Experience

Scantron

• United States
• Education Administration Programs
• 200 - 300 Employee

• Senior Client Services Executive

  • Aug 2014 - Present

  Raleigh, North Carolina, United States • Supervise major client accounts and advise clients on achieving long-term objectives for their testing programs. • Develop detailed program and project management work plans for clients.



Castle Worldwide, Inc. is now part of Scantron

• United States
• Program Development
• 1 - 100 Employee

• Project Manager, Test Development

  • Jan 2012 - Jul 2014

  Raleigh-Durham, North Carolina Area • Facilitated item authoring and assembly meetings, managed items and item banks, exam assembly, and exam publication and QA processes for multiple clients. • Managed exam planning, project management, and coordinating other Castle staff on work for clients. • Analyzed bank, exam, and program performance for clients. • Resolved customer problems with other Castle teams and services.



Cisco

• United States
• Software Development
• 700 & Above Employee

• Business Manager - Cisco Learning Network Store

  • Jul 2009 - Jul 2011

  www.cisco.com/go/learningnetworkstore Led a cross-functional team to operate and grow an e-commerce storefront attached to the Cisco Learning Network Web 2.0 site. Responsible for strategy and direction, web analytics and business metrics, reporting sales trends and forecasts, and growth of products and sales.

• Manager, Marketing

  • Feb 2007 - Jun 2009

  www.cisco.com/go/learningnetwork Primary responsibilities were web analytics and trend analysis, site metrics and reports, and site strategy and functions for the Cisco Learning Network - a Web 2.0 site promoting Cisco certification and learning.

• Sr. Manager - CCIE Programs

  • Aug 2002 - Jan 2007

  Responsible for the strategy and operations of Cisco’s worldwide CCIE program, managing a staff of 29 employees at 10 sites worldwide.

• Manager, Technical Support

  • Mar 2002 - Aug 2002

  Responsible for management of CCIE Proctors (test examiners) at all locations including hiring, performance management, and skills development; CCIE program budgets, and statistical and business case analysis.

• Program Manager V

  • Nov 2001 - Mar 2002

  Responsible for content and delivery of R&S exam, statistical and business case analysis, CCIE program budgets, the exam re-read process, and managed the customer feedback alias.

• Customer Service Engineer III-V (CCIE Lab Proctor)

  • Jun 1997 - Nov 2001

  Responsible for delivery and grading of the CCIE exam, responding to candidate questions and resolving lab issues, lab and equipment maintenance, developing exams, and assisting with program duties.



Memorial University of Newfoundland

• Higher Education
• 700 & Above Employee

• Senior Systems Engineer

  • Apr 1994 - Jun 1997

  Project Manager for development of 'MUNet' - a campus wiring and network infrastructure project involving 27 buildings.

• Systems Engineer/Acting Manager (Communications)

  • Apr 1993 - Apr 1994

  Personnel, budgets and project management for Data Communications at Memorial. Managed a staff of 4.

• Senior Systems Programmer

  • Aug 1990 - Mar 1993

  Project management for network and wiring/infrastructure installations on campus and across the province, traffic analysis and forecasting, and other network management tasks.

• Computer Research Specialist

  • Aug 1987 - Aug 1990

  Managing a departmental LAN, installing client software on departmental micro-computers, and providing user training, application consulting and software development.



Newfoundland Public School System

• Teacher (K-12)

  • Sep 1982 - Dec 1985