J. Ben B.
Director Global Field Services at Servigistics, a PTC Technology- Claim this Profile
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English Native or bilingual proficiency
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German Elementary proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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Certified Training Manager
Langevin Learning Services
Experience
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Servigistics, a PTC Technology
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United States
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Software Development
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1 - 100 Employee
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Director Global Field Services
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Nov 2021 - Present
I am globally responsible for the leadership of aftermarket supply chain and business process improvement solutions, including reverse logistics. My primary responsibilities include supply chain services development and the implementation of the best-in-class Servigistics solution. I work with client C-Suite and senior management developing solutions that transform client supply chains. I have extensive experience using Analytics, KPIs, and Business Intelligence to develop innovative Inventory… Show more I am globally responsible for the leadership of aftermarket supply chain and business process improvement solutions, including reverse logistics. My primary responsibilities include supply chain services development and the implementation of the best-in-class Servigistics solution. I work with client C-Suite and senior management developing solutions that transform client supply chains. I have extensive experience using Analytics, KPIs, and Business Intelligence to develop innovative Inventory Planning and Optimization strategies.
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Consultant, Fellow
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Sep 2019 - Dec 2021
I am globally responsible for the leadership of supply chain transformation and business process improvement technology solutions within the aftermarket supply chain, including reverse logistics (aftermarket). I also work with the business development team selling to new customers and developing the project plans required to transfer client business. I am a leader within the organization and an expert in Analytics, KPIs, and Business Intelligence; Inventory Planning; Statistical and Causal… Show more I am globally responsible for the leadership of supply chain transformation and business process improvement technology solutions within the aftermarket supply chain, including reverse logistics (aftermarket). I also work with the business development team selling to new customers and developing the project plans required to transfer client business. I am a leader within the organization and an expert in Analytics, KPIs, and Business Intelligence; Inventory Planning; Statistical and Causal Forecasting; and Advanced Inventory Optimization.
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Southern New Hampshire University
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United States
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Higher Education
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700 & Above Employee
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Adjunct Professor
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Sep 2020 - Present
I deliver online undergraduate instruction within the School of Business. These classes include: Managing and Leading in Business (BUS210), Critical Business Skills for Success (BUS225), Introduction to Online Business (INT113), Global Dimensions in Business (INT220) and Quantitative Studies & Operations Management (QSO330). I deliver online undergraduate instruction within the School of Business. These classes include: Managing and Leading in Business (BUS210), Critical Business Skills for Success (BUS225), Introduction to Online Business (INT113), Global Dimensions in Business (INT220) and Quantitative Studies & Operations Management (QSO330).
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Barkawi Group
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Germany
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Business Intelligence Platforms
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1 - 100 Employee
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Director, Global Aftermarket Practice
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Mar 2019 - Aug 2019
I was the joint practice founder and leader of the Global Aftermarket Practice at Barkawi specializing the transformation of client supply chains using innovative and best-in-class technological solutions (including Servigistics, Anaplan, and Kinaxis RapidResponse). My responsibilities included developing and executing the practice business objectives resulting in a year over year CAGR growth of more than 40%.
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Senior Manager, Global Aftermarket Practice
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Mar 2018 - Mar 2019
In this role I led multiple project teams implementing the Servigistics Service Parts Management and Service Parts Pricing products. I also had extensive business development responsibilities which resulted in closing more than $3 million in services revenue per year and $2.5 million in software/SaaS. At any given time, I managed between two and four ongoing projects each with a team of two to five team members.
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Senior Consultant, Global Aftermarket Practice
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Aug 2015 - Mar 2018
In this role I implemented Kinaxis RapidResponse and PTC Servigistics Service Parts Management and Service Parts Pricing. My clients included Bristol Myers Squibb, Genzyme, United Technologies Aerospace (now Collins Aerospace), Solar Turbines, Burroughs, CNH, ExpressPoint, and many others.
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Servigistics, a PTC Technology
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United States
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Software Development
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1 - 100 Employee
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Principal Consultant
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Jan 2013 - Aug 2015
In this role I designed and implemented aftermarket supply chain solutions using the market leading technology, Servigistics. The focus of our implementations was to reduce inventory while increasing fill rate.
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Assistant Director of Training
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Nov 2006 - Dec 2012
I designed and delivered global service parts and service pricing training sessions for top tier customers using standard, semi-custom, and custom training classes. I also acted as the Acting Director of Global Training Services during interim periods, including the management of a four-person team with regards to time and resource management, as well as interviewing, training, and mentoring new trainers and other employees.
