Nina Ristaniemi
Service Manager at Call Waves Solutions Finland Oy- Claim this Profile
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Finnish Native or bilingual proficiency
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English Native or bilingual proficiency
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German Elementary proficiency
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Swedish Elementary proficiency
Topline Score
Bio
Credentials
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Työoikeuden perusteet -osaaja
Rastor-instituuttiOct, 2023- Nov, 2024 -
Kids Photography: Posed Outdoor Portraits
Lynda.comJan, 2016- Nov, 2024 -
Kids Photography: Posed Outdoor Portraits
Lynda.comJan, 2016- Nov, 2024
Experience
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Call Waves Solutions Finland Oy
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Service Manager
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Oct 2023 - Present
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Group Manager
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Feb 2022 - Oct 2023
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Supervisor
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Apr 2021 - Feb 2022
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Customer Care Agent
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Nov 2019 - Apr 2021
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EstelleWorks
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Finland
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Counsel
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Apr 2019 - Present
Joe Blasco Cosmetics and Blomdahl Medical Ear Piercing. Joe Blasco Cosmetics and Blomdahl Medical Ear Piercing.
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Voxpro
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Ireland
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Outsourcing and Offshoring Consulting
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200 - 300 Employee
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Multilingual Customer Support Specialist
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Nov 2015 - Jul 2016
Area of responsibility: Finland's merchandisers. Supporting Sweden's and Great Britain's customer service for merchandisers on demand. Marketing material translation. Area of responsibility Finland's merchandisers. Area of responsibility: Finland's merchandisers. Supporting Sweden's and Great Britain's customer service for merchandisers on demand. Marketing material translation. Area of responsibility Finland's merchandisers.
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Pirkanmaan Siivous Oruglica
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Tampere, Finland
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Marketing Coordinator
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Feb 2015 - Oct 2015
Create and deliver marketing material, email campaigns, social media content. Maintain homepages. Create and distribute customer surveys. Negotiate with clients and preparation of all documents and agreements. All employment recruitment's for the company: preparing job adverts, checking application forms, short listing, interviewing and selecting candidates. Create and deliver staff handbooks. Create and deliver marketing material, email campaigns, social media content. Maintain homepages. Create and distribute customer surveys. Negotiate with clients and preparation of all documents and agreements. All employment recruitment's for the company: preparing job adverts, checking application forms, short listing, interviewing and selecting candidates. Create and deliver staff handbooks.
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Tapiola Group
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Valkeakoski, Finland
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Insurance and Finance Agent
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Dec 2010 - Mar 2012
Insurance sails and preparation of all insurance documentation. Banking services, including opening new bank accounts and finance advice for customers. Various training and teaching assignments. Working as a manager on trade shows. Insurance sails and preparation of all insurance documentation. Banking services, including opening new bank accounts and finance advice for customers. Various training and teaching assignments. Working as a manager on trade shows.
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Holiday Club Resorts
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Finland
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Leisure, Travel & Tourism
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100 - 200 Employee
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Sales Secretary
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Feb 2010 - Sep 2010
Person in charge of Share Certificate´s. Preparation of sales documents, coordination of timeshare documents, customer service on telephone, outgoing mail. Person in charge of Share Certificate´s. Preparation of sales documents, coordination of timeshare documents, customer service on telephone, outgoing mail.
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Simon Wragg & Associates Pty Ltd
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Victoria, Australia
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Administration Secretary
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Jun 2005 - Aug 2006
General office duties, bookkeeping, invoicing, tracking working hours, office administration, booking flights/hotels and rental cars for business trips, arrange meetings, customer service on front desk/telephone/email, outgoing and arriving mail. General office duties, bookkeeping, invoicing, tracking working hours, office administration, booking flights/hotels and rental cars for business trips, arrange meetings, customer service on front desk/telephone/email, outgoing and arriving mail.
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YAD Youth Against Drugs
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Non-profit Organizations
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1 - 100 Employee
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Fund Raising
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Oct 2004 - May 2005
Customer service, sales and general office duties Customer service, sales and general office duties
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Holiday Club Resorts
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Finland
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Leisure, Travel & Tourism
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100 - 200 Employee
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Taxation Secretary
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Jan 2003 - Apr 2004
Office administration, filling out all transfer tax documents and sending them to tax office, customer service concerning transfer taxation.
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Sales Secretary
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Jan 2001 - Jan 2003
Preparation of all sales documents, coordination of all timeshare documents, customer service on telephone, outgoing mail.
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Education
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Lapland University of Applied Sciences
Julkisen hallinnon ICT-hankinnat ja -sopimukset, Business -
Ilmarinen
Mestariliideri valmennus, Business -
Hälsä
Esimiesvalmennus, Business -
Seduo
Hyvä tiimi on inklusiivinen tiimi, Business/Corporate Communications -
Hälsä
Itsetuntemuksen ja itsensä johtamisen valmennus, Business -
The Gemmological Association Of Great Britain
Diamond Diploma, Gemmology -
Aava & Bang
Imago-valmennus, Human Resources Development -
The Finnish School of watchmaking
Special Shop Assistant of Horology and Goldsmithery, Horology and Goldsmithery -
Tampere University of Applied Sciences
International Business Cultures and Cross-Cultural Project Management -
The Gemmological Association of Australia
Practical Diamond Grading -
The Gemmological Association of Australia
Gems & Gemmology -
Pohjois-Pirkanmaan Koulutus Instituutti
Vocational Qualification in Business and Administration, Bussiness and administration