Experience

GEO CHEM Consumer Products Services

• United Arab Emirates
• Manufacturing
• 1 - 100 Employee

• New Business Development

  • Dec 2018 - Present



DC Auction, Zedden IT

• Owner/Partner

  • Mar 2019 - Mar 2021



Cimpress India

• India
• Software Development
• 700 & Above Employee

• Relationship Manager

  • Jul 2016 - Oct 2018

  Responsibilities:• Building and maintaining relationships with clients and key personnel within customer companies. • Conducting business reviews to ensure clients are satisfied with their products and services.• Updating the CRM and ensuring account managers are aware of changes within clients.• Working in hand with a team of Designers and the Production team for the fulfillment of Orders.• Solidify relationships with existing customers, and developed relationships with new customers.• Set up, organized, and championed sales blitzes in new markets or markets that needed additional support.• Served as the lead point of contact for all customer account management matters.• Forecast and track key account metrics.• Prepared reports on account status.• Collaborated with the sales team to identify and grow opportunities within the territory• Assisted with challenging client requests or issue escalations as needed.• Negotiated renewal contracts and closed agreements to maximize profits.• Achieved annual revenue goals by closing new business partners, upselling current business partners and the renewal of existing partners.



Tritech Group

• United Kingdom
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Regional Head

  • Apr 2013 - Jun 2016

  Responsibilities: • Communicating company strategy to the board of directors.• Oversee revenue generation.• Identifying ways to maximize revenue and leads for new business opportunities• Worked with the audit committee to prepare budgets.• Analyzed financial reports.• Ensured company policies and procedures are followed by each department.• Attract, retain and motivate my staff.• Report and share information with the board to ensure they are kept fully informed on the condition of the organization and important factors influencing it.• Ensure highly productive relationships and partnerships for the benefit of the organization.• Sets goals, monitor work, and evaluate results to ensure that departmental and organizational objectives and operating requirements are met and are in line with the needs and mission of the organization.• Work alongside community leaders, executive directors, major donors/funders, government officials, and senior staff/board members.



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Global Training Manager

  • Dec 2010 - Apr 2013

  Responsibilities:• Communicating company strategy to the board of directors.• Oversee revenue generation.• Identifying ways to maximize revenue and leads to new business opportunities.• Worked with the audit committee to prepare budgets. • Analyzed financial reports.• Ensured company policies and procedures are followed by each department. • Attract, retain and motivate my staff.• Report and share information with the board to ensure they are kept fully informed on the condition of the organization and important factors influencing it. • Ensure highly productive relationships and partnerships for the benefit of the organization. • Sets goals, monitor work and evaluate results to ensure that departmental and organizational objectives and operating requirements are met and are in line with the needs and mission of the organization. • Work alongside community leader executive directors, major donors/funders, government officials, and senior staff/board members.



Web Element Solutions Limited

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Assistant Manager

  • May 2010 - Dec 2010

  Responsibilities:• Independently handled four main domains under Training as a Vertical, such as - New Hire, Sales Training, Culture sensitization, and Update Training.• Been responsible for Communication Coaching and Soft Skills Training.• Managed training logistics, monthly reviews, and identified team-based training.• Handled weekly, monthly & quarterly reports, which include - Manpower Utilization Report, Ramp Plan Forecast, Update Training Affectivity, Bottom Quartile Business Results & 30/60/90 day’s performance for all NHT (New Hire Training) batches. • Accountable for curriculum development and design, with the Supplier Sales Center environment.• Driving floor Performance by initiating various Coaching Sessions and E-learning Programs. • Presenting weekly & monthly Analytical Performance Data for the bottom quartile to check business results yielded out of floor training.



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Functional SPL Sr. Trainer

  • Oct 2006 - Apr 2010

  Responsibilities:• Supervise a team of Communication Coaches and help to identify training needs. Improved performance through training, feedback and product coaching.• Conducted DELL Program-Specific Communication training for New Hires.• Independently handled Behavioral and Soft skills Training.• Carried out Floor Vitality Training on Regular Updates and Process Changes.• Identified and Trained the bottom performers on different challenging issues.• Interacted with the internal process, quality and operations teams to identify and conduct Training programs. Training Needs Identification (TNI) and developing the overall Team Training Strategy including the training module and material.• Coordinated with the process leadership team to create Process Specific Training Programs.• Maintained Comparison Reports based on Audit Scores matching with Site Comm. Sat and CE (Customer Experience) scores.• To ensure agent improvement by tracking Sales Metrics.• Monitoring calls and document feedback on a regular basis and discussing the same with Team Leaders.• To train New Hire Batches in order to speed them up with all the current updates.Achievements:• Maintained and sustained Comm. Sat Scores week on week above the benchmark targets.• On Stack, ranking stood 2nd for 2 Consecutive Quarters for Desktop.• Based on the stack ranking, got an opportunity to handle a LOB (Line of Business) ‘Portables’• On Stack, ranking stood 1st for 2 Consecutive Quarters for Portables maintaining 0% Comm. Non-Sat.• Best Trainer Award for December 2007 & February 2008• Trained teams showing improvement within 2 weeks raising their performance with respect to Sales Metrics.• Training (Pre-hire training) batches with highest Customer Appreciation for resourceful service delivered.• Sales training batches conducted for improving and increasing site targets.