Experience

MAGIQ Software

• New Zealand
• Software Development
• 1 - 100 Employee

• Business Support Consultant | MAGIQ Cloud Migrations

  • Jan 2022 - Present

  Migrating on-premise customers to MAGIQ Cloud.- Technical + Third Party Scoping- AWS Cloud Formation - Provisioning of the AWS Cloud Platform, Cloud Formation, Migrations, Upgrades

• Business Support Consultant

  • Jul 2014 - Mar 2022

  Business Support Consultant for MAGIQ Enterprise at MAGIQ Software Ltd. - Manage Client Services SLA delivery; Expectations, Meetings, Ticket Resolutions, Application Improvements- Undertake Business Analysis and Implement Solutions for Clients, including Project Management- (ex-) Team Lead MAGIQ Performance Support Team- Joined the MAGIQ Software Support Team in 2014 after 14 years of application and technical support, integration design + support, and BI/Analytics roles for Local Government.



Taupō District Council

• New Zealand
• Government Administration
• 100 - 200 Employee

• ICT Service Transition Analyst

  • Nov 2013 - Jul 2014

  Responsible for overseeing the outsourcing of MAGIQ [NCS] ERP support to the MAGIQ Helpdesk, and ensuring our own IT Helpdesk is providing excellent service whilst operating as efficiently as possible and upskilling users throughout the organisation in the use of MAGIQ and all other IT programs.Fixed-term contract, expiry July 2014.Achievements:- Established: ServiceDesk usage/process guide for All Technicians, MAGIQ + IT Procedures Document, MAGIQ Admin Tasks- Developed IT Helpdesk processes and workings of our "ServiceDesk Plus" helpdesk application- Set and Managed Helpdesk KPIs- Established IT Helpdesk Satisfaction Surveys- Merged Objective Helpdesk with IT Helpdesk

• IT Analyst/DBA

  • Jan 2012 - Nov 2013

  Responsibilities:Maintain, support, refine and develop MySQL tables, views and functions (NCS ERP). Analyse ERP data and develop BI solutions (MySQL, Yellowfin). Provide technical support, testing and development ideas for our ERP system (NCS, MagiQ). Support and refine corporate IT solutions and integration such as our online projects (LIMs Online, Online Database Searches (eservices.taupo.govt.nz), Online Payments). Prepare software development business requirements documents. Provide technical support for web services (SharePoint 2010, 2013)Achievements:Over 300 (active) BI reports + KPIs developed. Involved in the Online LIMs project (integration, data integrity, testing, testing, testing)

• IT Solutions Developer

  • Jun 2010 - Jan 2012

  Responsibilities:Maintain, support, refine and develop MySQL tables, views and functions (NCS ERP). Provide technical support for and train TDC NCS support staff and ERP systems and databases. Develop corporate IT solutions and integration such as our online database searching (eservices.taupo.govt.nz, Ruby, MySQL). Prepare hardware and software development business requirements documents. Provide technical support for TDC websites (EPiServer 6, SharePoint 2010, Ruby on Rails/MySQL)Key Achievements:Developed over 150 BI Reports + KPIs for TaupoDC. Redeveloped Consent, Rates & Cemetery online searches (eservices.taupo.govt.nz). Implemented an online Service Request system for Taupo Libraries (NCS ERP). Developed Health & Safety “Vault” integration. Won 2010 “Persistence” people’s choice award for delivering more than expected to customers (Staff Breakfast). Supported 2010 General Revaluation validation and integrity checks for OVG approval. Redeveloped Inspection Booking system into Car Booking system (PHP, MySQL)

