Experience

RHB

• United States
• Higher Education
• 1 - 100 Employee

• Client Success Manager

  • Nov 2021 - Present

  Indianapolis, Indiana, United States

• Client Success Coordinator

  • Sep 2020 - Nov 2021



Colorado State University

• United States
• Higher Education
• 700 & Above Employee

• Academic Success Coordinator

  • Aug 2018 - Jan 2021

  Fort Collins, Colorado Area Academic Advising • Served as the primary advisor for 225 undergraduate students, studying Interior Architecture and Design as well as Apparel and Merchandising • Conducted outreach initiatives, biannually, to support and encourage at-risk students in their academics • Collaborated with campus partners to provide a campus-wide support network with continual communication to track each students’ health and well-being on-campus • Created a theory-based program for students on… Show more Academic Advising • Served as the primary advisor for 225 undergraduate students, studying Interior Architecture and Design as well as Apparel and Merchandising • Conducted outreach initiatives, biannually, to support and encourage at-risk students in their academics • Collaborated with campus partners to provide a campus-wide support network with continual communication to track each students’ health and well-being on-campus • Created a theory-based program for students on probation to establish academic recovery plans • Reviewed major requirements with degree audits for graduating seniors and processed graduation contracts with uAchieve software • Designed and distribute an assessment tool to gauge the sense of belonging and departmental knowledge held by change of major and transfer students • Launched, designed, developed, and curated a Canvas advising course to serve as an intranet for 650 DM students to foster the acquirement of navigational capital and support the flipped advising method Recruitment • Increased first year enrollment from 115 students in Fall 2018 to 183 students in Fall 2019 • Collaborated with the Office of Admissions to provide departmental visits, tours and information for admitted students, committed students, and prospective students and families • Facilitated a half-day program, Spotlight on Design and Merchandising on-campus that allows prospective students to engage with major specific content, faculty, current students, and attend the CSU Spring Fashion Show Teaching • Instructed two, one credit courses with learning outcomes directed at preparing students for success within their program of study through experiential projects and discussions • Assessed the development of 36 students based on pre-determined learning outcomes with Canvas by Instructure LMS

• Adjunct Instructor - President's Leadership Program

  • Aug 2019 - Sep 2020

  Fort Collins, Colorado Area • Co-instructed a 3-credit course on leadership theories, strategies, and social identities • Navigated a prepared curriculum to deliver a diversity, equity, and inclusion based exploration of leadership theories and concepts to 17 first-year students • Planned and facilitated an intensive retreat to initiate the transformative learning process • Co-led a service trip benefiting the Estes Park, Colorado community



Michigan State University

• United States
• Higher Education
• 700 & Above Employee

• Academic Orientation Program Advisor - College of Engineering

  • May 2018 - Jul 2018

  East Lansing, Michigan • Utilized the College of Engineering program requirements to inform first-year academic progress plans • Worked collaboratively with incoming engineering students to create an ideal academic progress plan for the 2018-2019 year on the software system, Electronic Student Academic Folder (ESAF) • Advised and supported 5-10 first-year students per orientation session regarding their academic schedules • Encouraged autonomy of each student’s experience during the course selection process… Show more • Utilized the College of Engineering program requirements to inform first-year academic progress plans • Worked collaboratively with incoming engineering students to create an ideal academic progress plan for the 2018-2019 year on the software system, Electronic Student Academic Folder (ESAF) • Advised and supported 5-10 first-year students per orientation session regarding their academic schedules • Encouraged autonomy of each student’s experience during the course selection process in addition to ensuring compliance with necessary requirements of the college Show less



