Flavia Vinci
Cluster Director of Sales at Chia Laguna- Claim this Profile
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Italiano Native or bilingual proficiency
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Francés Full professional proficiency
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Inglés Full professional proficiency
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Spanish Full professional proficiency
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Aleman Elementary proficiency
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Griego Elementary proficiency
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Portuguese Limited working proficiency
Topline Score
Bio
Arden Istogu
Working with Flavia was the most worthy experience in my life untill now.She is relevant,reliable and very high professional person.The ability to work under high pressure and manage even the most hard situations in the very best way,was inspiring for me.Having her as a colleauge is like studying in the best university in the world,and having her as an employe is like having an additional powerful company with a high potential and professionalism.Im grateful that i've had the chance to work with her.Strongly recommended
Carolina Solano
I worked with Flavia for a couple of month and I was particularly impressed with her proactivity. She handles responsibility well and is definitely a creative problem-solver. I hope to have the chance to work with her again.
Lucia Garau
Versatile, solare e molto professionale. Ho avuto modo di conoscere Flavia al Caesar Augustus a Capri ed ho avuto modo di apprezzare la Sua professionalita nel trattare con i clienti impegnandosi al massimo per far si che il loro soggiorno fosse perfetto. La solarita del Suo caratterela La rendeva perfettamente inserita nel team, impegnata a poratre avanti con impegno un ottimo lavoro di squadra.
Arden Istogu
Working with Flavia was the most worthy experience in my life untill now.She is relevant,reliable and very high professional person.The ability to work under high pressure and manage even the most hard situations in the very best way,was inspiring for me.Having her as a colleauge is like studying in the best university in the world,and having her as an employe is like having an additional powerful company with a high potential and professionalism.Im grateful that i've had the chance to work with her.Strongly recommended
Carolina Solano
I worked with Flavia for a couple of month and I was particularly impressed with her proactivity. She handles responsibility well and is definitely a creative problem-solver. I hope to have the chance to work with her again.
Lucia Garau
Versatile, solare e molto professionale. Ho avuto modo di conoscere Flavia al Caesar Augustus a Capri ed ho avuto modo di apprezzare la Sua professionalita nel trattare con i clienti impegnandosi al massimo per far si che il loro soggiorno fosse perfetto. La solarita del Suo caratterela La rendeva perfettamente inserita nel team, impegnata a poratre avanti con impegno un ottimo lavoro di squadra.
Arden Istogu
Working with Flavia was the most worthy experience in my life untill now.She is relevant,reliable and very high professional person.The ability to work under high pressure and manage even the most hard situations in the very best way,was inspiring for me.Having her as a colleauge is like studying in the best university in the world,and having her as an employe is like having an additional powerful company with a high potential and professionalism.Im grateful that i've had the chance to work with her.Strongly recommended
Carolina Solano
I worked with Flavia for a couple of month and I was particularly impressed with her proactivity. She handles responsibility well and is definitely a creative problem-solver. I hope to have the chance to work with her again.
Lucia Garau
Versatile, solare e molto professionale. Ho avuto modo di conoscere Flavia al Caesar Augustus a Capri ed ho avuto modo di apprezzare la Sua professionalita nel trattare con i clienti impegnandosi al massimo per far si che il loro soggiorno fosse perfetto. La solarita del Suo caratterela La rendeva perfettamente inserita nel team, impegnata a poratre avanti con impegno un ottimo lavoro di squadra.
Arden Istogu
Working with Flavia was the most worthy experience in my life untill now.She is relevant,reliable and very high professional person.The ability to work under high pressure and manage even the most hard situations in the very best way,was inspiring for me.Having her as a colleauge is like studying in the best university in the world,and having her as an employe is like having an additional powerful company with a high potential and professionalism.Im grateful that i've had the chance to work with her.Strongly recommended
Carolina Solano
I worked with Flavia for a couple of month and I was particularly impressed with her proactivity. She handles responsibility well and is definitely a creative problem-solver. I hope to have the chance to work with her again.
Lucia Garau
Versatile, solare e molto professionale. Ho avuto modo di conoscere Flavia al Caesar Augustus a Capri ed ho avuto modo di apprezzare la Sua professionalita nel trattare con i clienti impegnandosi al massimo per far si che il loro soggiorno fosse perfetto. La solarita del Suo caratterela La rendeva perfettamente inserita nel team, impegnata a poratre avanti con impegno un ottimo lavoro di squadra.
