Business Analyst

• May 2022 - Present

► Product Delivery ► Business Optimisation ► Product Delivery ► Business Optimisation

Senior Analyst

• Sep 2018 - Apr 2022

Intercontinental Exchange (ICE) is a Fortune Global 500 company known for being a world leader in the global financial industry. It is the owner of multiple industry-leading entities such as the New York Stock Exchange (NYSE), London Inter-Bank Offered Rate (ICE LIBOR), S&P Securities Evaluation (SPSE), ICE Clear Europe, etc. ► Extensive experience in conducting in-depth analyses at different levels, including micro-level analysis of individual fixed income data attributes, as well as higher business-level analysis related to system processes and workflow improvements.► Actively involved in the implementation of new automation feeds, as well as in the analysis of user testing results. ► Identified data quality issues related to both human errors and system errors, and initiated workflow or technical changes to improve accuracy and efficiency.► Raised requests for system changes, gathered requirements, and created documentation justifying the need for change and outlining the desired future state.► Involved in the delivery of employee training, as well as in the creation of procedural runbook documentation, user guides, and glossaries to support system transformations.► Addressed client queries in a timely and accurate manner, and communicated with external stakeholders such as issuers, data vendors, underwriters, agencies, and trustees to confirm the details of specific financial data items.

Data Research Analyst

• Sep 2016 - Aug 2018

Examination Invigilator

• Mar 2016 - Aug 2016

► Invigilated the Annual Examinations at Trinity College Dublin on behalf of the university's Examination and Assessment Department.► Ensured that all examinations commenced, progressed, and concluded in an orderly and timely manner, and that all students are provided constant and effective supervision throughout examinations.

Bachelor & Masters Student

• Sep 2011 - Aug 2016

◆ M.Sc. in International Management ◆ B.A.(Hons) in Business and Economics ► Final Grade: First Class Honours (Grade I) | Distinction | GPA 4.0/4.0

President

• Aug 2015 - Aug 2016

► Chosen by public election to act as the face of the Association and to lead a team of 12 committee members in organising large-scale events for over 300 Association members. ► Ultimately responsible for all activities involved in the running of the Association, including event planning, task delegation, finances, and relationship management.

Public Relations Officer (P.R.O.)

• Aug 2014 - Jul 2015

► In charge of all communications on behalf on the Association - both formal and informal, written and verbal. ► Responsible for fostering internal interactions among members as well as external networking and relationship-building with sponsors, partners, and special guests.

Examination Supervisor

• May 2016 - Jul 2016

► Supervised many formal examinations, including the Institute of Directors (IoD Ireland). ► Demonstrated extreme attention to detail through monitoring candidates on-screen in real-time. ► Leveraged effective communication skills in interacting with and delivering instructions to candidates, as well as dealing with queries and handling technical issues. ► Supervised many formal examinations, including the Institute of Directors (IoD Ireland). ► Demonstrated extreme attention to detail through monitoring candidates on-screen in real-time. ► Leveraged effective communication skills in interacting with and delivering instructions to candidates, as well as dealing with queries and handling technical issues.