Diretor de tecnologia

• Aug 2020 - Present

Senior Consultant

• Oct 2016 - Present

Customer Technical Training Sr. Advisor - KACE

• May 2013 - Aug 2016

Responsible for delivering KACE JumpStart training (KACE K1000 Systems Management Appliance and K2000 Systems Deployment Appliance) to Customers, Partners, Tech support analysts and sales team. Been It is a technical reference on the subject. Acted in presentation to KACE customers, helping the pre-sale and sales teams bring deals. Assisting in the delivery of services through the requirements gathering, definition of scope, translations and communication with customers and engineers in Brazil and abroad and execution of deliveries remotely or local services on the Customer Site.Creation and presentation of technical training sessions on the Dell World annually.

KACE Technical Support Advisor

• Jul 2010 - May 2013

Responsible for starting the KACE operation in Brazil, working with different areas seeking to promote the product internally and for clients. Creation of several initiatives to disseminate knowledge about the products and technologies involved for the teams of Brazil. Resulting in speech alignment between the various teams (Pre-Sales, Sales, Trainers, Support Analysts). Acted as a focal point in complex cases and escalations of K1000 and K2000, interfacing with the engineering of the product.Created and maintained the Lead Generation Program for technical support teams through training on the portfolio and the product grip when the needs identified in customers. Resulting in the identification hundreds of opportunities with high chances of sales conversion.

Technical Support Analyst

• Dec 2000 - Jul 2010

Responsible for planning and setting the platform for streaming. Developing and implementing projects for expansion and maintenance of infrastructure for streaming in its various components. Development and implementation of project resource management (Active Directory integrated Windows environment and Linux), deployment of servers and applications. Support for third level, . debugging and troubleshooting on applications, systems and infrastructure at globally distributed datacenters and clouds. implementation of performance tests. Specializes in solutions for Web and Streaming.

IT Infrastructure Consultant

• May 2006 - Jun 2008

Consultant Infrastructure, responsible for implementing infrastructures projects, integration and migration of environments (Linux and Microsoft). Consultant Infrastructure, responsible for implementing infrastructures projects, integration and migration of environments (Linux and Microsoft).

Consultor

• 2005 - 2008

Teacher

• Mar 1994 - Dec 1999

Teacher and Coordinator of Technician in Data Processing, at College São João, São Mateus and São Lucas, acting as responsible for the management of teachers, curriculum content and technology requirements, as well as responsible for the labs, apart from giving several disciplines like Algorithm, Pascal, Delphi, Operating Systems and Networks. Teacher and Coordinator of Technician in Data Processing, at College São João, São Mateus and São Lucas, acting as responsible for the management of teachers, curriculum content and technology requirements, as well as responsible for the labs, apart from giving several disciplines like Algorithm, Pascal, Delphi, Operating Systems and Networks.