Credentials
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Microsoft PowerPoint
LinkedIn Skill Assessment badgeJan, 2022- Oct, 2024 -
Strategic Thinking
LinkedInJul, 2021- Oct, 2024 -
The Fundamentals of Digital Marketing
GoogleOct, 2020- Oct, 2024 -
All-around SEO
Yoast.comSep, 2020- Oct, 2024 -
Local SEO
Yoast.comSep, 2020- Oct, 2024 -
BST
RTM CenterDec, 2008- Oct, 2024 -
Google Tag Manager Fundamentals
GoogleJan, 2021- Oct, 2024 -
Advanced Google Analytics
GoogleNov, 2020- Oct, 2024 -
Inbound Marketing
HubSpot AcademyJun, 2022- Oct, 2024 -
Google Ads Measurement Certification
GoogleMar, 2021- Oct, 2024 -
Google Analytics Individual Qualification
GoogleDec, 2020- Oct, 2024
Experience
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Chia Laguna
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United Kingdom
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1 - 100 Employee
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Cluster Director of Sales
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Jul 2022 - Present
Chia Laguna Resort is composed of 3 different properties, each one with its own personality: Conrad Chia Laguna Sardinia 5* Baia di Chia Resort Sardinia, Curio Collection by Hilton 5* Hotel Village 4* Chia Laguna Resort is composed of 3 different properties, each one with its own personality: Conrad Chia Laguna Sardinia 5* Baia di Chia Resort Sardinia, Curio Collection by Hilton 5* Hotel Village 4*
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Millennium Hotels and Resorts
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Singapore
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Hospitality
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700 & Above Employee
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Pre-opening Director of Sales & Marketing at Grand Millennium Al Seef Basra
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Jul 2021 - Jun 2022
Set up S&M strategy for the pre-opening and soft opening. Marketing guidelines, critical path and tracker for opening. Prepared a series of press releases, and collaterals for internal and external use. Supported the HR Department with the hiring process and training for the first phase, SOPs. Set up Opera for Sales & Banquets, Website, Social Media. Managed a team of 5 people and trained other departments (sales, welcoming procedures). Set up S&M strategy for the pre-opening and soft opening. Marketing guidelines, critical path and tracker for opening. Prepared a series of press releases, and collaterals for internal and external use. Supported the HR Department with the hiring process and training for the first phase, SOPs. Set up Opera for Sales & Banquets, Website, Social Media. Managed a team of 5 people and trained other departments (sales, welcoming procedures).
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Consultant / Self-Employed
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Individual and Family Services
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700 & Above Employee
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Director of Sales & Marketing
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Mar 2021 - Sep 2021
Worked on multiple projects as a Sales consultant for hotels and PMC in Spain and Italy. For a Spanish Multisite PMC in Spain: Development Plan (Product, Growth, Distribution). New Website. Migration from Bedloop to Avantio (PMS+CM). Digital Marketing and campaigns on Google Ads, Facebook and Instagram. Hiring for the Sales Department. For a Hotel Consultancy Company in Italy: Training: E-commerce and online distribution. For a Hotel in Sicily: Provide Tips and Sales strategies to improve Hotel's revenue. Software: Opera – Globres – Synxis – D-Edge – Sales Forces – Protel – Mailchimp – Pricelab – Avantio – WordPress – Office Show less
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Swiss Diamond Hotel Prishtina
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Hospitality
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1 - 100 Employee
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Director of Sales & Marketing
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Oct 2018 - Feb 2021
Mission: hotel without previous management in S&M Dep. Set up the basis to allow the S&M team to be as independent as possible. Set up a Sales Strategy with new room categories, new segments, etc. Opened the hotel to new TO, OTAs and corporate contracts, Yield training to FO, sales training to Sales managers, Marketing and communication training to Marketing Manager and Graphic Designer, Reputation training to Concierge and Guest Relations. Set up procedures and function sheets forms, follow up of major events with embassies and VIP, Creation of Operational Manuals. Website: the creation of a new hotel website, improving the usability, texts, translations, SEO, design, content and conversion. Social Media: Opened accounts and launched them with an activity schedule. Software: Opera, Globeres, SynXis, WordPress, Google Analytics, Sales Force. • Achievements: Propelled the hotel occupancy from 20% to an average of 90%, with peaks of 100% in summer 2019. Forecast exceeded most of the months with a peak of 20% in July. Visibility increased on social media of 45%.1st position on TripAdvisor for the city of Pristina. Show less
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Hôtel La Pérouse, Nice
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France
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Hospitality
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1 - 100 Employee
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Director of Sales & Marketing
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Jun 2017 - Sep 2018
Mission: (1-year replacement of DoSM) – Set up of sales strategy 2018, action plan 2018, sales calls, site inspections, Yield, benchmark, participation to conferences, roadshows and workshops to represent Hotel La Pérouse and other hotels of the group, relations with VIP and top producer agencies. Fam trips. Brand reputation and brand identity, advertising, TO and Corporate contracts, creation and publication of special offers. SLH (Small Luxury Hotels of the World) and SYNXIS setup. The transition from TRUST to SYNXIS reservation system, SLH showcase in Scandinavia. OTAs: availability and content updates, offers. Website: the creation of the new hotel website, texts, SEO. Set up of the whole Japanese version. Landing pages. Channel Manager: set up and connect to new channels, migration to 2 ways. Social media: animation of social media, Instagram Contest. HR: recruiting, intern training. Software: Availpro, Opera, Synxis, MMcreation, Google Analytics, Social Media, Qualitelies, Oxygroup, OTA insight, Sales Force. • Achievements: Forecast exceeded most of the months, increased the sales by 15% with Signature Network in low season. Increased visibility of 32% on Instagram and 20% on Facebook. 8th position on trip advisor for the city of Nice. Show less
