Experience

The Big Life group

• United Kingdom
• Civic and Social Organizations
• 100 - 200 Employee

• Team Leader

  • Jan 2018 - Present

  My responsibilities include; - Line management of 30+ staff including Trainee, Qualified and Senior PWPs, as well as Student, Qualified and Lead Counsellors. Managed remotely during COVID. - Staff management including performance, absence, supporting wellbeing. Managing long term absence, disciplinary and dismissal procedures. - Handling complaints, compliments, information requests and queries. - Clinical leadership; Providing support and advise around issues of safeguarding, risk and reviewing cases for therapy pathways. - Service representation; attending local events, communicating with GP steering groups and liaising with our CCG to represent our service and improve working relationships. - Leading on recruitment; creation of job advertisements, shortlisting, interviewing, post interview paperwork; completing DBS forms, reference checks and registration paperwork. - Involvement in Serious Incident Investigations, including leading on investigations following notification of suicide, which involves; interviewing staff, report writing and I have also attended Coroner's Court as a witness, representing the service. - Data analysis, extracting and interpreting data to better understand recovery and access rates and other KPI requirements. - Lead on IT medical record system (PCMIS). - Service development initiatives, such as; setting up steering groups, chairing meetings and setting up engagement events for local populations. - Finance involvement; review costings which may save / cost money. Including yearly financial planning. - Acting up as service manager when the service manager has been on leave. Includes liaising with CCG, linking in with directors, responding to and investigating any complaints and making any service / clinical decisions in absence of service manager Outcome: as listed above, being skilled in data analysis, staff engagement and shaping service improvements, I have had a key role in helping establish a high performing service. Show less



MyWellbeing College

• United Kingdom
• Mental Health Care
• 1 - 100 Employee

• Lead Psychological Therapist

  • Sep 2015 - Jan 2018

  Representing the interests of Psychological Wellbeing Practitioners within the IAPT service, while also being involved in service development and clinical supervision.* Providing supervision and caseload management to individuals and groups of practitioners.* Providing Supervision Supervision Support* Liaising with community agencies; building relationships and fostering connections* Developing Courses for delievery within the IAPT service.* Developing short courses that can be delivered to local agencies.* Representing the interests of PWPs at Management meetings.* Providing ad-hoc clinical cover and clinical advise where needed.* Delivery of one-to-one therapies and group facilitation.* Designing and presenting a short clinical skills course while new trainees are awaiting to commence university training. Show less

• Enrolment Team Leader

  • Oct 2016 - May 2017

  I was involved with setting up and managing a new part of the Bradford IAPT service - the self referral assessment / enrolment centre. This involved managing a small team of 6 substantive clinicians as well as visiting staff. Duties involved:* Setting up advanced reports and excel spreadsheets which accurately reflected number of inbound calls, number of calls taken, calls that occured out of hours.* Involvement in setting up a new type of therapy within the service, SilverCloud, which is an online based therapy.* Involvement in setting up a new assessment tool, to be conducted at point of self referral.* Managing call volumes and staffing levels, including visiting staff provided by other teams.* Representing the team within management and Directors meetings.* Providing ad-hoc supervision and clinical advice as issues arise.* Setting up pathways to other mental health services and starting a risk management policy with agreement of secondary care and first response services.* Involvement in setting up clustering training aimed at IAPT services.* Managing staff absense, sickness, wellbeing.* Responding to and managing complaints in a timely manner.* Providing supervision and clinical training to staff.* Managing the recruitment of staff, including creating job listings, shortlisting and interviewing processes. Show less

• Team Leader

  • Dec 2015 - Sep 2016

  Providing Management cover to a group of 20 backfill staff, which were employed for a year's duration to cover a shortfall in staffing. This role included:* Providing Caseload management to High Intensity and Low Intensity staff.* Providing clinical advice on arising risk issues.* Managing staff sickness, complaints, staff wellbeing.* Providing initial induction training, initial IT training and setting the service in context for staff who had never worked in IAPT previously.* Communicating with HR and Finance to ensure a smooth operation at a staff and patient level.* Providing reports within management meetings, to help ensure KPI targets were met from the team I was managing.* Designing a short stress management course which would be eventually rolled out across Bradford. Show less

• Psychological Wellbeing Practitioner

  • Apr 2009 - Sep 2015

  I worked as a Psychological Wellbeing Practitioner at the South and West Primary Care Mental Health Team within Bradford District Care Trust (now known as myWellbeing College). I primarily worked with clients experiencing mild to moderate anxiety and depression disorders using CBT based techniques. I held a caseload of between 40-80 patients at any one time, which involved providing therapy in the form of both face to face sessions and over the telephone, another significant part of my role also involved the conducting of assessment sessions. A large part of my role included leading on the delivery of therapy groups for depression, assertiveness and stress management. Part of my role involved keeping up-to-date with relevant policies, procedures and training courses. I have completed Praxis intermediate CBT training, which has enabled me to work to more of a moderate level, including working with clients experiencing difficulties with OCD and social anxiety.I have also provided supervision other PWPs and PWP trainees. Show less



Lancashire Early Intervention Service

• United Kingdom
• Oil and Gas

• Voluntary Assistant Psychologist

  • Oct 2008 - Mar 2009

  This was a voluntary Assistant Psychologist position. Following training based on CBT principles about working with people experiencing Psychosis, I did relapse prevention work with service users. This was a voluntary Assistant Psychologist position. Following training based on CBT principles about working with people experiencing Psychosis, I did relapse prevention work with service users.



NHS Choices

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Service Desk Analyst

  • Aug 2007 - Mar 2009

  • Altering NHS website details held on GP and dental surgeries, hospitals and PCTs • Building relationships and training Practice managers, GPs and PCT workers to use the website This job involved building professional relationships with various healthcare professionals, this included training GPs to use a web-based application. I contributed to this project by; running important reports, ‘selling' the project to GP surgeries. • Altering NHS website details held on GP and dental surgeries, hospitals and PCTs • Building relationships and training Practice managers, GPs and PCT workers to use the website This job involved building professional relationships with various healthcare professionals, this included training GPs to use a web-based application. I contributed to this project by; running important reports, ‘selling' the project to GP surgeries.