School Office Assistant

• 2017 - Present

Provide a wide variety of support to the school office, staff, students, and the community.Answer telephone, route calls and messages to appropriate staff.Assist in school enrollment procedures and processing.Complete daily, weekly, and monthly attendance audit reports.Ensure accuracy of attendance and compliance per CA Dept Of Education guidelines.Maintain the weekly school newsletter in Parent Square.Maintain the school website and social media accounts. Prepare and Print the bi-monthly Award Certificates.Maintain confidential records in Infinite Campus and filing records in student’s cumulative folders.Monitor and ensure the accuracy of timesheets for classified employees, and send to payroll.Monitor Frontline for accurate recording of classified employee’s time off, and substitute scheduling. Sort and distribute mail, packages, and flyers to staff.Schedule appointments for administrators and management. Provide support to school nurses or health assistants.Provide health care to students in accordance with the student's health care plans and or school district policies.Assist the school nurse with vision and hearing screenings and maintain confidential recordkeeping.Ensure security of students in regards to pick up procedures, check photo identifications, and follow custodial records on file.Monitor the Raptor system and ensure all visitors and volunteers comply with school visitation requirements.Compile data and prepare reports.Operate modern office equipment.Perform any business related tasks for office manager and administrators.

School Secretary

• 2017 - Present

Mortgage Servicing Specialist III

• Jan 2005 - Jun 2016

Provide customer service excellence, mortgage servicing, and underwriting for conventional, subprime, FHA, and VA home loans. Welcome incoming borrowers to the bank and answer a wide array of questions regarding their home loan, escrow, insurance, and property taxes. Process customer payments and post wire transfers. Ensure mortgage servicing deadlines, milestones, and procedures are met and within regulations. Research discrepancies and provide solutions to any customer questions or complaints. Underwrite, calculate, and perform home loan modifications, short sales, deed in lieu, and repayment plans during disaster relief situations. Negotiate and discuss with customers, government officials, and advocacy agencies borrowers home loan options. Review department processes and tasks, and review with management to better the customer experience, increase production, and drive the department to success. Audit team loan modification files, processes and tasks, and review with management to better the customer experience. Perform testing of new systems and filing defects. Track, monitor, and report the department's overall quality and performance to management. Network, manage, and complete several projects for different lines of business within the bank. Prepare and present training classes and presentations. Managed a collections and customer service call center team of up to 35 people. Created action and performance plans for the department and individual associates. Trained new staff on systems and call center procedures. Delivered daily department updates to staff and addressed any concerns and complaints. HP Lifecycle Management Experience

Leasing Consultant

• Mar 2004 - Jan 2005

Assisted property manager in all duties for a 400 unit luxury apartment complex. Analyzed customer financials, and processed leases from the introduction of the resident to the occupancy Negotiated and processed rent renewal contracts. Managed resident service requests, sales calls, collection, and balances of rent payments. Assisted property manager in all duties for a 400 unit luxury apartment complex. Analyzed customer financials, and processed leases from the introduction of the resident to the occupancy Negotiated and processed rent renewal contracts. Managed resident service requests, sales calls, collection, and balances of rent payments.

Customer Service Representative

• Dec 1999 - Dec 2003

Managed all duties and breaks of all front line clerks and clerks helpers. Counted and collected clerk registers to accuracy and prepare for safe deposits. Managed store inventory, shipping and receiving, including stocking and facing shelves Assist customers with questions. Ensured customer and vendor complaints were satisfied. Perform all functions at cashier check stand. Managed all duties and breaks of all front line clerks and clerks helpers. Counted and collected clerk registers to accuracy and prepare for safe deposits. Managed store inventory, shipping and receiving, including stocking and facing shelves Assist customers with questions. Ensured customer and vendor complaints were satisfied. Perform all functions at cashier check stand.

Processor

• Jun 1999 - Dec 1999

Managed phones, mail, and messages for all employees at accounting firm. Assisted CPA’s in daily tasks. Filed and recorded personal and business tax returns. Completed packaging and mailing of client tax returns. Managed phones, mail, and messages for all employees at accounting firm. Assisted CPA’s in daily tasks. Filed and recorded personal and business tax returns. Completed packaging and mailing of client tax returns.