Nina Ristaniemi

Service Manager at Call Waves Solutions Finland Oy
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Contact Information
us****@****om
(386) 825-5501
Location
Finland, FI
Languages
  • Finnish Native or bilingual proficiency
  • English Native or bilingual proficiency
  • German Elementary proficiency
  • Swedish Elementary proficiency

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Credentials

  • Työoikeuden perusteet -osaaja
    Rastor-instituutti
    Oct, 2023
    - Nov, 2024
  • Kids Photography: Posed Outdoor Portraits
    Lynda.com
    Jan, 2016
    - Nov, 2024
  • Kids Photography: Posed Outdoor Portraits
    Lynda.com
    Jan, 2016
    - Nov, 2024

Experience

    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Service Manager
      • Oct 2023 - Present

    • Group Manager
      • Feb 2022 - Oct 2023

    • Supervisor
      • Apr 2021 - Feb 2022

    • Customer Care Agent
      • Nov 2019 - Apr 2021

    • Counsel
      • Apr 2019 - Present

      Joe Blasco Cosmetics and Blomdahl Medical Ear Piercing. Joe Blasco Cosmetics and Blomdahl Medical Ear Piercing.

    • Ireland
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • Multilingual Customer Support Specialist
      • Nov 2015 - Jul 2016

      Area of responsibility: Finland's merchandisers. Supporting Sweden's and Great Britain's customer service for merchandisers on demand. Marketing material translation. Area of responsibility Finland's merchandisers. Area of responsibility: Finland's merchandisers. Supporting Sweden's and Great Britain's customer service for merchandisers on demand. Marketing material translation. Area of responsibility Finland's merchandisers.

    • Marketing Coordinator
      • Feb 2015 - Oct 2015

      Create and deliver marketing material, email campaigns, social media content. Maintain homepages. Create and distribute customer surveys. Negotiate with clients and preparation of all documents and agreements. All employment recruitment's for the company: preparing job adverts, checking application forms, short listing, interviewing and selecting candidates. Create and deliver staff handbooks. Create and deliver marketing material, email campaigns, social media content. Maintain homepages. Create and distribute customer surveys. Negotiate with clients and preparation of all documents and agreements. All employment recruitment's for the company: preparing job adverts, checking application forms, short listing, interviewing and selecting candidates. Create and deliver staff handbooks.

  • Tapiola Group
    • Valkeakoski, Finland
    • Insurance and Finance Agent
      • Dec 2010 - Mar 2012

      Insurance sails and preparation of all insurance documentation. Banking services, including opening new bank accounts and finance advice for customers. Various training and teaching assignments. Working as a manager on trade shows. Insurance sails and preparation of all insurance documentation. Banking services, including opening new bank accounts and finance advice for customers. Various training and teaching assignments. Working as a manager on trade shows.

    • Finland
    • Leisure, Travel & Tourism
    • 100 - 200 Employee
    • Sales Secretary
      • Feb 2010 - Sep 2010

      Person in charge of Share Certificate´s. Preparation of sales documents, coordination of timeshare documents, customer service on telephone, outgoing mail. Person in charge of Share Certificate´s. Preparation of sales documents, coordination of timeshare documents, customer service on telephone, outgoing mail.

    • Administration Secretary
      • Jun 2005 - Aug 2006

      General office duties, bookkeeping, invoicing, tracking working hours, office administration, booking flights/hotels and rental cars for business trips, arrange meetings, customer service on front desk/telephone/email, outgoing and arriving mail. General office duties, bookkeeping, invoicing, tracking working hours, office administration, booking flights/hotels and rental cars for business trips, arrange meetings, customer service on front desk/telephone/email, outgoing and arriving mail.

    • Non-profit Organizations
    • 1 - 100 Employee
    • Fund Raising
      • Oct 2004 - May 2005

      Customer service, sales and general office duties Customer service, sales and general office duties

    • Finland
    • Leisure, Travel & Tourism
    • 100 - 200 Employee
    • Taxation Secretary
      • Jan 2003 - Apr 2004

      Office administration, filling out all transfer tax documents and sending them to tax office, customer service concerning transfer taxation.

    • Sales Secretary
      • Jan 2001 - Jan 2003

      Preparation of all sales documents, coordination of all timeshare documents, customer service on telephone, outgoing mail.

Education

  • Lapland University of Applied Sciences
    Julkisen hallinnon ICT-hankinnat ja -sopimukset, Business
    2023 - 2023
  • Ilmarinen
    Mestariliideri valmennus, Business
    2023 - 2023
  • Hälsä
    Esimiesvalmennus, Business
    2022 - 2022
  • Seduo
    Hyvä tiimi on inklusiivinen tiimi, Business/Corporate Communications
    2022 - 2022
  • Hälsä
    Itsetuntemuksen ja itsensä johtamisen valmennus, Business
    2022 - 2022
  • The Gemmological Association Of Great Britain
    Diamond Diploma, Gemmology
    2017 - 2018
  • Aava & Bang
    Imago-valmennus, Human Resources Development
    2022 - 2022
  • The Finnish School of watchmaking
    Special Shop Assistant of Horology and Goldsmithery, Horology and Goldsmithery
    2014 - 2015
  • Tampere University of Applied Sciences
    International Business Cultures and Cross-Cultural Project Management
  • The Gemmological Association of Australia
    Practical Diamond Grading
    2007 - 2007
  • The Gemmological Association of Australia
    Gems & Gemmology
  • Pohjois-Pirkanmaan Koulutus Instituutti
    Vocational Qualification in Business and Administration, Bussiness and administration
    2002 - 2005

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