Norman Justicia, CPRW
Talent Acquisition Partner at Workato- Claim this Profile
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Bio
Robin Gill, LSBB, MBA
I am very pleased with Norman's update of my resume and LinkedIn profile. I delayed returning my material back to him after our initial call. Norman was patient, understanding and very helpful even with my delay. After posting his updates, I immediately received interest, interviews and a job offer. I will definitely use Norman's services again when changes are needed. Thank you Norman for your service. Your help is greatly appreciated!
William Jacobs
I requested assistance with my resume through LinkedIn, Norman contacted me. After a phone conversation I decided to have him do my resume professionally. I have served in the United States Army for 20 years, so I have not had to have a resume during that time. I'm transitioning now, and wanted some help from someone with experience. I provided Norman with several of my evaluations and details about my job in the Army. He did an outstanding job converting that information into something that a civilian can easily understand since we tend to have our own language in the military. Norman did a great job with what I would consider a tough resume to write, I highly recommend Norman if you are looking for professional resume help. His price was very fair for the product he returned to me.
William Doss
I recently retained Norman to update my resume, restructure my LinkedIn content, and design a new cover letter. Norman’s work product was better than anticipated, prompt, affordable, and his communication was efficient with clearly outlined timelines and expectations. I am extremely satisfied with Norman’s work and would highly recommend him to anyone seeking to update their resume or CV. William Doss
Robin Gill, LSBB, MBA
I am very pleased with Norman's update of my resume and LinkedIn profile. I delayed returning my material back to him after our initial call. Norman was patient, understanding and very helpful even with my delay. After posting his updates, I immediately received interest, interviews and a job offer. I will definitely use Norman's services again when changes are needed. Thank you Norman for your service. Your help is greatly appreciated!
William Jacobs
I requested assistance with my resume through LinkedIn, Norman contacted me. After a phone conversation I decided to have him do my resume professionally. I have served in the United States Army for 20 years, so I have not had to have a resume during that time. I'm transitioning now, and wanted some help from someone with experience. I provided Norman with several of my evaluations and details about my job in the Army. He did an outstanding job converting that information into something that a civilian can easily understand since we tend to have our own language in the military. Norman did a great job with what I would consider a tough resume to write, I highly recommend Norman if you are looking for professional resume help. His price was very fair for the product he returned to me.
William Doss
I recently retained Norman to update my resume, restructure my LinkedIn content, and design a new cover letter. Norman’s work product was better than anticipated, prompt, affordable, and his communication was efficient with clearly outlined timelines and expectations. I am extremely satisfied with Norman’s work and would highly recommend him to anyone seeking to update their resume or CV. William Doss
Robin Gill, LSBB, MBA
I am very pleased with Norman's update of my resume and LinkedIn profile. I delayed returning my material back to him after our initial call. Norman was patient, understanding and very helpful even with my delay. After posting his updates, I immediately received interest, interviews and a job offer. I will definitely use Norman's services again when changes are needed. Thank you Norman for your service. Your help is greatly appreciated!
William Jacobs
I requested assistance with my resume through LinkedIn, Norman contacted me. After a phone conversation I decided to have him do my resume professionally. I have served in the United States Army for 20 years, so I have not had to have a resume during that time. I'm transitioning now, and wanted some help from someone with experience. I provided Norman with several of my evaluations and details about my job in the Army. He did an outstanding job converting that information into something that a civilian can easily understand since we tend to have our own language in the military. Norman did a great job with what I would consider a tough resume to write, I highly recommend Norman if you are looking for professional resume help. His price was very fair for the product he returned to me.
William Doss
I recently retained Norman to update my resume, restructure my LinkedIn content, and design a new cover letter. Norman’s work product was better than anticipated, prompt, affordable, and his communication was efficient with clearly outlined timelines and expectations. I am extremely satisfied with Norman’s work and would highly recommend him to anyone seeking to update their resume or CV. William Doss
Robin Gill, LSBB, MBA
I am very pleased with Norman's update of my resume and LinkedIn profile. I delayed returning my material back to him after our initial call. Norman was patient, understanding and very helpful even with my delay. After posting his updates, I immediately received interest, interviews and a job offer. I will definitely use Norman's services again when changes are needed. Thank you Norman for your service. Your help is greatly appreciated!
William Jacobs
I requested assistance with my resume through LinkedIn, Norman contacted me. After a phone conversation I decided to have him do my resume professionally. I have served in the United States Army for 20 years, so I have not had to have a resume during that time. I'm transitioning now, and wanted some help from someone with experience. I provided Norman with several of my evaluations and details about my job in the Army. He did an outstanding job converting that information into something that a civilian can easily understand since we tend to have our own language in the military. Norman did a great job with what I would consider a tough resume to write, I highly recommend Norman if you are looking for professional resume help. His price was very fair for the product he returned to me.
