Experience

North Carolina Department of Insurance

• United States
• Insurance
• 100 - 200 Employee

• Frontline Manager

  • Mar 2023 - Present

  Provides management and oversight to the insurance communication specialists in the Consumer Services Division of the NCDOI. Assist with the development of training materials to be used by the Section and collaborate, implement and facilitate the training process for all new and current employees within the section. Responsible for facilitating the efficient operations of the Section such as the training and methods used to enhance consumer access to the Section and Division. Implement the… Show more Provides management and oversight to the insurance communication specialists in the Consumer Services Division of the NCDOI. Assist with the development of training materials to be used by the Section and collaborate, implement and facilitate the training process for all new and current employees within the section. Responsible for facilitating the efficient operations of the Section such as the training and methods used to enhance consumer access to the Section and Division. Implement the case management customer service delivery model and assure efficient and timely responses to consumer requests. I maintain an excellent level of knowledge relating to the applicable lines of insurance handled in the Life and Health Section and Property and Casualty.

• Insurance Analyst II

  • Oct 2019 - Mar 2023

  Assist NC consumers with concerns related to property and casualty insurance matters. Research and analyze insurance company and agent actions to ensure compliance with NC General Statutes, Regulations and contractual obligations. Ensure appropriate corrective action is taken if found out of compliance.

• Senior Commmunication Specialist (Consumer Analyst I)

  • Feb 2016 - Oct 2019

  Raleigh, North Carolina, United States

• Processing Assistant

  • Sep 2014 - Feb 2016



Shining Time Child Development Center

• Co Managing Director

  • Feb 2008 - Sep 2014

  Youngsville, North Carolina, United States Manage day to day operations of school and staff, while ensuring compliance with all NC Early Childhood Education rules. Maintain a safe and enriching atmosphere for all children.