Experience

Elderberry Management

• United States
• Professional Services
• 1 - 100 Employee

• Product Manager

  • Aug 2018 - Present

  Remote • Managed the execution of a $5M contract for Medicare patients, overseeing the development of an online marketplace from launch to stabilization. • Managed product backlog and bug tickets for health care benefits company, interfacing with customer service, sales, COO, users, and payer to resolve UX/UI issues. • Led product discovery and agile development for social media company. Created Requirements Document with stakeholders, wrote user stories, and maintained product roadmap through… Show more • Managed the execution of a $5M contract for Medicare patients, overseeing the development of an online marketplace from launch to stabilization. • Managed product backlog and bug tickets for health care benefits company, interfacing with customer service, sales, COO, users, and payer to resolve UX/UI issues. • Led product discovery and agile development for social media company. Created Requirements Document with stakeholders, wrote user stories, and maintained product roadmap through successful launch resulting in referral business from client. • Designed and built product to alleviate city-wide malnutrition using qualitative and quantitative inputs from ArcGIS. Show less



Mighty Cricket

• United States
• Food & Beverages

• Founder

  • Jul 2017 - Present

  Greater St. Louis Area Mighty Cricket is disrupting the $76B protein ingredient industry through food and agtech innovations.



Kahiki Foods - CJ Foods Affiliate

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Marketing & Customer Service Manager

  • Apr 2015 - May 2017

  Columbus, Ohio Area Built digital marketing strategy for national CPG brand. Overhauled customer service department, designing unforgettable customer experiences. Strategized long-term digital growth and consumer loyalty. • Overhauled customer service messaging and protocols that resulted in 89% reduction in refunds while increasing customer satisfaction rates by 53%. • Built list of brand advocates reaching 9 million people on social media • Doubled email subscriber database from 50k to 100k •… Show more Built digital marketing strategy for national CPG brand. Overhauled customer service department, designing unforgettable customer experiences. Strategized long-term digital growth and consumer loyalty. • Overhauled customer service messaging and protocols that resulted in 89% reduction in refunds while increasing customer satisfaction rates by 53%. • Built list of brand advocates reaching 9 million people on social media • Doubled email subscriber database from 50k to 100k • Doubled Facebook follows from 9k to 18k • Produced stop-motion video campaign surpassing 500k views on social media • Created B2B newsletter working closely with VP of Sales on product positioning. Show less



Whisking Apprentice

• United States
• Wellness and Fitness Services

• Founder

  • Jan 2012 - Apr 2015

  North Carolina Developed business plan for mobile cooking school designed to meet changing customer needs. Implemented Guerilla Marketing tactics to jumpstart business. Organized farm-to-table dining events driving sales revenue to local businesses. • Acquired Fortune 500 corporate wellness clients through LinkedIn marketing • Wrote healthy cooking articles for digital and print publications • Awarded Military Entrepreneur Special Delegate by Inc. Magazine • Hosted tv cooking segment



Kollar Abernethy & Company CPAs

• Accountant

  • 2012 - 2012

  Kirksville, MO • Prepared personal and business tax returns for 60 clients • Conducted detailed tracking of stock records to develop basis for reporting gain or loss • Tutored CPAs on digital tools enabling more efficient and secure work



Iron Bank Coffee Company

• Product Manager

  • 2012 - 2012

  Columbus, Georgia Area • Conducted cost revenue analysis to build menu with sustainable prices • Created consumer taste tests to develop winning menu resulting in expansion into dinner service • Designed lunch menu featured in Southern Living for its vegetarian, vegan, paleo, and omnivore options



Kitchen Conservatory

• Chef's Assistant

  • May 2010 - Jan 2011

  • Broadened food repertoire through hands-on learning of how to prepare foods showcased in classes • Aided chefs and students during cooking classes which generated fluid operations • Brainstormed and discussed with owner ideas to improve specific classes



Save A Lot

• United States
• Wholesale Food and Beverage
• 700 & Above Employee

• Intern in Consumer Segments

  • Jun 2010 - Aug 2010

  • Analyzed produce from worldwide suppliers for quality assurance • Created spreadsheet highlighting corporate and franchise sales to better resource allocation • Instructed new employees on software system navigation to quickly acclimate them to their jobs • Developed proficiency in two software programs to retrieve data, create sales reports, and better operations