Experience

Rochester Housing Authority

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Senior Network/Systems Engineer

  • Aug 2018 - Present

  A refreshing return to 'hands-on' foundational IT work and a nice development opportunity in a hybrid brownfield/greenfield IT environment. Responsible for network architecture, L3/L4 systems engineering, coordinating day-to-day operations and advanced troubleshooting. A refreshing return to 'hands-on' foundational IT work and a nice development opportunity in a hybrid brownfield/greenfield IT environment. Responsible for network architecture, L3/L4 systems engineering, coordinating day-to-day operations and advanced troubleshooting.



HomeChex

• Rochester, New York

• Manager, IT Operations

  • 2007 - 2018

  Responsible for IT processes, infrastructure, and asset management. Engaged regional stakeholders to capture business requirements and drive delivery of IT capabilities aligned with company objectives. Analyzed and improved workflow reducing cycle time and error rates. Developed best practices for compliance with regulatory guidelines. Provided 7x24 on-site and remote support. • Reduced IT operations spending by 30% through hardware consolidation, elimination of redundant applications and improved training. Negotiated with suppliers for favorable terms on core services. • Standardized desktop platform and images. Eliminated legacy systems, networks, and peripherals. Instituted BYOD (personal device) policies; provided technical support as needed. • Architected a central repository for critical company records transitioning years of paper documents into electronic format. Cut loan origination processing time by 1-2 business days. • Instituted robust data backup and disaster recovery procedures. Designed a business continuity plan for essential functions significantly improving recovery point and time objectives (RPO/RTO). • Established secure network connectivity between regional offices. Implemented protocols for secure remote desktop access. Enforced use of desktop and network threat-management systems. Show less



Eastman Kodak Company

• Manufacturing
• 700 & Above Employee

• Transition Manager/Business Analyst, Web Hosting

  • 2001 - 2005

  Assembled and led a cross-functional team to identify, standardize and transition a diverse portfolio of mission-critical B2B & B2C environments to external partners. Established and maintained aggressive service level agreements with business units while achieving targeted year-over-year cost reductions.• Successfully orchestrated the migration of 150 high availability servers, storage devices and network components supporting 15 discrete business functions with no SLA deviations. Developed a process framework for transition teams to ensure strict compliance with Internal Control Standards.• Managed concurrent requirements of four major business units while satisfying contractual obligations and maintaining aggressive project schedules. Identified cross-unit operations support redundancies yielding an additional savings of $300K (2 FTE).• Analyzed and redesigned application interfaces for compatibility with dual-rail, high availability power infrastructure improving 7x24 sustainability to 99.99% for mission-critical applications.• Responsible for day-to-day oversight of contracted products and services. Designed and implemented processes to monitor relationships with internal and external organizations during the transition.• Supplied technical expertise in IT security, network infrastructure, and Microsoft operating systems. Show less

• Senior Business Analyst, Global Tools

  • 1997 - 2001

  Designed and implemented a suite of requirements and release management processes enabling rapid deployment of advanced systems management tools and capabilities to an international community.• Led a multi-disciplinary project team through customization and implementation of a problem, change and configuration management system deployed to 1,800 users.• Designed processes for capturing and prioritizing global change requests; developed complementary workflow tool. Responsible for analyzing enhancements and preparing detailed cost, scope and time estimates.• Maintained a quarterly software release schedule delivering numerous changes and 80-90 significant enhancements annually with near zero defects and no SLA deviations over a 3 year period.• Cultivated a strong working relationship with regional managers driving consolidation and optimization of global processes for problem and change management.• Identified code optimizations yielding a 50% improvement in system performance, deferring production and supporting environment upgrades by 15 months.• Conducted Y2K assessments on key information systems; developed associated gap closure plans. Show less

• Relationship Coordinator, Distributed Systems

  • 1993 - 1997

  Leadership role supporting migration of applications/services from mainframe to distributed environments. Managed supplier relationships during build-out.• Coordinated initial phases of email/database migration yielding a 20% reduction in billable mainframe utilization rates.• Researched and recommended infrastructure changes required to maintain scalable solutions during migration of over 10,000 email accounts. Designed and implemented processes for managing service requests and associated human resources.• Re-engineered a corporate groupware application reducing Data Center costs by $100K annually.• Designed and developed and a sophisticated problem tracking system deployed to numerous internal call centers and L2/L3 personnel. Application remained in use long after retirement target.• Technical focus on Lotus Notes infrastructure design and application development. Show less

• Business/Systems Analyst, Mainframe Applications

  • 1989 - 1993

  Held multiple analyst positions within manufacturing and business organizations with focus on statistical analysis, quality control, software design, programming and systems administration. Participated in call center and IRC operations; acknowledged SME in several core technologies.