Experience

Catalyst Software

• United States
• Software Development
• 100 - 200 Employee

• Senior Software Engineer

  • Mar 2022 - Present



Clio - Cloud-Based Legal Technology

• Canada
• Software Development
• 700 & Above Employee

• Software Developer

  • May 2019 - Feb 2022

  - Part of team that built a completely new online payments platform from the ground up- Developed deep understanding of product and business strategy, asked meaningful questions, and shared my opinions in technical, product and desgin discussions- Relied upon to move initiatives forward, led a two-month project to add functionality to an automated emailing service- Mentored junior engineers and new hires to the team to help them get up and running comfortably

• Senior Customer Support Specialist

  • Nov 2017 - May 2019

  - Cultivated relationships with Clions across the company, advocated for the customer in all cross departmental interactions- Aided dozens of large, long-term customer accounts through product/pricing upgrades- Founders Club—explored new product ideas, resulting in Clio Referral Network- Winner of Legal Trends Report business case competition- Presented on Law Firm KPIs and Metrics at the Clio Cloud Conference- Customer Support MVP Award & Clio Impact Award for Living a Learning Mindset



Self-employed

• Long-term International Travel

  • Jul 2016 - Oct 2017

  - Travelled the world for a year, visiting 25 countries across 4 continents - Expanded cross-cultural understanding and empathy for people of diverse backgrounds - Travelled the world for a year, visiting 25 countries across 4 continents - Expanded cross-cultural understanding and empathy for people of diverse backgrounds



Reach Education Inc.

• Vancouver, Canada Area

• Co-Founder

  • Dec 2014 - Jun 2016

  - Launched as a franchisee of Bricks 4 Kidz, managed back-end operations, achieved 11 month payback period - Project managed acquisition of our a major local competitor; smoothly integrated acquired company into existing operations; negotiated asking price down by 77.5% - Improved average class registration rates from 50% to 75% in 9 months - Automated data entry and reduced admin time by 80% - Launched as a franchisee of Bricks 4 Kidz, managed back-end operations, achieved 11 month payback period - Project managed acquisition of our a major local competitor; smoothly integrated acquired company into existing operations; negotiated asking price down by 77.5% - Improved average class registration rates from 50% to 75% in 9 months - Automated data entry and reduced admin time by 80%



SLB

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Wireline Senior Field Engineer

  • Mar 2011 - Aug 2014

  - Worked under high pressure on offshore oil rigs, led diverse teams of non-direct reports - Communicated with customers and stakeholders; advocated for their needs - Rapidly promoted from Junior to Intermediate to Senior, 5 months ahead of fixed-step schedule - Awarded Radiation Safety Officer designation in recognition of impeccable safety record - Worked under high pressure on offshore oil rigs, led diverse teams of non-direct reports - Communicated with customers and stakeholders; advocated for their needs - Rapidly promoted from Junior to Intermediate to Senior, 5 months ahead of fixed-step schedule - Awarded Radiation Safety Officer designation in recognition of impeccable safety record



The University of Western Australia

• Australia
• Higher Education
• 700 & Above Employee

• Teaching Assistant

  • 2007 - 2009

  - Teaching assistant for: - Modelling and Computer Analysis for Engineers - Engineering Dynamics - Clearly communicated complex ideas in simple-to-understand ways - Tailored explanations to individual students' knowledge and experience - Teaching assistant for: - Modelling and Computer Analysis for Engineers - Engineering Dynamics - Clearly communicated complex ideas in simple-to-understand ways - Tailored explanations to individual students' knowledge and experience



Entecho

• Perth, Australia

• Mechanical Engineering Consultant

  • 2006 - 2008

  - Built and maintained the SolidWorks CAD model for our prototype UAV, the Mupod - Performed mechanical design and FEA/CFD testing for UAV components - Worked with our technicians to fabricate and install install components and assembly jigs - Built and maintained the SolidWorks CAD model for our prototype UAV, the Mupod - Performed mechanical design and FEA/CFD testing for UAV components - Worked with our technicians to fabricate and install install components and assembly jigs