Director, Volunteer Halton

• May 2021 - Present

Working as part of the leadership team at Community Development Halton helping community and nonprofit organizations in Halton Region grow and thrive. Working as part of the leadership team at Community Development Halton helping community and nonprofit organizations in Halton Region grow and thrive.

Engagement Assistant

• Jan 2021 - Mar 2021

-Engage with diverse, non-profit volunteer leaders, evaluating their volunteer program needs and sharing Volunteer Toronto resources to help non-profits adapt during the Covid-19 pandemic. -Assist with data collection and research to record and track insights learned during engagement calls -Contribute to the creation and/or refinement of shareable resources beneficial to non-profits during the Covid-19 pandemic -Co-author of Subscriber Engagement Report; team lead on revisions to internal VT resources - Engagement Playbook and Subscriber Solutions Quick Resource Show less

Volunteer Recruitment, Engagement and Community Partnerships Specialist

• Aug 2020 - Nov 2020

Nanny Angel Network (NAN) provides free, specialized in-home relief childcare to mothers with cancer and their families. In this role I worked with a team dedicated to contributing to a future where no mother will have to choose between her children and her health and where children will be supported throughout their mother's illness.  Recruited, screened and trained new volunteers, ensuring compliance with all required supporting documentation  Managed data-clean up following transfer of volunteer data from in-house system to Better Impact  In collaboration with the team, tested and launched new on-line volunteer training program (LMS) Show less

Senior Coordinator, Volunteer Engagement

• Mar 2019 - Aug 2020

Responsible for the recruitment, onboarding and stewardship of leadership volunteers supporting the communities of Durham Region, Peterborough and District, as well as South York Region.Increased volunteer of volunteer applications received by 168% from 2018 - 2020.Rebuilt Relay For Life Durham Region and Relay For Life Markham Committees Introduced best practices for engagement with leadership and episodic volunteers supporting signature events and seasonal campaigns.

Volunteer Engagement Coordinator

• Jun 2018 - Mar 2019

Manager, Volunteer Program & Human Resources

• Jan 2014 - Jun 2018

With the integration of Dixon Hall and Mid-Toronto Community Services as Dixon Hall Neighbourhood Services, my role expands to that of Manager, Volunteer Program and Human Resources. Responsible for the recruitment, training, orientation, and on-going engagement of 1,500+ corporate and communit volunteers (including placement students) across all agency divisions.Lead staff member responsible for planning and executing all volunteer recognition events, volunteer meetings, and training sessions, including creating all communication materials such as annoucements, presentation slides, and scripts.Management of direct-report staff responsible for day-to-day volunteer and human resource tasks and special projects.Instrumental in building partnerships with corporations, post-secondary institutions, and community groups to meet volunteer needs of the agency.Provide training and on-going support to staff on best practices when working with volunteers by promoting positive relationships and assisting them to manage volunteers effectively in their program(s).Creative lead in creating training videos for volunteers in Dixon Hall's Seniors Services division, including writing the scripts, screening volunteer and client participants, and working closely with the videographer and production team. Show less

Manager, Volunteer Services and Human Resources

• Jan 2014 - Jun 2018

Interim Director, Human Resources

• Jan 2017 - May 2017

Responsible for the oversight and management of HR activities at Dixon Hall Neighbourhood Services. Providing training and management of two Administrative Coordinator direct reports. Continuing to also provide management and front-line services to volunteers and programs utlizing volunteers at the agency.

Volunteer Coordinator & Seniors Helping Seniors Medical Escort Program Coordinator

• Jun 2012 - Dec 2013

Responsible for all aspects of the agency's volunteer program including recruitment, training, risk management, retention and recognition. Support over 1200 corporate and community volunteers over 13 different programs such as Meals-on-Wheels, Community Outreach, and Telephone Reassurance. Contributions include development and delivery of volunteer orientation and safety training, volunteer policy and procedure manuals and training of staff in management of volunteers. Responsible for all aspects of the agency's volunteer program including recruitment, training, risk management, retention and recognition. Support over 1200 corporate and community volunteers over 13 different programs such as Meals-on-Wheels, Community Outreach, and Telephone Reassurance. Contributions include development and delivery of volunteer orientation and safety training, volunteer policy and procedure manuals and training of staff in management of volunteers.

