Experience

California Department of Social Services

• United States
• Government Administration
• 700 & Above Employee

• Associate Government Program Analyst

  • Jun 2022 - Present

• Staff Services Analyst

  • Oct 2015 - Jun 2022

  Continuing Care Licensing, Home Care Services Bureau



La-Z-Boy

• Furnishings Consultant

  • Aug 2015 - Sep 2015



Unisun Solar, Incorporated

• Energy Advisor

  • May 2015 - Jul 2015

  Qualify homeowners for a Power Purchase Agreement with the use of solar energy on PG&E's Net Energy Metering program. Describe solar energy and equipment specifications. Analyze options for customer to either Lease equipment at no cost or finance through a Property Assessed Clean Energy (PACE) program. Presentation of Customer Proposal with custom solar array and cost-benefit analysis. Review Site Survey details for installation requirements and the installation process. Create rapport by being curious, personable, and caring. Ask questions to satisfy the customer's real needs and present solutions. Listen actively and keep an open mind. Have the customer agree to commitment and a decision to move the process forward. Maintain a sense of gratitude to instill confidence in decision-making. Show less



Mondavi Center

• United States
• Performing Arts
• 1 - 100 Employee

• Ticket Office Supervisor

  • Oct 2010 - May 2015

  Personnel and operations. Coordinate business needs with development, marketing, production, and finance. Ensure donor requests are followed through, marketing information is accurate, coordinate staff to respond to the public, audience service demands are met and solve complaints, and generate sales reports to recharge event revenue. Schedule staff with varied availability; forecast payroll to project peak periods. Develop a quantitative method for staff selection and training. Maintain employee manual. Provide training on cash handling, security, and credit card compliance. Responsible for identifying, researching and resolving problems within established policies and procedures. Perform deposits, provide documentation to Internal Control, and reconcile transaction history. Familiar with stakeholders to anticipate needs and relate to interests. Advanced verbal and writing skill to communicate professionally. Maintain records and analyze scenarios to alleviate misunderstandings and disputes. Policy exceptions as necessary to keep situations from escalating and retain future business. Database management for accurate trends extractions. Organization for simultaneous demands and competing priorities. Show less

• Administrative Assistant

  • Oct 2009 - Oct 2010

  Independently and cohesively perform administrative duties. Provide constituent relations to patrons with point of sale and financial information software. Investigate, analyze, and resolve public inquiry and third-tier complaints swiftly with clarity and tact. Interpret and enforce policy and procedure, contracts, business operations, accounting practices, service standards, and Payment Card Industry (PCI) compliance. Handle and reconcile cash and credit card data. Make recommendations regarding the effectiveness of sales and service goals. Prepare correspondence and invoices, manage vendor accounts. Extract and organize sales and trend data. Prioritize and oversee tasks performed by career and student staff. Develop training methods and operational procedures. Configure computer software and office equipment, and troubleshoot technical issues. Experience with Tessitura Network, Kuali Financial Information System, Microsoft Office, and internet-based software to complete professional assignments. Show less

• Senior Clerk Ticket Agent

  • Dec 2002 - Sep 2009

  Provide ticketing services and constituent relations to patrons of performing arts and cultural programming. Develop cooperative and professional working relationships. Represent company policy and respond to public inquiry swiftly with clarity and tact. Investigate, analyze, and problem-solve incidents within the constraints of available resources. Configure computer software and office equipment, and troubleshoot technical issues. Manage vendor purchase orders, invoices, and balance payment with vendor accounts. Process department fiscal transfers with UC Davis Financial Information System. Prioritize work in a fast-paced, shared environment with regular interruptions and multiple deadlines. Show less