Experience

Pierce County Library System
• United States
• Libraries
• 100 - 200 Employee
• Customer Experiences Coordinator - Public Operations

  • Aug 2023 - Present


Timberland Regional Library District

• United States
• Libraries
• 1 - 100 Employee

• Yelm Library Manager

  • May 2019 - Jul 2023

  Plan, coordinate, and manage the operations, programs, services, and personnel of the Yelm Timberland Regional Library serving a population of over 25,000 people. • Ensure the effective utilization of library resources and the delivery of high-quality library programs and services to Yelm community. Hire, supervise, and monitor the performance of assigned personnel, follow disciplinary processes for behavior in conflict with TRL’s Standards of Performance. Direct the delivery of patron services such as programming, outreach, circulation, reference, technology, and reader advisory to patrons of all ages. Respond and resolve disruptive patron incidents. Coordinate and maintain library materials, and facilities of the Yelm Timberland Library. Represent the library within the community in professional, civic, community, and board meetings. Show less



Pinellas Public Library Coop

• United States
• Libraries

• Countywide Services Coordinator

  • Jun 2016 - Apr 2019

  Supervised staff in the PPLC Deaf Literacy Center and Talking Book Library. Managed and coordinated the services of the Pinellas Talking Book Library for the Blind. Collaborated with the PPLC Executive Director to identify, develop, coordinate and oversee grant programs and countywide programs. Responsible for grant program administration from writing grant proposals, monitoring grant progress, and fulfilling grant reporting requirements. Coordinated with the PPLC Executive Director to create reports, statistical data, and planning outcomes. Communicated with member library staff to develop, implement, and evaluate countywide programs and services. Developed and participated in marketing activities to promote countywide library services. Create and prepare promotional materials and publications. Show less



Mississippi Library Commission

• United States
• Libraries
• 1 - 100 Employee

• Reader's Advisor for the Mississippi Talking Book Services

  • Jul 2014 - Jun 2016

  Worked as a reader advisor for library patrons who are unable to read regular print books due to visual, physical or reading limitations. Assisted patrons in choosing reading materials according to their reading preferences. Provided book recommendations and selections. Assisted patrons with the Braille and Audio Reading Download (BARD) Web site and manage BARD accounts and requests. Answered informational inquiries about Talking Book Services. Managed patron record transfers to and from other NLS libraries. Answered telephone requests and inquiries from patrons and the public. Provided coverage at the MLC circulation and front desks. Collected and compile usage statistics. Stayed current on popular fiction and nonfiction genres, current and historical authors, titles, and subjects. Performed subject cataloging and collection development. Show less



Pearl Public Library

• United States
• Government Administration

• Reference Librarian

  • May 2013 - Jun 2014

  Instructed computer classes - 3 per month. Classes incorporate a mix of hands on instruction with technology demonstrations to improve the effectiveness of the classes. Thoroughly updated and revamped computer class materials for 6 different classes. This included writing copy, creating images to insert into the handouts to aid comprehension of the material, and formatting the materials to follow a logical layout in addition to being easy to read. Introduced 3 new computer classes to the monthly programming. Created and updated reporting forms and directories. Researched and created original and informative book displays to inform and connect patrons with library materials. Shelf read and weeded non-fiction section. Assisted patrons with reference questions. Engaged patrons and taught them how to research and use library materials and services. Show less



Jackson Free Press

• United States
• Newspaper Publishing
• 1 - 100 Employee

• Executive Assistant

  • Feb 2012 - May 2013

  Created and managed invoice-tracking system for editorial freelance. Tracked contributor assignments and paperwork. Coordinated and supported events. Provided general and detailed office organization and support. Created and managed invoice-tracking system for editorial freelance. Tracked contributor assignments and paperwork. Coordinated and supported events. Provided general and detailed office organization and support.



Antonelli College Online

• Admissions Representative

  • May 2011 - Jan 2012

  Recruited qualified students into career programs. Consulted with prospective students and advised them of the benefits of higher education. Conducted extensive phone work with prospective and current students. Accurately input all recruiting date into database management system. Routinely followed up with enrolled students to ensure satisfactory progress was being make towards their degrees. Recruited qualified students into career programs. Consulted with prospective students and advised them of the benefits of higher education. Conducted extensive phone work with prospective and current students. Accurately input all recruiting date into database management system. Routinely followed up with enrolled students to ensure satisfactory progress was being make towards their degrees.



University of Mississippi

• United States
• Higher Education
• 700 & Above Employee

• Telecounseling Supervisor

  • Feb 2009 - May 2011

  Oversaw calling operations and managed a staff of 12 telecounselors. Managed calling campaigns to recently admitted students and their parents.Created calling data reports for upper level management. Assisted with telecounselor applicant interviews and job training. Maintained detailed time sheets and weekly work schedules for telecounseling staff.

• Clerical Asistant

  • Feb 2008 - May 2011

  Provided clerical support to the Equal Opportunity and Regulatory Compliance Office at the University of Mississippi. Conducted office duties including: filing, copying, faxing, answering multi-line phones, scheduling appointments, and the pick up and delivery of mail.Responsible for entering sensitive hiring data into databases.