Experience

Catalyst Repository Systems

• United States
• Legal Services
• 1 - 100 Employee

• Director of Monitoring and Response

  • Jan 2016 - Present

  - Trained and led a select team of 7-12 analysts to become first responders for incident management on the platform, 24 hours a day, 7 days a week. - Architected and managed deployment of automation in Python to handle routine tasks and issues. - Acted as a firewall and translation layer between the support and technical groups- Managed resolution of concurrent issues by coordinating across multiple departments and providing a hub for communication- Planned, scheduled, managed and participated in rotating on call system to enable 24 hour coverage for emergent events, as well as US based coverage for overseas clients prior to full staffing- Furthered skills in troubleshooting based on in-depth knowledge of the various layers of the platform- Acted as mentor and SME for many areas of the platform