Experience

realworld one

• Germany
• Software Development
• 200 - 300 Employee

• Senior Producer

  • Jan 2022 - Present

  Frankfurt am Main, Hesse, Germany



Crytek

• Germany
• Computer Games
• 400 - 500 Employee

• Live Producer / Project Manager (HUNT: Showdown)

  • Feb 2017 - Dec 2021

  Frankfurt Am Main Area, Germany Passionate Live Producer of HUNT: Showdown, bounty hunting multiplayer online FPS video game available on the Steam platform (https://store.steampowered.com/app/594650/Hunt_Showdown/). In addition to the Live Producer responsibilities (identify and drive the resolution of the live service issues, deliver the new updates to the players within the agreed timeline), I am also managing the HUNT: Showdown programming team (20+ professionals). The management responsibilities include: • Project… Show more Passionate Live Producer of HUNT: Showdown, bounty hunting multiplayer online FPS video game available on the Steam platform (https://store.steampowered.com/app/594650/Hunt_Showdown/). In addition to the Live Producer responsibilities (identify and drive the resolution of the live service issues, deliver the new updates to the players within the agreed timeline), I am also managing the HUNT: Showdown programming team (20+ professionals). The management responsibilities include: • Project Management: Responsible to plan and execute with a delivery-oriented mindset. Maintenance of the product backlog (refinement). Review and optimize workflows; implement best practices for continuous deliveries. • Team Leadership: Lead programming team (20+ individuals) of various disciplines (backend, frontend, game & engine programming). Responsible for the recruitment & development of team members. • Profiling & Quality Testing: Assist performance profiling (network, cpu and gpu) using custom tools and final quality testing of the product. • Reporting: Prepare and present reports to executive management and to the team. • Live Service: Ensure continuous availability and fast resolution of live issues by performing troubleshooting and coordinating between network operations and game developers.

• Live Producer (Warface)

  • Jan 2014 - Feb 2017

  Frankfurt Am Main Area, Germany After an internal restructuring, I was given the opportunity to be Live Producer on Crytek video game Warface (online multiplayer FPS) for the European and North American market. The video game is developed by Crytek Kiyv Studio. The responsibilities included but were not limited to: • Identification of Live Service issues and drive the resolution throughout the full lifecycle • Set goal and objectives and work with the development Studio to define the next priorities for the… Show more After an internal restructuring, I was given the opportunity to be Live Producer on Crytek video game Warface (online multiplayer FPS) for the European and North American market. The video game is developed by Crytek Kiyv Studio. The responsibilities included but were not limited to: • Identification of Live Service issues and drive the resolution throughout the full lifecycle • Set goal and objectives and work with the development Studio to define the next priorities for the project • Point of contact for our third-party vendors (Localization, anti-cheat, Business Intelligence) and establishing Statement of Work (SoW) and Master Service Agreements (MSA) • Manager of the Community Managers (4 professionals covering the following Communities: English, French, German & Polish): defining goals and events targeted for these communities and • Spokesperson on the project

• Technical Support Representative (GFACE & Warface)

  • Mar 2013 - Jan 2014

  Frankfurt Am Main Area, Germany I was hired at Crytek as a Technical Support Representative, the responsibilities included: • Resolve players/customer issues in a timely manner and with player/customer satisfaction • Liaise with the developers and other internal resources to help identifying issues and resolving them • Defining and documenting processes and workflows for ongoing improvement



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer and Backup Team Manager

  • Jan 2012 - Feb 2013

  Leixlip, Ireland My position allowed me to have professional knowledge of a wide range of Microsoft products and Microsoft Office365 web based cloud services support. I also was recognized as a key member of the team and was promoted as a backup team manager. Involved in many projects with business achievements results: increase and stability of the customer satisfaction and reduced caseload.



Cpl Technology Contractor Solutions

• Ireland
• Staffing and Recruiting
• 1 - 100 Employee

• Technical Coach for Hewlett-Packard

  • Jun 2011 - Jan 2012

  Leixlip, Ireland I started as a first level agent position but got promoted to a technical coach position after 2 months thanks to my technical knowledge, proactivity and people management skills. I then had the challenge to manage a desk of 90 agents from different nationalities for a pool of 3 technical coaches. I was recognized as a valuable asset and had an impact on meeting the SLAs and Service objectives.