Retail Manager

• Aug 2021 - Present

- Ensure customer satisfaction.- Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store.- Complete accounting and paperwork associated with cash receipts and prices and conduct physical inventories.- Meet assigned sales performance and profitability criteria.- Set appropriate individual performance standards for the store / kiosk in line with national standards.- Develop, implement and monitor a store prospecting plan to increase sales.- Facilitate and participate in weekly staff training / educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results.- Establish and monitor store / kiosk work schedules and staffing issues to effectively manage payroll expenses.- Exhibit a high level of leadership presence within all aspects of the business and other internal departments.- Effectively manage profit and loss responsibility for store / kiosks and protect company assets.

Sales Associate

• Sep 2020 - Aug 2021

- Understand customers' needs and help them discover how no contract products meet those needs.- Possess a competitive spirit and desire to meet and exceed sales goals.- Multi-task in a fast-paced team environment.- Educate and engage customers through product demonstrations.- Interact with customers and provide prompt and courteous customer service to all.- Assist with inventory maintenance.

Project Manager

• Jan 2015 - Nov 2021

- Ensure project has an active release schedule and releases get published on time. - Configure multiple Debian-based servers. - Configure services such as NGINX, PHP, Docker, and other server tools. - Handle billing and other services. - Reach out to other companies for partnership/sponsor opportunities. - Ensure project has an active release schedule and releases get published on time. - Configure multiple Debian-based servers. - Configure services such as NGINX, PHP, Docker, and other server tools. - Handle billing and other services. - Reach out to other companies for partnership/sponsor opportunities.

Safety and Security Officer

• Oct 2019 - Sep 2020

- Maintain the safety and security of Paul Smith’s College and its people. - Provide service and support to students and employees, including issuing College ID cards, registering vehicles, responding to lockouts, providing on campus safety escorts, and assisting with vehicle jumpstarts and lockouts. - Respond to calls for service, incidents, medical incidents and accidents, and fire alarms. - Investigate complaints, accidents, and any incidents of suspicious nature. - Make notifications of incidents and emergencies to appropriate and required college officials, and outside agencies. - Prepare and submit incident reports, in a timely manner. - Perform patrols of campus, including buildings, parking lots, and other appropriate areas. - Identify potential safety, security, and fire hazards, and as appropriate take actions to eliminate hazards and unsafe conditions and/or make appropriate notifications. - Issue parking and moving violations to those in violation of the Paul Smith’s College parking and vehicle policy. - Perform assigned inspections of emergency and safety equipment and supplies. - Maintain effective communication with students and employees in a professional manner regarding college safety and security issues. - Ensure Paul Smith’s College safety standards are maintained in daily tasks. - Provide and request support from members of Student Affairs staff as appropriate and as directed by Campus Safety Lead Officer (Sergeant) or Campus Safety Director. - Record shift activities and other pertinent information in the Campus Safety reporting system. - Perform other duties and tasks as assigned and required.

Front Desk Reservation Specialist

• Jan 2019 - Oct 2019

- Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow associates. - Constantly seek ways to improve friendly, helpful service and reduce customer wait time to positively impact the department's customer service ratings. - Responsible for registering guests into the computer and verifying reservations, addresses, and credit information. - Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow associates. - Constantly seek ways to improve friendly, helpful service and reduce customer wait time to positively impact the department's customer service ratings. - Responsible for registering guests into the computer and verifying reservations, addresses, and credit information.

Membership Specialist

• Sep 2018 - Jan 2019

- Drives and promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience. - Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices. - Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card. - Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups. - Follows tax exempt/resale membership policies in regard to the retention processes and procedures,including monitoring membership renewals and tax-exempt/resale status. - Resolves Member concerns in a courteous and timely manner. - Escalates issues to MSS and MOD when necessary. - Processes BOPIC (Buy Online and Pick Up In Club) orders for members. - Maintains all club policies and procedures. - Performs other duties as assigned, including working in other departments as needed.

Emergency Vehicle Operator

• Jun 2018 - Aug 2018

- Respond to active 911 calls. - Conduct medical transports from one hospital to another. - Assist the EMT with maintaining the health and safety of patient. - Respond to active 911 calls. - Conduct medical transports from one hospital to another. - Assist the EMT with maintaining the health and safety of patient.

Intern

• Apr 2017 - Apr 2017