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Director of Sales & Marketing
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May 2012 - Apr 2017
[One 5 and two 4 stars]: channel manager and booking engine set up, brand reputation and brand identity, maintenance of the official site (texts and SEO), advertising, TO contracts, site inspections, creation and publication of special offers, social media management, online branding and on-line monitoring, planning strategies, OTA management (extranet, availability, contents, rates lists, offers), collaterals for the resort, last minute, relations with V.I.P. HR: recruiting, training and development, HR, company function sheets. Software: Ericsoft 4, WordPress, Google Analytics. Achievements: increased sales by 12% and visibility of 30%. Show less
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Sales Manager
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Nov 2009 - May 2011
Preopening: supervision and training of 3 receptionists and coordination of 9 butlers, shifts schedule, reservation supervision, site inspections, creation of internal manuals. Software: Homing Preopening: supervision and training of 3 receptionists and coordination of 9 butlers, shifts schedule, reservation supervision, site inspections, creation of internal manuals. Software: Homing
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Front Office Manager
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Nov 2008 - Nov 2009
Reservations supervision, Conciergerie, shifts schedule, site inspections, creation of internal manuals and training for interns (team of 2). Software: Protel Reservations supervision, Conciergerie, shifts schedule, site inspections, creation of internal manuals and training for interns (team of 2). Software: Protel
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Receptionist
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Mar 2008 - Sep 2008
Seasonal Contract: check-in e check-out, reservations, conciergerie, site inspections, rooming, Relais & Chateaux procedures. Software: Protel Seasonal Contract: check-in e check-out, reservations, conciergerie, site inspections, rooming, Relais & Chateaux procedures. Software: Protel
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Disneyland Paris
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France
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Entertainment Providers
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700 & Above Employee
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Guest Relation Hostess
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Feb 2007 - Jan 2008
Guest Relations, customer care, information, reservations, the person in charge for situations concerning lost children in the park Software: Galaxy Guest Relations, customer care, information, reservations, the person in charge for situations concerning lost children in the park Software: Galaxy
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Costa Crociere
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Spain
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Travel Arrangements
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1 - 100 Employee
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Receptionist
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Jan 2005 - Feb 2007
Seasonal Contract - Check-in, check-out, reservations, payments, disembark procedures for lost & found objects, training for new colleagues, money exchange, listing for invited passengers to the captain cocktail and gala night, internal forms Logiciel: Sapi, Excel Seasonal Contract - Check-in, check-out, reservations, payments, disembark procedures for lost & found objects, training for new colleagues, money exchange, listing for invited passengers to the captain cocktail and gala night, internal forms Logiciel: Sapi, Excel
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Booking.com
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Netherlands
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Software Development
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700 & Above Employee
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Hotel Coordinator
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Oct 2003 - Dec 2004
Assignment Contract: Commercial advice and training to partners, creation of new pages for new partners, vacation rentals, promotion for Booking Suite products. Software: Booking.com extranet, Booking Suite, Jira. • Achievements: 3 extra projects for the Booking Home Department for all of the French offices. Demo tour for our Rate Manager in the South of France. Organization of a Booking Cares day for the Nice office. Webinars for our Hotel Partners relayed to the office of Nice, Montpellier and Rennes. Show less
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London City Airport
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United Kingdom
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Airlines and Aviation
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200 - 300 Employee
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Clerk at information desk
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Oct 2002 - Sep 2003
Reception, information, customer care Software: Galileo Reception, information, customer care Software: Galileo
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Aeroporti di Roma S.p.A.
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Italy
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Freight and Package Transportation
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1 - 100 Employee
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Clerk at information desk
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Oct 1997 - Sep 2002
Reception, information, customer care Software: Galileo Reception, information, customer care Software: Galileo
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Education
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2012 - 2012
Sapienza Università di Roma
HR and Hotel Managment, Administration / gestion d'hôtel / motel -
1997 - 1998
Municipality of Rome
Marketing and International Trade, International Marketing -
1995 - 1996
Municipality of Rome
Tourist Guide License, Tourism Promotion Operations -
1990 - 1995
High School
High School Diploma, English, French, German, Maths
Community