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eOn Communications
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Kennesaw, GA
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Project Manager / Sr. Field Training Manager
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May 2003 - Nov 2006
In this role, I designed, managed, and implemented contact center solutions, including all field technical training, internationally. I managed a team of 3-8 installers & trainers during the course of system implementation. Clients include: FAA, Hot Topic; , and HCL (India). Consult on contact center design & structure resulting in recommendations to transform the business design into a high-level technology design. Provided custom technical support solutions to customers resulting in 99.999%… Show more In this role, I designed, managed, and implemented contact center solutions, including all field technical training, internationally. I managed a team of 3-8 installers & trainers during the course of system implementation. Clients include: FAA, Hot Topic; , and HCL (India). Consult on contact center design & structure resulting in recommendations to transform the business design into a high-level technology design. Provided custom technical support solutions to customers resulting in 99.999% uptime. Served as the liaison with markets in Korea, China, & India resulting in rapid, single point-of-contact solution for issues arising in Asia. Show less In this role, I designed, managed, and implemented contact center solutions, including all field technical training, internationally. I managed a team of 3-8 installers & trainers during the course of system implementation. Clients include: FAA, Hot Topic; , and HCL (India). Consult on contact center design & structure resulting in recommendations to transform the business design into a high-level technology design. Provided custom technical support solutions to customers resulting in 99.999%… Show more In this role, I designed, managed, and implemented contact center solutions, including all field technical training, internationally. I managed a team of 3-8 installers & trainers during the course of system implementation. Clients include: FAA, Hot Topic; , and HCL (India). Consult on contact center design & structure resulting in recommendations to transform the business design into a high-level technology design. Provided custom technical support solutions to customers resulting in 99.999% uptime. Served as the liaison with markets in Korea, China, & India resulting in rapid, single point-of-contact solution for issues arising in Asia. Show less
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Training Delivery Specialist IV (Compaq - HP)
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Mar 1999 - Nov 2002
Design & Deliver eLearning, instructor-led, and on-the-job training to a worldwide audience. Present management with alternative delivery, as well as evaluation of present training procedures. Deliver external certification classes on-site for channel partners and individual clients such as Honeywell, Verizon, and Bank of America. Deliver internal new hire, new product & technology courses in a 700-seat plus call center environment. Topics include: PC Computing, Servers, Thin Clients… Show more Design & Deliver eLearning, instructor-led, and on-the-job training to a worldwide audience. Present management with alternative delivery, as well as evaluation of present training procedures. Deliver external certification classes on-site for channel partners and individual clients such as Honeywell, Verizon, and Bank of America. Deliver internal new hire, new product & technology courses in a 700-seat plus call center environment. Topics include: PC Computing, Servers, Thin Clients, wireless technology, operating systems, and customer service [soft] skills. • Participated, at the request of the Worldwide Training Group, on an international team to design, refine & update, beta test, review metrics, and finalize certification test for the Servicing Compaq Desktop Products course—used worldwide for the certification of service engineers. Co-authored the test used to re-certify North American engineers. Performed technical sign-off on updates for certification courses developed by the Worldwide Training Organization. • Led & managed a 6-person, $150,000 project with Bank of America to plan, budget, develop, and deliver eLearning training to prepare 400 engineers to migrate all of the bank’s desktop and notebook units from nine legacy systems to a single standardized platform. • Designed & delivered certification train-the-trainer sessions to instructors at TechData (Compaq’s external training vendor). *Prior to serving as a TDS, I worked in the role of a Commercial Support Technician. Show less Design & Deliver eLearning, instructor-led, and on-the-job training to a worldwide audience. Present management with alternative delivery, as well as evaluation of present training procedures. Deliver external certification classes on-site for channel partners and individual clients such as Honeywell, Verizon, and Bank of America. Deliver internal new hire, new product & technology courses in a 700-seat plus call center environment. Topics include: PC Computing, Servers, Thin Clients… Show more Design & Deliver eLearning, instructor-led, and on-the-job training to a worldwide audience. Present management with alternative delivery, as well as evaluation of present training procedures. Deliver external certification classes on-site for channel partners and individual clients such as Honeywell, Verizon, and Bank of America. Deliver internal new hire, new product & technology courses in a 700-seat plus call center environment. Topics include: PC Computing, Servers, Thin Clients, wireless technology, operating systems, and customer service [soft] skills. • Participated, at the request of the Worldwide Training Group, on an international team to design, refine & update, beta test, review metrics, and finalize certification test for the Servicing Compaq Desktop Products course—used worldwide for the certification of service engineers. Co-authored the test used to re-certify North American engineers. Performed technical sign-off on updates for certification courses developed by the Worldwide Training Organization. • Led & managed a 6-person, $150,000 project with Bank of America to plan, budget, develop, and deliver eLearning training to prepare 400 engineers to migrate all of the bank’s desktop and notebook units from nine legacy systems to a single standardized platform. • Designed & delivered certification train-the-trainer sessions to instructors at TechData (Compaq’s external training vendor). *Prior to serving as a TDS, I worked in the role of a Commercial Support Technician. Show less
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Woodward Academy
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United States
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Primary and Secondary Education
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400 - 500 Employee
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Substitute Teacher / Office Assistant
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Jan 1995 - Jun 1998
In this role I worked as an office & teacher's assistant, as well as fulfilled duties as a substitute teacher. The role of substitute encompassed all subjects, including special education. *This role took place during school breaks, including every day during my university's "January Term." In this role I worked as an office & teacher's assistant, as well as fulfilled duties as a substitute teacher. The role of substitute encompassed all subjects, including special education. *This role took place during school breaks, including every day during my university's "January Term."
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Education
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2021 - 2023
Southern New Hampshire University
Master's degree -
2016 - 2017
Georgia College and State University
Master of Logistics and Supply Chain Management -
2001 - 2002
University of Phoenix
MBA -
1998 - 1999
Georgia School of Professional Psychology
MA -
1994 - 1998
Samford University
BA
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