Marketing, Fundraising & Administrative Consultant

• Jan 2007 - Jul 2013

Responsible for development and distribution of all marketing materials for program including information brochures, Annual Report, newsletters and all e-format materials. Secured CRA Charitable status for organization Volunteer recruitment and management, including screening and interviewing volunteers to work with program participants. Secured organization as a United Way Durham Region recognized agency Prospect research, creation of proposals and follow up for fundraising needs of the organization Work with web master in up-dating and maintaining website Statistical reporting for internal and public consumption Management of outreach activities to local community Establishment of partnerships with like-minded and community social service organizations Show less

Independent Jeweler

• Jan 1994 - Jul 2013

Direct-sales, customer service driven business Responsible for GST, PST set-up and filing according to government schedule Increase new client base by 2% each year; maintain on-going relationship with established clientele Negotiated POS rate with American Express at 0.5% lower than average rate offered to small business owners Honoured by Company with 10-year Achievement Award in June 2004 Direct-sales, customer service driven business Responsible for GST, PST set-up and filing according to government schedule Increase new client base by 2% each year; maintain on-going relationship with established clientele Negotiated POS rate with American Express at 0.5% lower than average rate offered to small business owners Honoured by Company with 10-year Achievement Award in June 2004

Volunteer Coordinator

• Sep 2009 - Jun 2012

Responsible for the recruitment, training, orientation and on-going engagement of 1000+ volunteers across all aspects of the organization. Creative team member of the Adopt-A-Day fundraising program. Development of training manuals, workshops, and presentations as well as the policies and procedures for all volunteer positions. Share web master duties with Director of Development. Assist with marketing and fund development projects and tasks as required Management of three direct-report Admin Support volunteers assisting with database entry, volunteer recruitment, and administrative tasks. Editor of bi-monthly e-newsletter Show less

Fund Development Lead

• Mar 2009 - Jan 2010

The Harshman Fellowships Society provides post-graduate students with funding to complete their research. The Society focuses on supporting Canadian students undergoing studies in Canada and abroad. As Fund Development Lead, I assisted in the development of a funding strategy and action plan. Also created targeted direct mail programs. The Harshman Fellowships Society provides post-graduate students with funding to complete their research. The Society focuses on supporting Canadian students undergoing studies in Canada and abroad. As Fund Development Lead, I assisted in the development of a funding strategy and action plan. Also created targeted direct mail programs.

Fund Development Manager

• Jun 2008 - Sep 2009

Responsible for building relationships with individual, corporate and foundation funders as well as grant writing and direct mail responsibilities. Write and distribute copy for letters, website, and press releases. Assist Curator and Program Director in securing and training volunteers. Implementation of stewardship program for donors and supporters. Responsible for building relationships with individual, corporate and foundation funders as well as grant writing and direct mail responsibilities. Write and distribute copy for letters, website, and press releases. Assist Curator and Program Director in securing and training volunteers. Implementation of stewardship program for donors and supporters.

Business Development Officer & Volunteer Manager

• Sep 2003 - Feb 2009

Member of team that prepared an Ontario Trillium Foundation grant resulting in funding of over $350,000 for IT Project (HealthNet) Organized 20th Anniversary event celebrating Hope Air's 50,000 flights in 2006 Management of 35 direct report Client Support volunteers including recruitment, training, advancement and recognition of same; maintained less than 10% turnover per year. Creation of training manual for Client Support and special event volunteers. Managed in-house direct mail fundraising program "Adopt-A-Flight". Part of creative team responsible for the re-design of agency website; assumed role of in-house web maser upon launch of new website. Responsible for maintaining accurate records of charitable donors and donations for receipting and auditing purposes Show less

Executive Assistant

• 2002 - 2003

Administrative Coordinator of 8th Annual Justin Eves Foundation Golf Tournament, the organization's major fundraiser with net revenues of over $100,000 Organized and hosted an Open House for over 70 invited guests, including the Premier of Ontario, to launch the new branding of the Justin Eves Foundation Developed text and creative lay-out for Foundation marketing and promotional materials - brochures, website and mailing Developed and implemented application process for distribution of bursary awards for qualified students resulting in an increase of 10% of successful applicants as compared to previous years Show less

Administrative Assistant

• Jan 2000 - Jan 2002

Increased the number of enrollments for student memberships by 30% Assisted with planning and administration of annual conference, including preparing delegate information, conference brochures and information packages Worked with the Education Director to identify and recruit key health record professionals to compose questions for national certification examination Increased the number of enrollments for student memberships by 30% Assisted with planning and administration of annual conference, including preparing delegate information, conference brochures and information packages Worked with the Education Director to identify and recruit key health record professionals to compose questions for national certification examination

Various Progressive Positions

• Jan 1989 - Jan 2000

Various progressive positions Successfully progressed with increasing responsibilities, including decision-making and project management, in the Street Service/Customer Attachment department Customer Satisfaction Project Co-Team Leader; project involved the creation and execution of a customer satisfaction survey, tabulating results and preparing final report and presentation for Senior Management Team Requested by management to assist with preparation of reports and materials for legal action suit against The Borough of East York Team member for the design, testing and training of a work-load management system for distribution of new service installations to approved contractors; key user of system for department Show less