COO / Byråchef

• Jan 2023 - Present

Team Manager & Strategy Director

• Nov 2019 - Jan 2023

AboutProduct Innovation, Design, Development, Analytics, Strategy and Growth.Role• Team Manger with the responsibility of 12 consultants in various fields of competence, such as designers and developers.• Strategy Director with the responsibility to drive the change in our internal business offer since 2020.• Project Lead with responsibility for several cross functional teams with developers, designers and data analysts.

Growth Lead - Service Design & Strategy

• Aug 2018 - Nov 2019

Role• Growth Lead with responsibility for several cross functional teams with developers, designers and data analysts.• Started the Innovation team and set the design process to develop new digital services.• Merging qualitative data with quantitative data in order to create better end user understanding and to develop new digital services.Responsibilities & Other• Implemented Service Design as a business offer.• Started "Rebel&LAN" for after work gaming with colleagues.

Senior Service Designer

• Dec 2015 - Jul 2018

About We are an award-winning service design studio based in Stockholm. We help ambitious clients with their digital transformation through customer-centric service innovation. Approximately half of our assignments are international. Role & Vision • Senior Service Designer • Creating a new area of design expertise by merging the fields of Scenario Planning and Service Design • Responsible for developing one of our new business fields Responsibilities & Other Educating in Service Design • Educating clients in the Service Design process • Holding lectures in Service Design • Responsible for the blog initiative where we share our knowledge

Digital Service Designer

• Nov 2014 - Dec 2015

About Improve the quality of life for people around the world through the digital services they use. Screen Interaction combine innovative ideas, graphical design and a deep technical understanding to create solutions that looks great and are easy to use! Screen Interaction is based in Stockholm, Sweden and work with clients all over the world. Role & Vision • Implement Service Design as a business offer in the organisation. • Create a new area of design expertise by merging the two design principles of Service Design and User Experience Design. Responsibilities & Other Educating in Service Design • Educating colleagues and clients in the Service Design process

Owner

• Mar 2010 - Jul 2015

About Viltra Designstudio is a Swedish design company founded in 2010 by Hanna Dalrot and Erik Westerdahl. The design duo creates graphic designs inspired by Sweden’s unique nature and culture. Their exclusive line of specialty products includes kitchen textiles and accessories. Viltra Designstudio is known for high quality design combined with Scandinavian functionality to create timeless products for the home. All products are manufactured in Sweden. In numbers • 100+ Retailers • 6 Countries • 88 Products

Service Designer

• Sep 2012 - Nov 2014

About Transformator Design are consultants in the area of Service Design and Innovation, Customer driven Service Strategies and Customer driven improvements in Service Delivery and Organizational Change. Regardless of the type of touch point, Transformator sharpens the interface between the service company and their customers in order to create extraordinary and profitable service experiences. With industrial design practices for both user insight and innovation, Transformator help service organisations to become customer driven and to deliver state of the art customer experiences to their customers. Responsibilities & Other Educating in Service Design • Educating clients and other participants in the Service Design process Host of the Global Service Design Jam 2014 • Guiding 65+ participants in 8 teams through the Service Design process IT-Responsibility • Responsible for the entire IT-system. Changed the overall software and hardware structure.

Service Design Project Lead

• Jun 2012 - Aug 2012

Om Sommardesignkontoret innebär en möjlighet för samverkan mellan företag, organisationer och kommuner. På så sätt skapas bättre förutsättningar för kreativitet. Målet är att ge kvalificerad yrkespraktik till högskolestudenter, och att ge deltagande företag, kommuner och organisationer ökad insikt om designens bredd och betydelse som utvecklingsverktyg. Service Design Project Lead Role • Project leader for the Service Design project "Start-up company integration" Om Sommardesignkontoret innebär en möjlighet för samverkan mellan företag, organisationer och kommuner. På så sätt skapas bättre förutsättningar för kreativitet. Målet är att ge kvalificerad yrkespraktik till högskolestudenter, och att ge deltagande företag, kommuner och organisationer ökad insikt om designens bredd och betydelse som utvecklingsverktyg. Service Design Project Lead Role • Project leader for the Service Design project "Start-up company integration"

Industrial Design Intern

• Aug 2011 - Sep 2011

About Urbanista came out of a vision to glorify the urban lifestyle and create products that make life better for modern people in urban environments. We design for life in motion. With a passion for colour, form and mobility, our products are influenced by the Scandinavian de-sign tradition where we have our roots. Wear Your Music! is our collection of headphones, the ultimate music accessories for Urbanistas on the move. In recent years, big cities have solidified their importance on a global scale and people have become increasingly mobile. As a result, the urban way of life has become synonymous with men and women all over the world who live active lives, are always on the move, and ap-preciate all the best things the big city has to offer. As we explore urban tendencies and ideas, we see a shrinking world in which urban people have more in common, regardless of which city on the planet they call home. We cater to you - the active, conscious and curious - and we call you Urbanistas. Industrial Design Intern Role • Development of new products

Amanuens Webmaster

• Sep 2010 - Dec 2010

IT-Amanuens at Konstfack. Developing IT in the school environment and took part in the development of the new external and internal website. IT-Amanuens at Konstfack. Developing IT in the school environment and took part in the development of the new external and internal website.

VIP-Guide

• May 2010 - Aug 2010

About The Bergman Estate on Fårö Foundation aims to administrate Ingmar Bergman’s houses and properties on Fårö as a non-commercial place of work and retreat for performing and creative artists and scholars from around the world. About The Bergman Estate on Fårö Foundation aims to administrate Ingmar Bergman’s houses and properties on Fårö as a non-commercial place of work and retreat for performing and creative artists and scholars from around the world.

Store Manager

• May 2009 - Aug 2009

In charge of rebuilding the interior of the store, purchasing products to sell and made sure everything worked. In charge of rebuilding the interior of the store, purchasing products to sell and made sure everything worked.

Course Representative

• Aug 2008 - Dec 2008

Student Union Course Representative for Media and Communication Science A (MKVA) and Digital Media Design 1+2 (DMD1+DMD2). Student Union Course Representative for Media and Communication Science A (MKVA) and Digital Media Design 1+2 (DMD1+DMD2).

Salesman

• May 2008 - Aug 2008

Booking for Destination Gotland. Turism information. Retail. Booking for Destination Gotland. Turism information. Retail.

Waiter

• Jun 2007 - Aug 2007

Waiter. Waiter.

Salesman

• Jan 2003 - May 2007

Salesman. Salesman.