University Activities Board at Michigan State University

• United States
• Higher Education
• 1 - 100 Employee

• Graduate Assistant

  • Aug 2016 - May 2018

  East Lansing, Michigan • Advised and coached 4 programming directors of the University Activities Board (UAB) through event planning processes and procedures • Team advised 11 directors to support holistic student development and robust on-campus programming • Planned and co-facilitated 30 professional development sessions for 80+ UAB members, fostering co-curricular learning and promoting the achievement of student learning objectives • Assisted with planning and facilitating an intensive… Show more • Advised and coached 4 programming directors of the University Activities Board (UAB) through event planning processes and procedures • Team advised 11 directors to support holistic student development and robust on-campus programming • Planned and co-facilitated 30 professional development sessions for 80+ UAB members, fostering co-curricular learning and promoting the achievement of student learning objectives • Assisted with planning and facilitating an intensive two-week director training program • Served as a supervisor for UAB volunteer members during late night event execution • Collaborated with on and off-campus partners to provide students with resources to effectively and inclusively facilitate programming efforts • Recruited applicants, managed applications and the review process for an endowed scholarship • Served as a liaison for the campus Police Department to ensure the safety of events • Designed, distributed and analyzed a campus wide survey with a response rate of 6% of MSU’s 40,000 undergraduate student population to identify event satisfaction of campus constituents • Created a team of student volunteers to assist with the management of survey administration, marketing, distribution, and analysis with Qualtrics software Show less



College of Education at Michigan State University

• United States
• Higher Education
• 1 - 100 Employee

• Adjunct Instructor

  • Aug 2017 - Dec 2017

  East Lansing, Michigan • Co-instructed a 3-credit course on leadership styles, strategies, and theories • Co-created a syllabus, 26 lesson plans, and a positive learning community to engage in critical analysis of leadership theories, values, ethics, and current events • Encouraged students to participate in reflective learning processes to increase their leadership capacity • Assessed the development of 20 students based on pre-determined learning outcomes with Desire 2 Learn (D2L) online… Show more • Co-instructed a 3-credit course on leadership styles, strategies, and theories • Co-created a syllabus, 26 lesson plans, and a positive learning community to engage in critical analysis of leadership theories, values, ethics, and current events • Encouraged students to participate in reflective learning processes to increase their leadership capacity • Assessed the development of 20 students based on pre-determined learning outcomes with Desire 2 Learn (D2L) online education software Show less



Colorado College

• United States
• Higher Education
• 700 & Above Employee

• ACUHO-I Intern

  • May 2017 - Aug 2017

  Colorado Springs, Colorado Area • Trained and co-supervised 9 conference services assistants and interns • Utilized WhentoWork to manage student employee schedules for 8 weeks • Hosted 18 conferences with over 2,000 guests in the months of June and July • Booked and assigned bed spaces for conference attendees • Managed 2 residence hall front desks to effectively serve guests • Collaborated with Residential Life staff to ensure positive experiences for guests • Convened weekly… Show more • Trained and co-supervised 9 conference services assistants and interns • Utilized WhentoWork to manage student employee schedules for 8 weeks • Hosted 18 conferences with over 2,000 guests in the months of June and July • Booked and assigned bed spaces for conference attendees • Managed 2 residence hall front desks to effectively serve guests • Collaborated with Residential Life staff to ensure positive experiences for guests • Convened weekly with campus partners to discuss the logistics of conferences • Planned and led a 2-day reflective retreat for student staff members • Utilized Housing Management System and Ungerboeck software programs to manage conference logistics Show less



Indiana University Bloomington

• United States
• Higher Education
• 700 & Above Employee

• Enrollment Assistant

  • May 2016 - Aug 2016

  Bloomington, Indiana Area • Assisted 30-50 incoming students daily with navigating enrollment software and class scheduling • Collaborated with academic advisors, academic colleges, and information technology services to troubleshoot registration errors and course conflicts • Supported and encouraged student-directed course and schedule planning



University of Southern Indiana

• United States
• Higher Education
• 700 & Above Employee

• Senior Resident Assistant

  • 2014 - May 2016

  Evansville, Indiana Area

• Housing and Residence Life Desk Assistant

  • Aug 2013 - May 2014

  Evansville, Indiana Area Responsible for all mail room duties including organizing packages, delivering packages to residence halls, and utilizing databases to verify resident locations. Responsible for providing customer services to guests and residents. Responsible for assisting residents with issues such as room changes, lock outs, and contract signing/cancellation.