Experience

aavgo

• United States
• Hospitality
• 1 - 100 Employee

• Team Lead

  • Apr 2022 - Present



TasksEveryday

• Philippines

• Fraud Analyst

  • Aug 2018 - Feb 2022

  Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks. Identify fraudulent transactions and cancel them from further processing. Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts. Ensure confidentiality of all information collected during investigation. Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks. Identify fraudulent transactions and cancel them from further processing. Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts. Ensure confidentiality of all information collected during investigation.



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Reservations Specialist

  • May 2016 - Jun 2018

  Answer phones and assist customers in making, altering, or canceling reservations Advise customers regarding ongoing promotions or available upgrades that may enhance their experience Answer questions regarding rooms, facilities, rates, and events Accurately record customer information and charge credit cards upon successful reservations Answer phones and assist customers in making, altering, or canceling reservations Advise customers regarding ongoing promotions or available upgrades that may enhance their experience Answer questions regarding rooms, facilities, rates, and events Accurately record customer information and charge credit cards upon successful reservations



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Oct 2015 - Jan 2016

  Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.