Desktop Support Professional I

• May 2022 - Present

Junior Systems Administrator and Senior Information Technology Support Specialist

• Jul 2019 - Jun 2022

• Assisted the Director of IT in migrating and deploying a new LMS for the organization. • Creates PowerShell scripts and VBA scripts to automate procedures in the Office suite, Azure AAD, and Active Directory, reducing human error and time spent on tasks. •Configured and implemented Microsoft Teams rapidly upon the start of the pandemic lock down, enabling classes to continue virtually without interruption. • Develops in-depth documentation and fills documentation gaps. • Pushes OS… Show more • Assisted the Director of IT in migrating and deploying a new LMS for the organization. • Creates PowerShell scripts and VBA scripts to automate procedures in the Office suite, Azure AAD, and Active Directory, reducing human error and time spent on tasks. •Configured and implemented Microsoft Teams rapidly upon the start of the pandemic lock down, enabling classes to continue virtually without interruption. • Develops in-depth documentation and fills documentation gaps. • Pushes OS updates to Windows and Macintosh devices.

Online Admissions Counselor

• Jul 2017 - Jul 2019

•Experienced in providing support for the software and hardware of Windows, Apple, and Android devices, printers, the Office 365 suite, Active Directory, AV, and VOIP systems. • Communicated with all inquiries and applicants for undergraduate and graduate distance learning degrees. • Proactively analyzed the conversion quality of student list vendors to slash expenses while maintaining incoming enrollment. • Developed and trained team members and new hires on advanced functions in the… Show more •Experienced in providing support for the software and hardware of Windows, Apple, and Android devices, printers, the Office 365 suite, Active Directory, AV, and VOIP systems. • Communicated with all inquiries and applicants for undergraduate and graduate distance learning degrees. • Proactively analyzed the conversion quality of student list vendors to slash expenses while maintaining incoming enrollment. • Developed and trained team members and new hires on advanced functions in the enterprise CRM. • Effectively modified communication methods with prospective students based on generational age groups. • Audited and reconciled over 100,000 student records from the CRM in Excel. • Created targeted groups within a CRM for marketing campaigns. • Developed automated processes within the CRM. • Created multiple tools to streamline student tracking and improve the admissions team's knowledge of the customers as a whole.

Student Teacher

• Jan 2017 - Jun 2017

• Managed a classroom of over 100 students. • Implemented techniques to unify music ensembles of different ages and sizes. • Created lesson plans for grades K-5 and 9-12. • Worked with my cooperating teacher to resolve student conflicts. • Learned to be more adaptable in order to suit the ever-changing classroom dynamic. • Managed a classroom of over 100 students. • Implemented techniques to unify music ensembles of different ages and sizes. • Created lesson plans for grades K-5 and 9-12. • Worked with my cooperating teacher to resolve student conflicts. • Learned to be more adaptable in order to suit the ever-changing classroom dynamic.

Store Clerk

• Sep 2016 - Mar 2017

• Answered customers' questions about merchandise and advised customers on merchandise selection. • Showed high levels of flexibility and was thus offered flex positions to help wherever help was needed. • Answered customers' questions about merchandise and advised customers on merchandise selection. • Showed high levels of flexibility and was thus offered flex positions to help wherever help was needed.

Store Clerk

• May 2016 - Jan 2017

• Answered customers' questions about merchandise and advised customers on merchandise selection. • Showed high levels of flexibility and was thus offered flex positions to help wherever help was needed. • Answered customers' questions about merchandise and advised customers on merchandise selection. • Showed high levels of flexibility and was thus offered flex positions to help wherever help was needed.

Music Tutor

• Aug 2015 - Jan 2017

• Coached students in practice techniques and instructed on musical concepts. • Formed and developed relationships with students in the music department. • Coached students in practice techniques and instructed on musical concepts. • Formed and developed relationships with students in the music department.

Counselor/Tutor

• Jun 2015 - Jul 2015

• Developed and coordinated educational programs for students. • Mediated interpersonal issues between students. • Communicated with other team members to resolve problems with individual students. • Answered telephones and routed calls. • Observed students to detect and report unusual behavior while maintaining confidentiality. • Trained to provide emergency first aid. • Developed and coordinated educational programs for students. • Mediated interpersonal issues between students. • Communicated with other team members to resolve problems with individual students. • Answered telephones and routed calls. • Observed students to detect and report unusual behavior while maintaining confidentiality. • Trained to provide emergency first aid.

Counselor/Tutor

• Jun 2014 - Jul 2014

• Developed and coordinated educational programs for students. • Mediated interpersonal issues between students. • Communicated with other team members to resolve problems with individual students. • Answered telephones and routed calls. • Observed students to detect and report unusual behavior while maintaining confidentiality. • Trained to provide emergency first aid. • Developed and coordinated educational programs for students. • Mediated interpersonal issues between students. • Communicated with other team members to resolve problems with individual students. • Answered telephones and routed calls. • Observed students to detect and report unusual behavior while maintaining confidentiality. • Trained to provide emergency first aid.

Store Clerk

• May 2013 - Aug 2013

• Answered customers' questions about merchandise and advised customers on merchandise selection. • Showed high levels of flexibility and was thus offered flex positions to help wherever help was needed. • Answered customers' questions about merchandise and advised customers on merchandise selection. • Showed high levels of flexibility and was thus offered flex positions to help wherever help was needed.

Store Clerk

• Sep 2011 - Jul 2012

• Answered customers' questions about merchandise and advised customers on merchandise selection. • Showed high levels of flexibility and was thus offered flex positions to help wherever help was needed. • Answered customers' questions about merchandise and advised customers on merchandise selection. • Showed high levels of flexibility and was thus offered flex positions to help wherever help was needed.