Tech Infrastructure Technician

• Oct 2022 - Present

IT Administrator

• Nov 2020 - Oct 2022

Provide technical support to end users and company's IT infrastructure which includes systems such as:◆ Windows Server: IIS, DNS, DHCP, HyperV, Active Directory, PowerShell, Group Policies and on-premise Exchange.◆ Microsoft 365: Create, edit, and manage Microsoft 365 groups, users, mailboxes, public folders, rules, SharePoint and Teams.◆ 3CX Phone System: manage SIP Trunks, extensions, Call Queues, and others.◆ FortiGate: manage ISPs, policies, virtual IPs, security profiles and others.◆ Amazon AWS and Azure: phone system and SQL databases.

HR Customer Support Representative

• Nov 2019 - Nov 2020

Support HR Shared Services globally with processes and procedures which may include electronic document archiving, processing customer requests, FAQ database, scripts, tools, using computer systems such as Teams, SharePoint, Office 365 and others.Accomplishments:◆ Increased customer satisfaction rate for Brazil by achieving a 10 which is the highest rate and has been recognized for great partnering and facilitating the process.◆ Achieved 98% quality and a 100% Service level in daily HR tasks.◆ Delivered over 8,114 requests for Brazil, Panama, US and Mexico in a timely manner.

IT Administrator

• Mar 2019 - Nov 2019

Provide technical support to end users and company's IT infrastructure which includes systems such as:◆ Windows Server: IIS, DNS, DHCP, HyperV, Active Directory, PowerShell, Group Policies and on-premise Exchange.◆ Microsoft 365: Create, edit, and manage Microsoft 365 groups, users, mailboxes, public folders, rules, SharePoint and Teams.◆ 3CX Phone System: manage SIP Trunks, extensions, Call Queues, and others.◆ FortiGate: manage ISPs, policies, virtual IPs, security profiles and others.◆ Amazon AWS and Azure: phone system and SQL databases.

Truck Dispatcher/Operations

• Feb 2018 - Mar 2019

Book, assign and manage loads.Schedule drivers to pick up and deliver loads to customers or vendors.Keep records, monitoring driver daily logs for errors or violations and monitoring drivers' working hours and equipment availability. Book, assign and manage loads.Schedule drivers to pick up and deliver loads to customers or vendors.Keep records, monitoring driver daily logs for errors or violations and monitoring drivers' working hours and equipment availability.

IT Support Specialist

• Sep 2017 - Feb 2018

Install and configure computer systems, diagnosing hardware, software and network faults and solve technical and applications problems, either over the phone or in person.◆ Supporting operating systems and applications, as well as hardware and software troubleshooting.◆ Configure network hardware such as servers, routers, and switches.◆ Troubleshoot various network issues. Install and configure computer systems, diagnosing hardware, software and network faults and solve technical and applications problems, either over the phone or in person.◆ Supporting operating systems and applications, as well as hardware and software troubleshooting.◆ Configure network hardware such as servers, routers, and switches.◆ Troubleshoot various network issues.

Web Developer

• Jan 2016 - Sep 2017

Develop websites, digital marketing campaigns and SEO for a variety of companies and provide technical support.Set up Webhosting using Cloud Service providers as Amazon AWS and Google Cloud. Develop websites, digital marketing campaigns and SEO for a variety of companies and provide technical support.Set up Webhosting using Cloud Service providers as Amazon AWS and Google Cloud.

IT Help Desk Technician

• Jan 2013 - Sep 2015

Provides technical support to end users on the Local Area Network and remote users for incoming queries and issues related to network issues, software, and hardware. Either in person or over the phone.Install and configure computer systems, diagnosing hardware, software and network faults and solve technical and applications problems, either over the phone or in person. Provides technical support to end users on the Local Area Network and remote users for incoming queries and issues related to network issues, software, and hardware. Either in person or over the phone.Install and configure computer systems, diagnosing hardware, software and network faults and solve technical and applications problems, either over the phone or in person.