Experience

FleishmanHillard HighRoad (FHR)

• Senior Account Director

  • Jul 2019 - Present

• Account Director

  • Jan 2018 - Jul 2019



FleishmanHillard

• Account Director

  • Jun 2015 - Dec 2017

• Senior Consultant

  • Jun 2013 - May 2015

• Consultant

  • Jun 2011 - May 2013

• Associate Consultant

  • Dec 2009 - May 2011

• Intern

  • Jul 2009 - Nov 2009



The Walt Disney Company

• Publicity & Promotions Intern, Disney Parks & Resorts Canada

  • Apr 2009 - Jul 2009

  - Wrote press kit material, handled media check-in table and worked with celebrities for Dreams Take Flight, a large scale media event, which resulted in an overall reach of 10 million audience members- Conducted media relations by arranging individual media visits to Disney Parks, providing press releases and outlet-appropriate information, resulting in local and national media coverage of key messages- Monitored daily Canadian media coverage of Disney Parks, including social media;… - Wrote press kit material, handled media check-in table and worked with celebrities for Dreams Take Flight, a large scale media event, which resulted in an overall reach of 10 million audience members- Conducted media relations by arranging individual media visits to Disney Parks, providing press releases and outlet-appropriate information, resulting in local and national media coverage of key messages- Monitored daily Canadian media coverage of Disney Parks, including social media; added value by tracking the outcome of individual media visits and monitoring trends- Researched media outlets, events and consumer trends to provide management with key information for communications planning, and assisted in communications planning- Represented the Walt Disney Company as the contact for contest winners, and planned vacations and respond to related concerns, resulting in 100 per cent guest satisfaction Show more Show less



MCAP

• Mortgage Specialist Internal Sales

  • May 2008 - Apr 2009

  - Retained over $60 million worth of at-risk accounts by delivering exceptional customer service and developing client loyalty- Communicated with over 50 clients per day through email and telephone- Provided reactive and proactive solutions for customer concerns, to retain and extend the life of an MCAP mortgage, including debt consolidation, refinancing, and ancillary products- Consistently recognized as a top performer by management- Confidently made decisions based on company… - Retained over $60 million worth of at-risk accounts by delivering exceptional customer service and developing client loyalty- Communicated with over 50 clients per day through email and telephone- Provided reactive and proactive solutions for customer concerns, to retain and extend the life of an MCAP mortgage, including debt consolidation, refinancing, and ancillary products- Consistently recognized as a top performer by management- Confidently made decisions based on company policy and by critically analyzing each case Show more Show less



AECL

• Summer Student, CANDU Services Communications & Account Management

  • May 2007 - Aug 2007

  - Facilitated and developed the mission, vision and objectives for an employee development program, prepared a communications plan and presented initiatives to senior management- Developed and wrote articles of interest for the internal newsletter- Planned and organized summer BBQ, attended by 120 employees, and provided unique opportunities for senior management to be involved