Project Coordinator

• Mar 2021 - Present

SPS

• Sep 2019 - Present

Project Management Bridging Program Trainee

• Nov 2020 - Mar 2021

6 months full-time project management program including 2 months of practicum with advanced training in: 👉PMBOK (6th edition) 👉Business communication 👉MS Project 👉MS Office Suite 6 months full-time project management program including 2 months of practicum with advanced training in: 👉PMBOK (6th edition) 👉Business communication 👉MS Project 👉MS Office Suite

Instrument Technician

• Jan 2020 - Nov 2020

👉 Conducted instrumentation construction as per P&ID drawings, construction drawings, and other technical documents 👉 Gained comprehensive knowledge of industrial construction projects 👉 Conducted instrumentation construction as per P&ID drawings, construction drawings, and other technical documents 👉 Gained comprehensive knowledge of industrial construction projects

Home Solution Specialist

• Sep 2016 - Mar 2018

👉 Competently delivered outstanding consultation on smart home solutions by taking initiative to self-study comprehensive application information and products features (up to 2018 versions) 👉 Passionately presented extraordinary customer service and gained high customer reviews 👉 Competently delivered outstanding consultation on smart home solutions by taking initiative to self-study comprehensive application information and products features (up to 2018 versions) 👉 Passionately presented extraordinary customer service and gained high customer reviews

Project and Key Account Manager

• Sep 2010 - Apr 2017

👉 Supervised all phases of major projects in responsible Asia Pacific territory from initiating, bidding, scheduling, execution to completion 👉 Coordinated both internal teams (located in US, India, France) and external stakeholders (customers, contractors, and vendors) to ensure projects on schedule and within budget 👉 Directed tender document preparation, biding activities, contract drafting and finalization 👉 Controlled and responded communication between stakeholders as major contact window 👉 Administrated customer complaint responses, and de-escalated conflicts, led resolutions till reaching all parties' satisfaction 👉 Established and maintained collaborative relationships with customers 👉 Proficiently used various tools to enhance productivity, such as MS Office, MS Project, AutoCAD, Primavera P6, Customer Relationship Management (CRM) managing customer database, Request Tracking System (RTS) supervising customer enquires and complaints, Enterprise Resources Planning (SAP ERP) regulating documents, drawing, cost and quotations, data sheets, etc. 👉 Dotted-line reported to USA on a weekly basis 👉 Independently conducted application consultation and technical support for key accounts located in entire responsible region Show less

Field Application Engineer

• Apr 2005 - Aug 2010

👉 Conducted application consultation, technical support and R&D project coordination for a large variety of industrial customers, e.g. automation, energy, manufacturing, medical, etc. 👉 Organized customer seminars, trainings and trade shows by using proven technical expertise and demonstrated organization and presentation skills 👉 Built and enhanced strong collaborative relationship with all customers in responsible territory 👉 Managed datasheets, MSDS, and brochure updates 👉 Identified and reported new application needs from field to Engineering Department 👉 Reported directly to Regional Marketing and Sales Director, East Asia Show less