Experience

Texas Windstorm Insurance Association

• United States
• Insurance
• 100 - 200 Employee

• Senior Policy Services Representative

  • Jul 2018 - 5 years 6 months

  Austin, Texas, United States Conducting user studies and contributing key insights into “Elevate”, a system redesign that saved the company $2,000,000 before it even launched Assisting in agile design sprints to implement its first ever customer portal, serving policies worth $390 million



Beyond Gluten-Free

• Product Designer | Trainer

  • Oct 2017 - Sep 2018

  Austin, Texas Area Created a high-ticket product for an extremely niche market. Conducted user interviews, finalized a consulting package product, built it, then got it into the hands of the users.



SchooLinks

• United States
• Education Management
• 100 - 200 Employee

• Manager of Marketing

  • Jul 2016 - Mar 2017

  Austin, Texas Assisted in designing modernized language to help 1st gen Texas high school students apply to college. Built out marketing systems that directly resulted in 4 out of 5 of the start-up’s first major sales.



The Moxie Writer

• Freelance Marketing Manager | Web Designer

  • Mar 2008 - Jun 2016

  Austin, Texas Area Created websites and marketing content for small business with no prior online presence. Helped convert their classic knowledge into modernly accessible information.