Jennifer Howard

Access Control Specialist at Falken Industries, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Kallithéa, Attiki, Greece, GR

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Credentials

  • Lean Six Sigma Yellow Belt (ICYB)
    United States Marine Corps
    Aug, 2021
    - Oct, 2024

Experience

  • Falken Industries, LLC
    • United States
    • Security and Investigations
    • 1 - 100 Employee
    • Access Control Specialist
      • Jun 2023 - Present

      --Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities. --Guided periodic property safety inspections and oversaw remedial action for potential hazards. --Wrote detailed reports of all security breaches and investigations. --Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities. --Guided periodic property safety inspections and oversaw remedial action for potential hazards. --Wrote detailed reports of all security breaches and investigations.

  • United States Marine Corps
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Operations Manager
      • Aug 2021 - Sep 2022

      Oversaw daily operations with a focus on optimizing mission readiness and successAnalyzed data on personnel, equipment, and supplies to make informed decisions on resource allocation and logistical needsAchieved business development opportunities by meeting with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties Utilized data analytics tools such as Excel and Tableau to create visualizations and dashboards to track key metrics and KPIs Collaborated with team members and higher-level leadership to make data-driven decisions to achieve mission objectivesAnalyzed data on personnel, equipment, and supplies to make informed decisions on resource allocation and logistical needs Utilized data analytics tools such as Excel and SQL to create queries and reports to track inventory levels and logistics data Show less

    • Customer Experience Manager
      • Sep 2019 - Aug 2021

      Oversaw the development and implementation of customer experience strategies to improve customer satisfaction and retention rates Designated to manage customer experience through excellent customer service and support with responsibilities of assisting them through Zendesk, emails, live chat, and phone.Analyzed customer feedback data and developed action plans to address areas for improvement Improved customer experience and optimize customer journey via engaging in expert business writing skills utilized to write, edit and proofread virtual help center articlesConducted regular training sessions for customer-facing staff to ensure high levels of customer serviceCollaborated with higher-level leadership to develop policies and procedures to improve customer experience across the unit Show less

    • Administrative Manager
      • Aug 2017 - Aug 2019

      Coordinated the daily operations of the administrative department and staff members.Planned, scheduled, and promote office events, including meetings, conferences, orientations, in training sessions.Collected and organized data using Microsoft Excel and created visualization dashboards using Power BI for meetings.Supervised special projects and track progress toward company goals.Aligned the organization for growth by developing, reviewing, and improving administrative systems, policies, and procedures, in addition to training and evaluating employees while taking corrective actions when essential.Accelerated growth in collaboration with the accounting and management teams to set budgets, monitor spending, and process other expenses. Show less

    • Chief Dispatcher
      • Oct 2015 - Jul 2017

      Schedule drivers to meet freight deliveries and collect shipments/packages.Communicated with clients on freight details, delivery, pickup times, and special handling requests.Planned predetermined routes and encourage route changes when needed.Prepared dispatched documents and generated freight bills/invoices.Maintained records of dispatch calls, driver routes, route changes, delivery, and pickup times.Enforced compliance with transportation regulations and laws. Reviewed drivers logs, including dispatched calls and arrival times.Monitored truck repairs and maintenance schedulesEnsured proper stocking of office with necessary supplies and proper maintenance and functioning of all equipment.Logged customer shipping schedules and complaints Show less

    • Logistics Operations Specialist
      • Oct 2013 - Sep 2015

      Tasked with transporting goods, hazmat materials, and explosive materials over land to and from warehouses. Inspected vehicles for safety issues comma mechanical items comma and conducted preventative maintenance. Planned routes and met all delivery schedules. Documented work and rest periods, as well as miles spent driving and retained fuel/toll receipts. Compiled with all truck driving rules and regulations, in addition to company policies/ procedures. Maneuvered trucks into loading and unloading positions, reported defects, accidents, and violations, in addition to collecting and verifying delivery instructions. Show less

Education

  • IT Career Labs
    N/A, Data Analytics
    2023 - 2032
  • American InterContinental University
    Bachelor of Applied Science - BASc, Software analysis and Development
    2020 - 2025

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