Experience

• This is my first full time role in the Information Technology industry. My responsibilities include the following: 1. Provide second level and third level support (depending on the nature of requests) on escalated workstation, telephony, and mobile related issues and requests. 2. Effectively collect information and understand the issues users are experiencing and perform diagnostic procedures to isolate and resolve the issues by keeping a log of all incidents. 3. Interact with customers and stakeholders via telephone, e-mail, and zoom meetings to provide technical support. 4. Manage the eBay IT onboarding method for new hires for the local team members and organizing equipment return and organise scheduled e-waste disposals by external vendors. 5. Escalate or work in third level appropriate support specialists or support groups on unresolved issues specifically related to onsite IT infrastructure issues. 6. Escalate hardware repairs to third party providers as needed and supervise installation. 7. Effectively communicate both verbally and in writing with management to express ideas to make informed decisions on projects and supervision of such projects as per business needs. 8. Manage the Installation of workstation, telephony, remote IT onboarding, server room equipments and mobile hardware/software as required. 9. Provisioning and preparing workstations using standard images, facilitate remote control of electrical and electronic equipments. 10. Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed. 11. Participate during the tech migration project of ecg Australia to Adevinta AU as a local tech support individual. 12. Work with other support groups such as network operations, facilities and portfolio management team in assisting in the resolution of incidents or maintenance activities. 13. Preparation and maintenance of infrastructure and audio-visual systems to facilitate large scale meetings request. Show less



• I have worked as an engineering intern for the Australian branch of this reputed multinational organisation. My responsibilities included: 1. Working periodically under three different engineering teams: Production, Quality and Logistics. 2. Assisting the quality engineering team in reviewing and improving on existing operation procedures to maximise plant performance. 3. Assisting the production engineering team in ensuring that production outputs are met in terms of quantity and quality. 4. Creation of data sheets to help enforcing the six sigma methodology of quality management. 5. Assist the logistics engineering team by providing them updated order sheets and receiving inventory as per business needs. 6. Actively participating in the environment, health and safety team. Show less



• I have worked here in a casual role under the customer services department. This role gave me an opportunity to have direct communication with various ranges of consumers and serve them in a professional manner. My responsibilities were: 1. Working in the POS to serve the customers. 2. Overall supervision of my service area to ensure a high quality of customer experience.



• I have worked here part-time as a stock-taking auditor to ensure stability for different organizations. My key responsibilities were- 1. Engaging proactively with different teams to provide audit services. 2. Working with different supervisors in order to provide top-notch customer service.



• BATB Xcelerate Internship Programme. Department: Secondary Manufacturing Department (SMD). My primary responsibilites were- 1. Ensure daily monitoring of DDS meetings of my assigned cell by co-ordinating between shop floor employees and management officials. 2. Ensure the health check and keeping update of all the given DMS & EMS of modules under my assigned cell. 3. Making notes on duties provided by IWS Process and Maintainence Lead and in turn keeping the Cell Manager in touch with the proceedings. 4. Making sure of the smooth operational relationship between management and shop floor employees by regularly updating the health check files. 5. Keeping liason between R&RS and my cell team by posting maintainence order regularly using internal online system. 6. Preparing monthly Behaviour observation schedule for each and every deisgnated employee from my cell from management to shopfloor and collecting the updates weekly. Show less



• Department: Service Assurance and Experience Primary Focus: Service Experience My major responsibilities were: 1. To ensure the smooth sailings of B2C Complaints by completing reports such as- Daily Radio Instances, Weekly KPI Report, BTRC Report etc. 2. To assist my senior supervisor observe the 2G & 3G parameters within SLA agreement. 3. To work as a moderator to ensure the effectiveness of a brand new complaint module named "Helix". 4. To ensure automation of various reports using my skills at Microsoft Excel. 5. To work towards bridging the gap between Network Planning and Service Experience department for betterment of the service quality. Show less



• 1. Class Representative 2. Student Assistance 3. Invigilator and Grader duties