Experience

Top Glove

• Malaysia
• Medical Equipment Manufacturing
• 300 - 400 Employee

• Research And Development Officer

  • Oct 2020 - Present



KFC & PIZZA HUT MALAYSIA (QSR Brands (M) Holdings Bhd)

• Malaysia
• Food and Beverage Services
• 1 - 100 Employee

• Delivery Driver

  • Mar 2020 - Aug 2020



A&W Restaurants, Inc.

• United States
• Restaurants
• 700 & Above Employee

• Assistant Manager

  • Aug 2018 - Apr 2020

  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas• Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.• Immediately resolved issues with patrons by employing careful listening and communication skills.• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.• Prepared operational reports and analyses and made appropriate recommendations to address progress and negative trends.• Reduced restaurant's annual food and labour costs through proper budgeting, scheduling and management of inventory.• Oversaw scheduling, inventory management and supply ordering.• Maintained skill level of kitchen staff by properly coaching, counselling and disciplining employees.• Kept restaurant compliant with all federal, state and local hygiene and food safety regulations



Forest Research Institute Malaysia

• Malaysia
• Government Administration
• 200 - 300 Employee

• Research Intern

  • Jul 2017 - Sep 2017

  • Assigned to the Herbal Technology Centre, a department that process raw materials into product such as supplements• Planned and initiated research study protocols, monitored regulatory and subject binders and organized, implemented and administered data collection and analysis systems• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance• Monitored production processes to gain understanding of problematic steps and rectify issues.• Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.• Supported machine operators in set up and operation of production equipment resulting in efficient runs.• Calibrated machines to maintain required productivity levels and adherence to quality standards.• Conducted quality inspections of finished products and made minor repairs to meet project expectations,• Controlled clinical research protocols while maintaining compliance with federal, clinical and local regulatory agencies and assuring safety.• Completed audit papers by thoroughly documenting audit tests and findings