Experience

Another Planet Entertainment

• United States
• Musicians
• 1 - 100 Employee

• Guest Service Specialist

  • Oct 2022 - Present

  Usher/Ticket Scanner/ VIP Service Usher/Ticket Scanner/ VIP Service



BKS Iyengar Yoga Association of Northern California

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Front Desk Staff

  • Oct 2022 - Present



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Experience Associate II

  • Jan 2017 - Present

  Managed over 100 plus of inbound and outbound real time web chats and calls in a timely manner. Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in the call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets. Show less



Safeway

• Retail
• 700 & Above Employee

• Checker

  • Sep 2021 - Jun 2022



Penske Automotive Group

• United States
• Retail Motor Vehicles
• 700 & Above Employee

• e-business Development Manager

  • Sep 2013 - Sep 2016

  E-Business Development • Effectively manage a monthly incoming online lead volume of 400-500 at a Flagship Infiniti Dealership • Creating templates and creative writting pieces of mass media before distributing them to the target markets • Consistently following up on inquiries and making sure potential business is not lost • Maintain good relationship with Sales Managers to quickly and efficiently provide requested pricing • Conduct mystery shops of other San Francisco Bay Area Infiniti Dealerships to examine the competitors approach to business Show less



Fieldwork

• United States
• Market Research
• 100 - 200 Employee

• Quality Assurance & Recruiter

  • Jul 2012 - Aug 2013

  I screen respondents into focus groups for various clients in market research studies via telephone. I secure both the quality of respondents and booked appointments for market research studies. I screen respondents into focus groups for various clients in market research studies via telephone. I secure both the quality of respondents and booked appointments for market research studies.



Macy's

• United States
• Retail
• 700 & Above Employee

• Sales Associate & Skin Care Consultant

  • Oct 2006 - Jun 2010

  I consult with my clients on healthy skin care habits using Origins skin care products. I consult with my clients on healthy skin care habits using Origins skin care products.



Adelson's Answering and Voicemail Service.

• 760 Market Street, Suite 315, San Francisco, CA

• Office Manager

  • Apr 2000 - Oct 2006

  ● Managed incoming phone communication for reputable bay area companies across varying industries including real estate, medical, and produce. ● Provided excellent customer support by answer questions, scheduling appointments, and providing emergency referrals. ● Established general office procedures and client protocol ● Calculated, balanced, and reconciled credit card transactions, and cash receipt records. ● Published both daily and weekly DBR sheet reporting ● Responsible for hiring, firing and supervision of telephone communications operators. ● Created and executed an evaluation program for office staff ● Processed employee time cards and payroll ● Handled customer billing and payments Show less



Financial District Massage

• Massage Therapist/Owner

  • Jan 2001 - Sep 2006