• IT Systems Analyst

  • May 2008 - Jul 2010

  Responsibilities:Maintain, support, refine and develop NCS ERP systems. Troubleshoot, analyse and fix software issues (co-ordinating vendor assistance where required). Organise and install upgrades and undertake testing. Write software development business requirements. Develop business intelligence reports (Yellowfin). Provide MySQL advanced support and administration, technical support for TDC websites (EPiServer 5-6) and an on-call after-hours service.Key Achievements:Developed Online Service Request integration, Consent Management Utilities and Afterhours Service Request integration (NCS ERP). Supported the installation of the new HR system installation on a new platform (NCS ERP). Obtained Health & Safety Secondary Accreditation via Dashboard Reports (Yellowfin), Implemented Single Sign-On systems (Kerberos, Linux), Released and supported TDC Website and new Library Website on a new platform (EPiServer), Nominated for “Flexibility” Award (Staff Breakfast), 2008 OVG reporting compliance achieved. NZ Post and LINZ integrated with TDC Land Parcel Database. Performance Appraisals:Expected Results: Exceeds Expectations

• IT DBA

  • May 2005 - May 2008

  Responsibilities:Maintain, support, refine and develop the NCS ERP system, namely Land, Rating, Valuation, Regulatory and Health & Safety Databases (NCS ERP). Intranet development and training (NCS ERP + MediaWiki), IT systems integration development and support (NCS-Objective), prepare software development business requirements, provide technical support for TDC websites (EPiServer 5-6), provide on-call after-hours service.Key Achievements:Developed, rolled out, trained and supported users in the following systems: DVR Objection Register (NCS ERP app), NCS-Objective integration, new Intranet (MediaWiki + extensions + CSS), Yellowfin Business Intelligence Dashboards, new Corporate templates (MS Word). Refined in-house subdivision processes to enhance data accuracy and time savings (MS Access). Rolled out and supported Land Effects database (NCS ERP app). Test NCS server farms established (Linux)Performance Appraisals:Expected Results: Exceeds Expectations

• IT Applications Support Officer

  • Jul 2004 - May 2005

  Responsibilities:Install, integrate and support ALL 3rd party applications including Telemetry (QTECH) and Landfill (System 3000) systems. Support all Microsoft applications and Operating Systems. Provide MySQL support and training. Provide an on-call after-hours service. Manage users and user accounts (Windows)Key Achievements:Installed and configured Turangi Library Network, Servers (Windows), Computers and Library Database (eLM). Configure WAN for TDC Telemetry Network and Landfill Kiosk. Set up new Landfill Kiosk hardware, software (System 3000) and integration with the council ERP database (NCS). Configure corporate templates to meet corporate guidelines (MS Word).

• IT Systems Support Officer

  • Aug 2000 - Jul 2004

  Responsibilities:Support ALL Microsoft, and some third party applications (helpdesk role). Build and roll out computers. Support telemetry systems (QTECH). Support wireless and physical computer networks. Support the Network Administrator in administering network servers IWindows). Support Microsoft Windows 98SE, 2000 and XP Operating Systems. Help coordinate the release of and provide technical support to the first TDC website. Develop basic in-house databases (MS Access)Key Achievements:Rolled out Mobile Parking and Water Meter systems, and Windows XP to all computers. First TDC website developed and released. Established first TDC Webcam. Developed Proposed District Plan Submissions, Dog Pound and Fire Permit Databases (MS Access)Performance Appraisals:- Highly creative and imaginative; always developing new approaches to problems. (2004)- Deep interest in work; does more than expected or suggested. (2004)- Outstanding in problem solving; makes excellent and timely decisions. (2002)- Recognises management's prerogatives; effectively promotes the company and its image. (2004, 2002, 2000)- Always cheerfully helpful, keen and willing to that extra mile without complaint. Very committed and loyal. (2004, 2002, 2000)- Quickly understands and eagerly adapts to new conditions; promotes effective changes. (2004, 2002)- A self starter; seeks and perceives problems and initiates plans for solution. (2004, 2002, 2000)- Very popular staff member with virtually no critics or criticisms of personal characteristics. (2002)- Learns many subjects very quickly; retains knowledge; seldom repeats mistakes. (2002)- An excellent employee on all counts. (2002)



Le Pine & Co

• General Dogs Body

  • 2000 - 2000