Experience

CMLS Financial

• Canada
• Financial Services
• 200 - 300 Employee

• Servicing Administrator

  • Aug 2020 - Present



Paradigm Quest

• Canada
• Financial Services
• 100 - 200 Employee

• Mortgage Administrator

  • Jun 2018 - Dec 2019



Freelance Writer

• Brazil
• Advertising Services
• 100 - 200 Employee

• Freelance Writer

  • Oct 2014 - Apr 2018

  • Wrote articles for online journals and media resources regarding lifestyle, economy and culture (eg: indiadaily.ru and vestifinance.ru) • Blogged via Instagram and creating a positive image about places visited and lived in • Supported local social service groups by spreading awareness about their activities and inviting participation to various events • Delivered high quality work against tight deadlines and constantly changing requirements • Wrote articles for online journals and media resources regarding lifestyle, economy and culture (eg: indiadaily.ru and vestifinance.ru) • Blogged via Instagram and creating a positive image about places visited and lived in • Supported local social service groups by spreading awareness about their activities and inviting participation to various events • Delivered high quality work against tight deadlines and constantly changing requirements



Home Bank

• Russian Federation
• Banking
• 100 - 200 Employee

• Head of Sales group

  • Sep 2013 - Nov 2013

  • Managed and organized activities of Sales Manager of Financial Services • Supervised a sales team of 15 persons located across 6 sales points • Implemented established sales plans • Developed and implemented comprehensive measures to improve performance & efficiency • Participated in the recruitment - shortlisting the CV's, interviewing, evaluating and selecting sales team personnel • Conducted trainings of new employees - field training on active sales, customer service… Show more • Managed and organized activities of Sales Manager of Financial Services • Supervised a sales team of 15 persons located across 6 sales points • Implemented established sales plans • Developed and implemented comprehensive measures to improve performance & efficiency • Participated in the recruitment - shortlisting the CV's, interviewing, evaluating and selecting sales team personnel • Conducted trainings of new employees - field training on active sales, customer service standards, telesales & telephone etiquette • Mentored and motivated the team • Monitored and enhanced the knowledge and skill of team • Aided in setting up of new sales points in key locations across the city Show less • Managed and organized activities of Sales Manager of Financial Services • Supervised a sales team of 15 persons located across 6 sales points • Implemented established sales plans • Developed and implemented comprehensive measures to improve performance & efficiency • Participated in the recruitment - shortlisting the CV's, interviewing, evaluating and selecting sales team personnel • Conducted trainings of new employees - field training on active sales, customer service… Show more • Managed and organized activities of Sales Manager of Financial Services • Supervised a sales team of 15 persons located across 6 sales points • Implemented established sales plans • Developed and implemented comprehensive measures to improve performance & efficiency • Participated in the recruitment - shortlisting the CV's, interviewing, evaluating and selecting sales team personnel • Conducted trainings of new employees - field training on active sales, customer service standards, telesales & telephone etiquette • Mentored and motivated the team • Monitored and enhanced the knowledge and skill of team • Aided in setting up of new sales points in key locations across the city Show less



ПАО Банк «ТРАСТ»

• Ukraine
• Banking
• 1 - 100 Employee

• Head of Sales Agents

  • Jul 2012 - Jul 2013

  • Managed a team of 20 Credit Agents at the outlets in St. Petersburg and Leningrad region • Conducted HR Administration and recruitment of personnel - shortlisting the CV's, interviewing, evaluating and selecting sales agents • Conducted training and performed mentoring activities for new employees in the department • Created a of Sales training program for the agents • Interacted with Senior Management of the partner organizations, resolving conflict situations • Implemented… Show more • Managed a team of 20 Credit Agents at the outlets in St. Petersburg and Leningrad region • Conducted HR Administration and recruitment of personnel - shortlisting the CV's, interviewing, evaluating and selecting sales agents • Conducted training and performed mentoring activities for new employees in the department • Created a of Sales training program for the agents • Interacted with Senior Management of the partner organizations, resolving conflict situations • Implemented Sales plans and developed joint marketing campaigns with partner organizations to increase credit turnover • Deputized for Senior Manager in their absence • Handled customer complaints and managed irate customers • Increased efficiency and productivity of the team by enhancing knowledge of the sales team • Performed monitoring of Risk Indicators (FPD, SPD, TPD) at the sales outlets

• Head of Partner Network Development

  • Feb 2012 - Jul 2012

  • Conducted sales presentations to and negotiated with partner organizations of the bank • Ensured trade co-operation with partner organizations • Developed and maintained existing affiliates/partners • Planned and analysed sales activities • Monitored of competitors for trends and analysis • Performed supervision and problem solving of the entrusted segment/territory

• Credit Manager

  • Nov 2011 - Feb 2012

  • Consulted clients for providing loans, assisted customers in execution of all necessary documentation for the loan process, submitting loans on behalf of the customers • Created and provided reports to supervisor