Sales Executive (Government Account)

• Jan 2019 - Present

Sales Executive (Corporate Account)

• Feb 2018 - Jan 2019

Sales Coordinator

• Feb 2017 - Jan 2018

Sales Support

• Sep 2015 - Mar 2016

• Support Sales & Marketing Department daily operation• Offers Rooms & Meeting Package• Submit Offering Letter• Submit proposal for Client• Submit Contract Agreement• Compile daily Sales Report• Doing telemarketing if necessary• Support administration needs• Following sales flow from New Lead, Ongoing Event, and After Event.• Arrange Banquet Event Order (BEO)• Distribute BEO to all department concern• Mastering Rhapsody system

Guest Service Agent

• Mar 2015 - Sep 2015

• Handling check-in & check-out process• Handling Room Reservations (OTA, Individual, Corporate, CMV Hotel's Website)• Handling Courtesy Call• Prepare VIP Requirements• Incharge as Service Hotline• Mastering PMS Opera System• Handling Cashiering

Guest Service Officer

• Feb 2014 - Aug 2014

• Handling Check-in & Check-out Procedure for Guest• Handling Guest Complaint, Taking Care and Resolve it (Related Department)• Doing Courtesy Call for VIP Stayovers• Enroll Guests to IHG Rewards Club• Taking care of Cashiering• Handling Room Reservation• Prepare Welcome Letter for VIP Guests• Taking Care of Guests Data/Document and following the Filing System• Maintain the Relations Among Departments in the Hotel• Update Guest Ledger daily and make a note… • Handling Check-in & Check-out Procedure for Guest• Handling Guest Complaint, Taking Care and Resolve it (Related Department)• Doing Courtesy Call for VIP Stayovers• Enroll Guests to IHG Rewards Club• Taking care of Cashiering• Handling Room Reservation• Prepare Welcome Letter for VIP Guests• Taking Care of Guests Data/Document and following the Filing System• Maintain the Relations Among Departments in the Hotel• Update Guest Ledger daily and make a note for follow up Show more Show less

Guest Service Agent

• Jan 2011 - Jul 2011

• Receive incoming & outcoming package• Arrange transportation for transfer in & out services or Booking only• Giving information about Hotel or Direction and Sightseeing• Handling delivery service for packages• Update information in system (Messages, Traces, and Guest Preferences)• Arrange tour package booking and giving recommendation for guests• Handling guest luggages for check-in, check-out and group• Handling luggage storage and following procedure of… • Receive incoming & outcoming package• Arrange transportation for transfer in & out services or Booking only• Giving information about Hotel or Direction and Sightseeing• Handling delivery service for packages• Update information in system (Messages, Traces, and Guest Preferences)• Arrange tour package booking and giving recommendation for guests• Handling guest luggages for check-in, check-out and group• Handling luggage storage and following procedure of releasing luggage• Escorting guest to the room and explain about room facilities Show more Show less