Senior Program Advisor

• Jul 2022 - Present

Program Advisor

• Sep 2021 - Jul 2022

Jr. Program Advisor

• May 2021 - Sep 2021

Issues Management Analyst

• Jan 2021 - May 2021

Occupational Health and Safety Telephone Advisor

• Aug 2019 - Jan 2021

-Recorded the number of telephone calls and created a tracking system to analyze, manage, and monitor flow of information from the Ontario public regarding ministry related certification.-Reviewed, payed attention to detail, and analyzed incoming e-mails from management to determine the appropriate course of action; including creating events, contacting clients, or forwarding to the correct ministry department.-Managed and problem-solved large, approx. 265 a week, call and e-mail correspondence volumes in a high pressure deadline environment to ensure health and safety concerns of the public were appropriately actioned.Interpreted and explained legislative processes, regulations, and policies into plain language for creating events using ICE based on calls, voicemails and e-mails through ICE Bar.-Analyzed and answered caller’s health and safety issues while determining the potential health risk in the workplace and used the Occupational Health and Safety Act and regulations to determine the appropriate response while anticipating potential media, stakeholder, and public reactions before involving the issues management department.

Data Analyst

• Apr 2019 - Aug 2019

-Analyzed, maintained and evaluated complex source data from 648 No Nexus Notification forms to report data using pivot tables for common themes and issue analysis for reporting, and information distribution within the ministry network.-Maintained No Nexus Notification record management system while coordinating the routing, tracking, and approval process of information to ensure confidentiality, timeliness, and accuracy of responses. -Verified and interpreted data to ensure its accuracy of 80 Notice of Project forms in the Hamilton and Brant regions before approving construction projects and dispatching inspectors.-Responded to multiple requests from senior management and created an Access database for multi-users in the contact centre to input information to allow the data to automatically be converted into a table to improve operations and office efficiency for data analytics in a deadline-charged and challenging environment.-Established, consulted and maintained an effective relationship with 100 stakeholders by phone surveys on behalf of the Government of Ontario open for business on compliance and audit feedback experiences with the government across the province.

Campaign Advisor

• Feb 2017 - Jan 2021

-Organized and presented sessions with delegates during a three-day conference to communicate aspects of fundraising, planning, and financial logistics while briefing and advising delegates on public events.-Developed and maintained a positive company at events and on social media by creating an integrated strategic communication and media plan while promoting the organization’s message to stakeholders, business goals, and initiatives.-Created and developed appropriate content for posting on social media and digital websites.-Developed project plans, methodologies, and managed resources to track milestones and reporting project budgets to ensure three colleges stayed within the allocated budget and reached their fundraising targets.

Receptionist

• May 2018 - Aug 2019

Booked service appointments through software Milano and maintained the hair stylist’s schedule,, daily log ins and communicated between store owner, stylists, and clients. Held store keys and conducted beginning of and end of day accounting and business analysis while opening and closing the salon. Maintained professionalism and excellence with each client and executed confidentiality with celebrity clients. Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products.Calculated bills for services rendered and collected and processed customer payments while managing a high volume of phone calls and client demands.

President

• Mar 2017 - Apr 2018

-Led, managed and communicated weekly updates between Mohawk College, McMaster University’s Student Union and students, the executive team and the Canadian Cancer Society on the progress of Canadian Cancer Society priority developments, fundraising and events while assigning concurrent assignments.-Hired, supervised, and assigned responsibilities to 19 executive members in logistical, fundraising, food coordination, and finances roles while providing coaching to each position to ensure the achievement of program goals.-Planned, organized, and lead McMaster’s Relay for Life event which resulted in McMaster to fundraise $104,000 and becoming the fourth post-secondary school in Canada to raise $100,000.-Created a $5,000 financial budget and ensured each position effectively utilized their allocated amount while communicating all purchasing decisions with the Canadian Cancer Society.-Developed and executed the “Everyone Knows Everyone” promotional video to advertise Relay for Life to the McMaster and Hamilton Community while measuring and conducting post-execution evaluation on the communication plan for overall effectiveness. -Developed, designed and disseminated high-quality communications materials, and made recommendations on website structure and design to promote Relay for Life to stakeholders.

Shinerama Assistant Coordinator

• Mar 2017 - Dec 2017

-Arranged and executed interviews to create a successful team of 35 members to help run the McMaster University Shinerama Campaign for the next year.-Coordinated 1,000 volunteers and planned the entirety of Shine day including cross-functional teams and committees to ensure a successful 6-hour event.-Contacted and responded to approx. 85 stakeholder’s needs to ensure 1,000 volunteers had locations for the event. -Planned, marketed, produced and promoted Shinerama communication plans and digital assets for social media and print platforms to the McMaster University to increase fundraising and reach the monetary goal while raising awareness for Cystic Fibrosis. -Publicized the Shinerama event to the Hamilton and McMaster community to raise awareness on Cystic Fibrosis through various social media platforms including Twitter, Facebook and Instagram to target audiences.

Sales Associate

• May 2016 - Aug 2016

-Maintained and organized merchandise for the availability of the products to the customers by using the computer system. -Connected with clients to meet their shopping needs which resulted in achieving the average profit goal of $15,000 a day. -Maintained and organized merchandise for the availability of the products to the customers by using the computer system. -Connected with clients to meet their shopping needs which resulted in achieving the average profit goal of $15,000 a day.