James Klausner
Sr. Technical Support Engineer I at Alvaria, Inc.- Claim this Profile
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Bio
LinkedIn User
Working with James Klausner I found him as a person with great skills and deep proficiency of IT solutions. James Klausner is a deadline oriented person, with good sense of humor. James Klausner follows the best IT guidelines.
Winston Collier
James was our "go to" guy at Touchstar. He was one of the most capable with technology, and with people. If we had a tight problem, or something that was failing that the field engineers could not handle, James would work with the customer directly to solve it -- and then feed the solution back into the design to improve the product. He was the "MVP" for our engineering team at TouchStar.
LinkedIn User
Working with James Klausner I found him as a person with great skills and deep proficiency of IT solutions. James Klausner is a deadline oriented person, with good sense of humor. James Klausner follows the best IT guidelines.
Winston Collier
James was our "go to" guy at Touchstar. He was one of the most capable with technology, and with people. If we had a tight problem, or something that was failing that the field engineers could not handle, James would work with the customer directly to solve it -- and then feed the solution back into the design to improve the product. He was the "MVP" for our engineering team at TouchStar.
LinkedIn User
Working with James Klausner I found him as a person with great skills and deep proficiency of IT solutions. James Klausner is a deadline oriented person, with good sense of humor. James Klausner follows the best IT guidelines.
Winston Collier
James was our "go to" guy at Touchstar. He was one of the most capable with technology, and with people. If we had a tight problem, or something that was failing that the field engineers could not handle, James would work with the customer directly to solve it -- and then feed the solution back into the design to improve the product. He was the "MVP" for our engineering team at TouchStar.
LinkedIn User
Working with James Klausner I found him as a person with great skills and deep proficiency of IT solutions. James Klausner is a deadline oriented person, with good sense of humor. James Klausner follows the best IT guidelines.
Winston Collier
James was our "go to" guy at Touchstar. He was one of the most capable with technology, and with people. If we had a tight problem, or something that was failing that the field engineers could not handle, James would work with the customer directly to solve it -- and then feed the solution back into the design to improve the product. He was the "MVP" for our engineering team at TouchStar.
Experience
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Alvaria, Inc.
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United States
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Software Development
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700 & Above Employee
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Sr. Technical Support Engineer I
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May 2021 - Present
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Noble Systems
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United States
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Telecommunications
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100 - 200 Employee
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Customer Support Technician
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Sep 2012 - May 2021
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TelStar Hosted Services, Inc.
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Support Engineer
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Sep 2010 - Sep 2012
Assist new customers in setting up their hosted predictive dialing solutions including campaign configurations, agent set up, IVR routines, scripts, database reporting services and custom development requests.Receive escalated cases from the Tier 1 support team and manage the case until fully resolved using analytical toubleshooting skills.Mentored the Tier 1 team in multiple aspects relating to the Telstar hosted environment including telephony, Microsoft SQL, and web services.Developed Visual Basic 6 DLL files to integrate in the Touchstar software IVR routines.Developed Visual Basic .NET application to meet client's custom requirements.Developed C# application that interfaced to Leads360 that would pull newly added contacts and create dial records in the Touchstar software database.
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Senior Systems Engineer
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Feb 2006 - Jan 2009
• Work with the Sales team/Account Managers to create custom dialing solutions utilizing TouchStar’s Predictive Dialer and Asterisk-based IPPBX that meet the business needs and goals for potential and existing customers.• Work with Telecommunications and Phone System vendors to assist customers with ordering and provisioning T1/PRI circuits.• Assist Implementations team with configuration and troubleshooting of systems currently being implemented.• Discuss and review custom development requests to gather details and submit those requests to the Development team.• Assist the Support team to resolve complex and unusual technical issues with TouchStar’s Predictive Dialer and IPPBX products.
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Insurecom
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United Kingdom
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Software Development
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1 - 100 Employee
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IT Support Services
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Nov 2003 - Feb 2006
• Develope daily automated call list imports from an Oracle database into the TouchStar predictive dialer.• Configure IVR routines to handle inbound call routing and automated outbound messaging for the predictive dialer.• General server maintenance and monitoring.• Develop in-house application utilizing SQL Server, ASP.NET and VisualBasic.NET to update and track new business leads.• Modify existing Microsoft SQL database to handle new data requirements for life insurance quotes.• Reconfigure and set up Windows 2000/XP workstations for new employees.• Upgrade hardware and software on workstations and resolve any workstation issues for users.
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Education
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2002 - 2004
ITT Technical Institute
Associate of Applied Science, Software Applications & Programming
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