Client Acquisition Analyst (iShine Cloud Limited)

• Sep 2020 - Present

Front Desk Leader

• Nov 2019 - Mar 2020

• Managed a team of 15-20 part-time front desk personnels• In-charge of hiring new front desk staffs and their schedules• Main point-of-contact for all studio operations• Implemented a set of SOPs for all staffs from studio operations to customer service experience• Developed a new process for inventory management of studio amenities• Ensured front-desk budgets are optimised for efficiency and scheduling is sufficient for varying class loads• Resolved customer queries on CruCycle & CruBox Singapore email accounts• Worked with Marketing on social media, creating themes and concepts, as well as merchandising strategies• Filmed and edited videos as seen in the attachments below Show less

Front Desk Associate

• Jan 2019 - Nov 2019

Being a part-time front desk staff at both CruCycle and CruBox Singapore, my main responsibility was to provide a high level of customer service and hospitality to our clients. The daily studio tasks would include ensuring the studio is clean, checking-in clients and ensuring our equipments are safe to use. We are required to maintain a strong knowledge of our company, merchandise, class schedules, prices and instructors to reply walk-in clients and enquiries over the phone. As a boutique fitness studio, we organise and handle events as well as corporate accounts. We would also assist with the training of new front desk staffs when they join our team. Show less

Marketing Assistant

• Feb 2018 - Jul 2018

As part of the Brand Marketing Team, I liaised with internal (Content Marketing and Event Marketing Team) and external stakeholders to conceptualise, design and supervise production of marketing collaterals for Singapore Expo. I also worked closely with the department's in-house designers as well as freelance designers to launch marketing and advertising promotional activities on social media, direct mail and web. I also provided a range of support at the various MICE events: • Singapore FinTech Festival (SFF) • Industrial Transformation Asia-Pacific (ITAP) • International Furniture Fair Singapore (IFFS) • Internet of Things Asia (IoT Asia) • Last Mile Fulfilment Asia (LMFA) • Anti-Aging, Esthetics & Wellness (AnEW) Conference & Exhibition Show less

Management Associate

• Jul 2017 - Dec 2017

I worked alongside the Business Development Unit Head and provided support in multiple business projects: • Sentosa Development Corporation (SDC) Annual Crisis Management Exercise Merlion • Nanyang Technological University (NTU) Technology-Enhanced Learning Initiative (TEL) • Claned’s Cloud Based Digital Learning Platform • National Day Parade (NDP) Sponsorship Committee I worked alongside the Business Development Unit Head and provided support in multiple business projects: • Sentosa Development Corporation (SDC) Annual Crisis Management Exercise Merlion • Nanyang Technological University (NTU) Technology-Enhanced Learning Initiative (TEL) • Claned’s Cloud Based Digital Learning Platform • National Day Parade (NDP) Sponsorship Committee

Relief Allied Educator

• Mar 2015 - May 2015

I was posted to several schools in Singapore namely Monfort Secondary School, Bedok Green Secondary School and Red Swastika School. I was responsible for classroom management and student discipline to optimise learning. Besides covering teaching duties, I also had to provide support in teaching and learning within and outside the classroom. During recess, I administered parents and guardians queries at the school's General Office. I was posted to several schools in Singapore namely Monfort Secondary School, Bedok Green Secondary School and Red Swastika School. I was responsible for classroom management and student discipline to optimise learning. Besides covering teaching duties, I also had to provide support in teaching and learning within and outside the classroom. During recess, I administered parents and guardians queries at the school's General Office.

Human Resource Intern

• Mar 2014 - May 2014

Recruitment & Selection: Assisted hiring manager to source for potential candidates and prepared them for interviews. Researched on various social media recruitment strategies to implement in the company. Training & Development: Organised and facilitated the company's training workshops for new recruits and the rehiring process of ex-employees. Compensation & Benefits: Ensured employees’ exit interview process is completed accordingly. International HRM: Reviewed expatriates and foreign employees' eligibility requirements for their benefits and grants. Show less