Experience

Road Scholar

• United States
• Travel Arrangements
• 300 - 400 Employee

• Contact Center Travel Representative

  • Apr 2022 - Dec 2022

  -Manage large amounts of inbound and outbound calls on a regular basis. -Answer participant questions thoroughly utilizing company resources, research skills, and personal experience. -Navigate conflicts efficiently, effectively, and creatively in order to ensure participant satisfaction and retain participant loyalty. -Book clients into travel packages, sell travel insurance, and communicate company policies clearly and concisely. -Consistently meet and exceed monthly company sales… Show more -Manage large amounts of inbound and outbound calls on a regular basis. -Answer participant questions thoroughly utilizing company resources, research skills, and personal experience. -Navigate conflicts efficiently, effectively, and creatively in order to ensure participant satisfaction and retain participant loyalty. -Book clients into travel packages, sell travel insurance, and communicate company policies clearly and concisely. -Consistently meet and exceed monthly company sales goals for inbound call center representatives. -Assist Digital Team with responding to participant emails. Show less -Manage large amounts of inbound and outbound calls on a regular basis. -Answer participant questions thoroughly utilizing company resources, research skills, and personal experience. -Navigate conflicts efficiently, effectively, and creatively in order to ensure participant satisfaction and retain participant loyalty. -Book clients into travel packages, sell travel insurance, and communicate company policies clearly and concisely. -Consistently meet and exceed monthly company sales… Show more -Manage large amounts of inbound and outbound calls on a regular basis. -Answer participant questions thoroughly utilizing company resources, research skills, and personal experience. -Navigate conflicts efficiently, effectively, and creatively in order to ensure participant satisfaction and retain participant loyalty. -Book clients into travel packages, sell travel insurance, and communicate company policies clearly and concisely. -Consistently meet and exceed monthly company sales goals for inbound call center representatives. -Assist Digital Team with responding to participant emails. Show less



Propel Foundation, Inc. (mostly volunteer work)

• Lawrence, KS

• Director's Assistant

  • Mar 2021 - Jul 2021

  -Develop a social media strategy and prepare social media content. -Research new, innovative approaches to grant writing/fundraising. -Edit website content, media materials, and any other public-facing subject matter. -Communicate with colleagues in Uganda, Africa, and brainstorm solutions for ongoing problems within the local community the foundation supports. -Develop a social media strategy and prepare social media content. -Research new, innovative approaches to grant writing/fundraising. -Edit website content, media materials, and any other public-facing subject matter. -Communicate with colleagues in Uganda, Africa, and brainstorm solutions for ongoing problems within the local community the foundation supports.



Travel Leaders Group

• United States
• Travel Arrangements
• 200 - 300 Employee

• Travel Agent

  • May 2018 - Oct 2020

  -Communicate with clients about desired travel experiences, research necessary vendors and destinations, and create custom travel programs. -Book destinations, vendors, airlines, and tour operators to ensure client satisfaction. -Personally escort travel programs of 10 to 200 people and handle any client or logistical problems. -Single-handedly manage entire Group Department of 30+ groups annually. -Sell travel insurance, process payments, and manage accounting for all Group… Show more -Communicate with clients about desired travel experiences, research necessary vendors and destinations, and create custom travel programs. -Book destinations, vendors, airlines, and tour operators to ensure client satisfaction. -Personally escort travel programs of 10 to 200 people and handle any client or logistical problems. -Single-handedly manage entire Group Department of 30+ groups annually. -Sell travel insurance, process payments, and manage accounting for all Group Department clients. Show less -Communicate with clients about desired travel experiences, research necessary vendors and destinations, and create custom travel programs. -Book destinations, vendors, airlines, and tour operators to ensure client satisfaction. -Personally escort travel programs of 10 to 200 people and handle any client or logistical problems. -Single-handedly manage entire Group Department of 30+ groups annually. -Sell travel insurance, process payments, and manage accounting for all Group… Show more -Communicate with clients about desired travel experiences, research necessary vendors and destinations, and create custom travel programs. -Book destinations, vendors, airlines, and tour operators to ensure client satisfaction. -Personally escort travel programs of 10 to 200 people and handle any client or logistical problems. -Single-handedly manage entire Group Department of 30+ groups annually. -Sell travel insurance, process payments, and manage accounting for all Group Department clients. Show less



Lora L. Durst, O.D., L.L.C.

• Topeka, KS

• Optometric Assistant

  • Aug 2014 - Jan 2018

  -Complete patient pre-testing, assist with patient intake and case history forms, conduct specialized testing, and prepare patients for physician consult. -Preparation, inspection, and submission of insurance claims; assist with claim denial resolution. -Ensure patient experience exceeds expectations. -Perform clerical duties including answering phone calls and handling medical records. -Complete patient pre-testing, assist with patient intake and case history forms, conduct specialized testing, and prepare patients for physician consult. -Preparation, inspection, and submission of insurance claims; assist with claim denial resolution. -Ensure patient experience exceeds expectations. -Perform clerical duties including answering phone calls and handling medical records.



Country Harvest Apple Market

• Valley Falls, KS

• Manager

  • May 2011 - Aug 2014

  -Provide exceptional customer service; resolve customer complaints regarding sales and service. -Plan and direct staffing, staff training, and performance evaluations. -Inventory pricing and ordering; prepare and process commercial custom orders. -Perform cashier duties, drawer balancing, stocking, and bagging. -Provide exceptional customer service; resolve customer complaints regarding sales and service. -Plan and direct staffing, staff training, and performance evaluations. -Inventory pricing and ordering; prepare and process commercial custom orders. -Perform cashier duties, drawer balancing, stocking, and bagging.