Joseph Gufreda

Technical Support Manager at IP Consulting, Inc.
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
IN
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Apr, 2021
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Feb, 2020
    - Nov, 2024
  • NSE 1
    Fortinet
    Jan, 2018
    - Nov, 2024
  • Apple Certified Associate - Mac Integration 10.13
    Apple
    Dec, 2017
    - Nov, 2024
  • MCSA - Windows 10
    Microsoft
    Jul, 2017
    - Nov, 2024
  • Microsoft Certified Professional – Installing and Configuring Windows 10
    Microsoft
    Jun, 2017
    - Nov, 2024
  • ConnectWise University Service Technician
    ConnectWise
    Mar, 2017
    - Nov, 2024
  • ConnectWise University Engineer/Technician
    ConnectWise
    Feb, 2017
    - Nov, 2024
  • Apple Certified Associate - Mac Integration 10.11
    Apple
    Jan, 2017
    - Nov, 2024
  • Apple Certified Associate - Mac Integration 10.12
    Apple
    Jan, 2017
    - Nov, 2024
  • Microsoft Certified Professional – Configuring Windows 8.1
    Microsoft
    Aug, 2016
    - Nov, 2024
  • Apple Certified Associate - Mac Integration 10.10
    Apple
    Apr, 2015
    - Nov, 2024
  • Apple Certified Associate - Mac Integration 10.9
    Apple
    Nov, 2014
    - Nov, 2024
  • Apple Certified Associate - Mac Integration 10.7
    Apple
    Jun, 2012
    - Nov, 2024
  • Apple Certified Support Professional 10.7
    Apple
    May, 2012
    - Nov, 2024
  • Mac OS X 10.6 Troubleshooting
    Apple
    Nov, 2010
    - Nov, 2024
  • ITIL Foundation Certificate in IT Service Management
    AXELOS Global Best Practice
    Apr, 2023
    - Nov, 2024
  • CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification
    CompTIA
    Feb, 2020
    - Nov, 2024
  • CompTIA Security+ ce Certification
    CompTIA
    Feb, 2020
    - Nov, 2024
  • CompTIA IT Operations Specialist – CIOS Stackable Certification
    CompTIA
    Jan, 2020
    - Nov, 2024
  • CompTIA Network+ ce Certification
    CompTIA
    Jan, 2020
    - Nov, 2024
  • Sophos Certified Engineer
    Sophos
    Nov, 2021
    - Nov, 2024
  • Enterprise Administrator Expert
    Microsoft
    Oct, 2022
    - Nov, 2024
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
    Microsoft
    Jan, 2022
    - Nov, 2024
  • CompTIA A+
    CompTIA
    Oct, 2019
    - Nov, 2024
  • Microsoft Certified: Azure Administrator Associate
    Microsoft
    Apr, 2020
    - Nov, 2024
  • Kerio Certified Sales Professional
    Kerio Technologies
    Dec, 2014
    - Nov, 2024
  • Kerio Connect Certified Technical Professional
    Kerio Technologies
    Dec, 2014
    - Nov, 2024
  • Kerio Control Certified Technical Professional
    Kerio Technologies
    Dec, 2014
    - Nov, 2024
  • Kerio Operator Certified Technical Professional
    Kerio Technologies
    Dec, 2014
    - Nov, 2024

Experience

  • IP Consulting, Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Manager
      • Apr 2021 - Present

      • Lead support desk team, responsible for meeting customer SLAs• Direct workstation deployment and management internally and for customers• Responsible for Microsoft 365 administration, including Exchange and OneDrive migrations• Manage Microsoft server infrastructure• Design, implement, monitor and maintain multiple automated patching workflows• Perform application deployment and upgrades through RMM, Group Policy and scripting• Implement targeted MFA with Azure AD conditional access policy• Configure and migrate Azure AD Connect• Support and maintain Horizon VDI infrastructures• Created ticket portal for customers to submit service requests• Serve as escalation point of contact for customer support tickets Show less

    • Technical Support Engineer
      • Sep 2020 - Apr 2021

  • Kinney Group, Inc.
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Support Engineer
      • May 2018 - Aug 2019

  • Resultant
    • United States
    • Business Consulting and Services
    • 300 - 400 Employee
    • System Administrator
      • Jan 2018 - Apr 2018

    • Technical Support Specialist
      • Sep 2015 - Jan 2018

  • My IT Indy
    • Indianapolis, Indiana
    • Lead Technician
      • Feb 2012 - Sep 2015

  • G.E.I. Srl
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Senior Research Analyst
      • 2002 - 2011

Education

  • Xavier University

Community

You need to have a working account to view this content. Click here to join now