Experience

TalkPath Live

• United States
• E-Learning Providers
• 1 - 100 Employee

• Chief Operating Officer & Chief Technology Officer

  • Oct 2016 - Present

  Where Speech Therapy & Technology Connect TalkPath™ Live is revolutionizing the way speech-language therapy is delivered to individuals with a wide range of communication challenges, including aphasia, swallowing disorders, speech disabilities, cognitive impairments, and language deficits. As CTO, responsible for bringing our high-caliber, groundbreaking product to market; for establishing our brand and presence in schools, hospitals, health care centers, and clinical sites nationwide; for ensuring service delivery by an exceptional team of therapists and support personnel; and for setting our company's vision and driving company growth and excellence across all sectors--all with the ultimate mission of restoring the greatest-possible level of verbal communication to those most in need. Show less



Catapult Learning

• United States
• Education Administration Programs
• 700 & Above Employee

• Executive Director Information Technology

  • Aug 2015 - Jun 2016



Specialized Education Services, Inc. (SESI)

• United States
• Education Administration Programs
• 200 - 300 Employee

• • Jul 2010 - Jul 2015

  IT PROJECT MANAGEMENT | TECHNOLOGY AND M&A INTEGRATION | VENDOR RELATIONS ♦ Steered cutting-edge IT projects in the educational sector, revolutionizing core business processes, and prompting the launch of a CRM System – Salesforce.com as well as a centralized student management software (SMS) ♦ Lead staff of 9 direct reports and restructured the division to meet organizational technology requirements, management of Exchange server, and deployment of data recovery plan♦ Formed strategic procurement policy and developed standard operating procedures for end users♦ Saved recruitment costs and improved efficiency of services by implementing a centralized Helpdesk support system♦ Enabled accurate real-time data via the deployment of Salesforce.com, which assisted sales staff to track leads, perform reporting, and identify new business opportunities♦ Instrumental in planning and executing innovative strategies to achieve objectives for infrastructure improvement; redefining project scope, and coordinating resources ♦ Negotiate contracts, direct long-range planning, and monitor budgets♦ Review technology infrastructure, propose enhancements, and manage implementation projects♦ Secured critical deal with Dell on procurement of desktops, laptops & servers while saving over 20% in purchase costs♦ Introduced iPhones, iPads, and interactive whiteboards in all school sites to streamline instructional delivery, sales reporting, and enable real-time reporting♦ Create a robust back end operation to support business objectives while providing oversight in formulating data recovery processes, testing databases, and consolidating comprehensive information♦ Student management software (SMS) initiative reduced billing errors, ensured accuracy of data, and allowed streamlined company wide production♦ Forecast IT needs, requirements, and future direction of the technology plan♦ Establish targets for equipment life cycles to maximize productive use of technology Show less

• • Jul 2009 - Jun 2010

  ♦ Elevated to the regional position to plan, coordinate, direct, and design all operational activities of the IT department in Maryland and Delaware♦ Downloaded project milestones, service-level agreements, and resource allocation to teams, department leads, support staff, and end users♦ Accurately maintained documentation of all corporate hardware and software assets to facilitate customer support and problem resolution♦ Directed research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts♦ Introduced new firewall / proxy server / internet filtering device to the schools♦ Oversaw and managed the provision of end-user services, including help desk and technical support services♦ Supported technology operations for 10 stand-alone schools and in-school classroom programs♦ Administered organizational website and established IT security policies while employing security measures which enabled users to access websites appropriately♦ Structured and formulated periodical testing of network backup and recovery procedures to protect corporate data and system assets Show less

• • Dec 2005 - Jun 2009

  ♦ Ensured proper computer and network operations so that end users can accomplish organizational tasks♦ Evaluated documented resolutions and analyzed trends for ways to prevent future problems♦ Functioned as a central repository of information and solutions for system issues, troubleshooting, conflict resolution, and information sharing♦ Delivered excellent client relations and service based on outstanding communication, technical efficiency and problem-solving skills♦ Maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation♦ Implemented desktop computing and networking standards & procedures to simplify network environment and troubleshooting♦ Provided technical support to the President, CEO & CFO of company and trained staff on best practices regarding the use of laptops and all school software♦ Managed historical records by documenting hardware and software changes and revisions while administrating and maintaining the online school database Show less



Best Buy

• Retail
• 700 & Above Employee

• ★ Geek Squad Agent

  • 2007 - 2008

  ♦ Demonstrated customer service excellence at the store and facilitated in-store sales, upgrades, installations and service ♦ Performed basic testing to determine product needs and service solutions ♦ Demonstrated strong knowledge in troubleshooting hardware, peripherals, software, operating systems, and Internet connections ♦ Demonstrated customer service excellence at the store and facilitated in-store sales, upgrades, installations and service ♦ Performed basic testing to determine product needs and service solutions ♦ Demonstrated strong knowledge in troubleshooting hardware, peripherals, software, operating systems, and Internet connections



UNICCO Integrated Facilities Services

• Piscataway, NJ

• ★ Computer Specialist

  • 2005 - 2005

  ♦ Administered technical assistance to computer system users, answered questions, and resolved computer problems for clients in person, via telephone or from remote locations ♦ Provided assistance regarding the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems ♦ Administered technical assistance to computer system users, answered questions, and resolved computer problems for clients in person, via telephone or from remote locations ♦ Provided assistance regarding the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems



Plainfield Board of Education

• Higher Education
• 400 - 500 Employee

• ★ Substitute Teacher

  • 2003 - 2004

  ♦ Accountable and responsible for teaching, assessing, and evaluating the students in the absence of regular teacher and simultaneously implementing innovative teaching strategies and techniques ♦ Accountable and responsible for teaching, assessing, and evaluating the students in the absence of regular teacher and simultaneously implementing innovative teaching strategies and techniques



Union County College

• Plainfield, NJ

• ★ Computer Lab Supervisor

  • 2003 - 2003

  ♦ Directed and steered the daily coordination and functioning of a computer lab ♦ Maintained the working order of lab equipment and supplies, including troubleshooting and repairs of both hardware and software ♦ Ensured operational readiness of the lab equipment (e.g., paper, printer toner) ♦ Assisted student and faculty/staff users regarding the use of supported software applications and hardware ♦ Directed and steered the daily coordination and functioning of a computer lab ♦ Maintained the working order of lab equipment and supplies, including troubleshooting and repairs of both hardware and software ♦ Ensured operational readiness of the lab equipment (e.g., paper, printer toner) ♦ Assisted student and faculty/staff users regarding the use of supported software applications and hardware