Experience

Ambience Malls

• India
• Retail
• 1 - 100 Employee

• Customer Relations Manager

  • Oct 2016 - Present



Intertek

• United Kingdom
• International Trade and Development
• 700 & Above Employee

• Customer Service Supervisor

  • Apr 2014 - Present

  • Managing customer service teams, processes & policies • Handling customer complaints & escalations • Building customer relationships and loyalty• Retail operations management & order fulfilment• Sales & profitability improvement through new business development•Coaching and developing team members in soft skills • Managing customer service teams, processes & policies • Handling customer complaints & escalations • Building customer relationships and loyalty• Retail operations management & order fulfilment• Sales & profitability improvement through new business development•Coaching and developing team members in soft skills



SpiceJet Limited

• India
• Airlines and Aviation
• 700 & Above Employee

• Cabin Attendant

  • Sep 2011 - Feb 2014

  • Ensuring passenger safety & comfort• Delegate roles & responsibilities to team during pre-flight briefing• Pre flight duties, checking the condition and provision of emergency equipment and information for passengers, demonstrating emergency equipment & safety procedures• Administering first aid & dealing with emergencies • Coordination with pilot to secure all in flight systems• Post flight de-briefing & maintaining flight reports • Ensuring passenger safety & comfort• Delegate roles & responsibilities to team during pre-flight briefing• Pre flight duties, checking the condition and provision of emergency equipment and information for passengers, demonstrating emergency equipment & safety procedures• Administering first aid & dealing with emergencies • Coordination with pilot to secure all in flight systems• Post flight de-briefing & maintaining flight reports



American Express

• United States
• Financial Services
• 700 & Above Employee

• Senior Disputes Analyst

  • Feb 2010 - Sep 2011

  • Coordinating engagements to ensure the end product will support thorough and grounded expert opinions and/or provide quality consulting services to attorneys within established timeframes• Coordinating with attorneys on key financial and business issues• Obtaining an understanding of the drivers that affect value and creditworthiness of the subject company• Developing and/or evaluating damages claims and calculations• Creating financial models and cash flow analysis, completing business related valuations and other analyses as dictated by the needs of the client company or transaction• Drafting of internal and external communications, including client proposals and expert reports• Maintaining TBASS, RTF & UPH targets