William Doss
I recently retained Norman to update my resume, restructure my LinkedIn content, and design a new cover letter. Norman’s work product was better than anticipated, prompt, affordable, and his communication was efficient with clearly outlined timelines and expectations. I am extremely satisfied with Norman’s work and would highly recommend him to anyone seeking to update their resume or CV. William Doss
Credentials
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Automation Pro I Certificate
WorkatoMay, 2022- Nov, 2024 -
Automation Pro II Certificate
WorkatoMay, 2022- Nov, 2024 -
Certified Scrum Professional (CSP)
Scrum.orgJul, 2021- Nov, 2024 -
Certified Professional Resumé Writer
Professional Association of Résumé Writers and Career CoachesJan, 2019- Nov, 2024 -
Jodi Glickman on Pitching Yourself
LinkedInDec, 2018- Nov, 2024
Experience
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Workato
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United States
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Software Development
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700 & Above Employee
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Talent Acquisition Partner
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Feb 2022 - Present
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Umbrella Career Solutions
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United States
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Professional Training and Coaching
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1 - 100 Employee
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Certified Resume Writer (CPRW) | Career Coach
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Oct 2018 - Present
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DAVE School
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United States
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Higher Education
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1 - 100 Employee
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Director of Career Services
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Sep 2016 - Aug 2018
Key Accountabilities ● Responsible for guiding daily activities of Career Coordinators to drive outcomes aligned with Career Services goals; supported development of solid relationships between employers and CS staff while managing $60K travel budget ● Developed/maintained good working relationships with local media, community leaders/organizations, and local government officials; promoted community involvement and generated support for recruitment efforts ● Participated in leadership meetings to ensure compliance with new accreditation standards (ACISC to MSCHE swap) Key Accomplishments ● Accepted challenge to lead lowest ranking campus in Florida Technical College family (The DAVE School) and transformed unit into top performer regarding placements/validations; only team to achieve 100% validations ● Achieved 33% increase in 4 months after inheriting 29% placement rate; delivered 11% YoY boost to placement rates for following academic cohort (73% total), ranking 1st place amongst all 6 FTC campuses Show less
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EduK Group
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Puerto Rico
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Education Administration Programs
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1 - 100 Employee
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Career Services Specialist - NACElink System Admin
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Jun 2015 - Sep 2016
Key Accountabilities ● Responsible for implementing and managing CRM system for 12,000 students and 6 campuses in Puerto Rico ● Managed $40K in travel expenses and $40K in CRM (CSM) systems ● Created paperless environment for all Career Services offices and analyzed data/workplace trends from BI dashboards to identify future needs and possible markets for graduates ● Interviewed/recruited staff, updated employee manual/CS Documentation, and provided new hire training ● Audited business units to ensure all graduate files fulfilled accreditation and institutional requirements; led all training related to CS systems, including DocuSign deployment and NACElink UI ● Bolstered relationships w/ employers and departmental leaders to develop strategies that improve CS outcomes Key Accomplishments ● Promoted from Career Services Coordinator to facilitate online business model and champion new technology deployments, increasing access to service offerings; launched NACElink and delivered CRM training to 40+ members ● Vital contributor to digital process automation for Registrars, Bursars, Admissions, and Financial Aid Show less
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NUC University
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Puerto Rico
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Higher Education
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500 - 600 Employee
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Career Services Coordinator
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May 2013 - Jun 2015
Key Accountabilities● Partnered with Career Services experts to enact major updates to SOPs, create resource center, and synthesize BI/trend data to support recommendations for future business activities or projects● Mapped all existing processes and created new methods to service remote students with new online modality● Established all online procedures and analyzed technologies to support scalability of operationsKey Accomplishments● Identified risks and improvement needs for certain programs; partnered with industry-specific employers to increase job opportunities and improve program performance● Maintained minimum placement average and increased placement rate throughout tenure● Enabled access to Disney College Program for all Online Division students, serving as only campus in entire EduK Group system with ability to enroll students in exchange programs with all Disney branded theme parks Show less
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Quality Assurance & Transcript Officer
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May 2012 - May 2013
Key Accountabilities● Reviewed documentation to ensure student file completion, identified diploma mills, and initiated due process for registrations; completed enrollment and withdrawal requests from students or admissions representatives● Acquired 20+ transcripts and traveled over 800 miles per week in search of documents that supported enrollment of students with limited transportation, increasing admissions numbers, and reaching desired start goalsKey Accomplishments● Transitioned from admissions team leader to Registrar QA after identifying methods to increase enrollment by 18% per start; served as SME for all transcript/waiver related issues for online admissions department (largest unit)● Managed all foreign student documentation and validation with US certified agencies Show less
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Admissions Officer
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Feb 2012 - May 2012
Highlights:● Consistently exceeded quotas and objectives● 80% activation rate
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Red Ventures
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United States
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Technology, Information and Internet
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700 & Above Employee
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Team Leader
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May 2010 - May 2011
Highlights:● Developed/motivated team of 40 representatives; consistently exceeded daily/weekly goals● Assisted call center management with establishing/executing strategies to incentivize agents and raise performance levels; managed monthly gift card incentive program and achieved boost in sales/revenue● Coached underperforming agents to reach top performance using metrics and performance plans
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Sales Representative
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Jan 2010 - May 2010
Highlights:● Served in experimental project as part of team trained in 2 different campaigns simultaneously, switching between products depending on call volume; completed pilot phase and assisted leadership with official "dual" team launch, which significantly decreased agent idle time and maximized use of resources● x2 winner of Top Performance monthly bonus; promoted to floor lead
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Community
