference. ► Academic Adviser for Associate & Bachelor of Business Administration majors ► Designed job descriptions and job performance evaluations. Show less ► Department coordinator for computer installations, upgrading, and troubleshooting system issues. ► Designed and maintained student information databases (academic records). ► Created instruction manuals for specialized application programs for University's Novell Network. ► Compiled & analyzed statistical data to ensure targeted revenue of $1M annually. ► Designed marketing presentations with information tailored to an audience's point of reference. ► Academic Adviser for… Show more ► Department coordinator for computer installations, upgrading, and troubleshooting system issues. ► Designed and maintained student information databases (academic records). ► Created instruction manuals for specialized application programs for University's Novell Network. ► Compiled & analyzed statistical data to ensure targeted revenue of $1M annually. ► Designed marketing presentations with information tailored to an audience's point of reference. ► Academic Adviser for Associate & Bachelor of Business Administration majors ► Designed job descriptions and job performance evaluations. Show less