Experience

The Reload Group

• Australia
• Advertising Services
• 1 - 100 Employee

• Global Operations Manager

  • Jul 2020 - Present

  Managing operations of Reload's global businesses and responsible for: - IT systems: including research, selection and roll out of new tools and technologies, providing training and ensuring correct usage of tools and platforms, managing hardware, offering technical support, maintaining security and managing our technology partners- HR: including recruitment, onboarding, off-boarding, policy creation, pulse surveys, culture initiatives- Finance & Compliance - managing external suppliers, tracking key compliance dates & ensuring these are met, payroll & super, monitoring finances, reviewing P&L, coordinating EOFY- Reporting to the board of directors and setting the strategic vision for the operations team, outlining risk, detailing progress towards goals- People Management for the accounts, operations and admin team, including career development, training, one on one meetings, performance management, goal setting and mentoring



Reload Media

• Australia
• Advertising Services
• 1 - 100 Employee

• Digital Marketing Team Leader & Learning and Development Coordinator

  • Jan 2017 - Present

  As a Digital Marketing Team Leader I am responsible for driving and leading the performance of a multi-disciplinary team of digital marketing professionals. This is achieved through supporting the members of the team with strategic project direction, professional development, coaching & mentoring, training, and leadership.As the Learning & Development Coordinator at Reload Media I am responsible for facilitating and coordinating the delivery of development and training at Reload Media. My role is to ensure that the development and training delivery and initiatives align with Reload’s People & Culture strategy and the wider business goals and objectives.

• Senior Digital Account Manager/ Learning & Development Coordinator

  • May 2016 - Jan 2017

  As a Senior Digital Account Manager I am responsible for driving and leading the overall strategic direction of client accounts with Reload. My role is to ensure clients are delivered customised digital marketing solutions, with the aim to achieve each individual clients’ goals and objectives.In my experience as an account manager I have also gained experience in a number of hands on skills including AdWords campaign creation, monitoring and optimisation, CRO tool setup and analysis, tracking implementation, Social Media campaign creation, reporting and analysis using Data Studio and Analytics and analysing SEO performance to devise new strategiesAs the Learning & Development Co-ordinator I am responsible for facilitating and co-ordinating the delivery of development and training at Reload Media. My role is to ensure that the development and training delivery and initiatives align with Reload’s People & Culture strategy and the wider business goals and objectives.

• Senior Digital Account Manager

  • May 2015 - May 2016

  As a Campaign Manager I am the key pivot point between clients and internal technical teams. My role is to ensure clients are delivered the highest possible service levels whilst working with both internal and external stakeholders to achieve client goals. As a senior person within the business, I also proactively look for ways to improve the teams and processes within the business.

• Campaign Manager/ Account Manager

  • Jul 2013 - May 2015

  As a Digital Account Manager, I collaborate with my clients on an ongoing basis to identify the roadblocks and opportunities in their online sales/lead generation processes and devise strategies to reach these goals. My role as an Account Manager involves:- Account management for a dedicated portfolio of clients- Strategic analysis to find gaps and opportunities within my clients' online sales / lead generation processes- Developing digital marketing strategy, to improve client results- Project management to oversee implementation of all strategy- Data analysis and reporting to realign and continue to grow results for clients- Relationship building with clients and partner agencies



The University of Queensland

• Higher Education
• 700 & Above Employee

• Tutor - Interaction Design

  • Feb 2013 - Jun 2013



Napoleon Perdis Cosmetics

• Australia
• Personal Care Product Manufacturing
• 100 - 200 Employee

• Trainer and Assessor

  • Jan 2008 - Jan 2013

  Facilitating training of small groups, writing modules, filing, office management, assessing small groups on given criteria, team work, conflict resolution

• 2IC

  • 2006 - Jan 2008

  Managing smalle teams, reporting, achieving goals and KPIs, visual merchandising, customer service, cash handling



Crazy Clarks

• Store Manager

  • Oct 2001 - Jan 2006