Experience

Lake Imaging

• Australia
• Medical Practices
• 100 - 200 Employee

• Booking Agent

  • Feb 2022 - Present

  Memorised key details regarding phone assessment and various medical scans from X-Ray's to MRI's within a month of commencing work Independently attending 100+ customers per day with high attend to details Familiar with various medical terms and procedures to quickly assist customer's needs Conducting initial assessments thoroughly to ensure right treatments to be given Experience working with a range of different demographic customers. Memorised key details regarding phone assessment and various medical scans from X-Ray's to MRI's within a month of commencing work Independently attending 100+ customers per day with high attend to details Familiar with various medical terms and procedures to quickly assist customer's needs Conducting initial assessments thoroughly to ensure right treatments to be given Experience working with a range of different demographic customers.



OracleCMS

• Australia
• 1 - 100 Employee

• Customer Service Team Lead

  • 2020 - 2022

  Promoted to Team Leader within a month of commencing work due to exceeding KPI's and expectations set by the company Responsible for managing and guiding 20 members of the team Took over escalation calls for team members Provided services for over 100 customers daily via phone calls and emails Independently managed and recorded customer payments from various partner companies Responsible for teaching and training new staff to handle difficult service issues. Promoted to Team Leader within a month of commencing work due to exceeding KPI's and expectations set by the company Responsible for managing and guiding 20 members of the team Took over escalation calls for team members Provided services for over 100 customers daily via phone calls and emails Independently managed and recorded customer payments from various partner companies Responsible for teaching and training new staff to handle difficult service issues.



ZEN Gaming Lounge

• Australia
• Entertainment Providers
• 1 - 100 Employee

• Marketing Manager

  • 2016 - 2019

  Provided successful paid marketing plans and campaigns on social platform such as Facebook, Twitter, Instagram and Discord to attract new customers Independently provided technical support for 70+ gaming computers Efficiently answered phone calls whilst running front of house and emails Trusted to train and mentor new staff on arrival Responsible for driving esports and ran in person and online tournaments for multiple large esports titles ranging from 20 to 100 competitors. Provided successful paid marketing plans and campaigns on social platform such as Facebook, Twitter, Instagram and Discord to attract new customers Independently provided technical support for 70+ gaming computers Efficiently answered phone calls whilst running front of house and emails Trusted to train and mentor new staff on arrival Responsible for driving esports and ran in person and online tournaments for multiple large esports titles ranging from 20 to 100 competitors.



EnterTRAIN Interactive Pty Ltd

• E-Learning Providers

• Data Entry Clerk

  • 2013 - 2015

  Sorted majority records and entered correctly into the database due to high efficiency Trusted to manage the server by organising libraries and documents Responsible for testing new education/training programs before deployment Confident multitasking between reception and administrative duties. Sorted majority records and entered correctly into the database due to high efficiency Trusted to manage the server by organising libraries and documents Responsible for testing new education/training programs before deployment Confident multitasking between reception and administrative duties.