Experience

OutPLEX

• United States
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Online Customer Service Representative | Customer Support Specialist

  • Apr 2020 - Present

  Respond to customer inquiries and complaints in a timely and professional manner through live chat. Resolve customer complaints and concerns, escalating issues to management as necessary. Process customer orders and provide order status updates. Maintain a high level of customer satisfaction and continuously strive to improve the customer service experience. Utilize customer service software, databases, and tools to ensure efficient and effective communication with customers. Respond to customer inquiries and complaints in a timely and professional manner through live chat. Resolve customer complaints and concerns, escalating issues to management as necessary. Process customer orders and provide order status updates. Maintain a high level of customer satisfaction and continuously strive to improve the customer service experience. Utilize customer service software, databases, and tools to ensure efficient and effective communication with customers.



Supportalk

• Distrito Nacional, Dominican Republic

• Managing Director | Call Center

  • Jan 2020 - Mar 2020

  Oversee the day-to-day operations of a call center with a team of over 30 customer service representatives. Develop and implement strategies to improve customer service, increase efficiency, and reduce costs. Monitor and analyze call center performance metrics to identify areas for improvement and make recommendations for changes. Collaborate with other departments to ensure a seamless customer experience. Train and develop customer service representatives to improve their skills and performance. Build and maintain relationships with key clients and stakeholders. Create and manage budgets and ensure that the call center is operating within budget. Show less



AloricaDR

• Dominican Republic
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Customer Experience Representative | Call Center | Telecommunications Industry

  • Oct 2019 - Dec 2019

  Responded to customer inquiries and provided assistance with order processing and product information. Resolved customer complaints and concerns in a timely and professional manner. Assisted customers with account management, billing and technical issues. Provided support for internet, TV, and phone services. Maintained a high level of customer satisfaction and continuously sought ways to improve the customer service experience. Continuously strive to improve the customer service experience. Show less



Cimsa

• Dominican Republic

• Commercial Manager | Waterproofing Industry | CIMSA

  • May 2018 - May 2019

  Developed and implemented strategies for sales, marketing, and business development. Pursued new business opportunities and expanded existing client relationships. Negotiated and closed deals with clients, including large-scale commercial projects. Collaborated with project managers and other departments to ensure successful project execution and client satisfaction. Managed and maintained a sales pipeline and forecasted future sales. Monitored and analyzed market trends to identify new opportunities and threats. Show less



Soluciones OMFRI S.R.L

• Telecommunications
• 1 - 100 Employee

• Sales Agent | Call Center | Soft Sales Project

  • Dec 2015 - Jun 2017

  Contacted potential customers through phone and email to introduce insurance products and services. Provided accurate and helpful information to customers and answered any questions they may have. Utilized a consultative selling approach to identify customer needs and match them to appropriate products and services. Met or exceeded sales targets and revenue goals. Tracked and recorded customer interactions and sales activities in a CRM system. Contacted potential customers through phone and email to introduce insurance products and services. Provided accurate and helpful information to customers and answered any questions they may have. Utilized a consultative selling approach to identify customer needs and match them to appropriate products and services. Met or exceeded sales targets and revenue goals. Tracked and recorded customer interactions and sales activities in a CRM system.